Consumer received a recall letter regarding firestone steel tex radial tires, lt265/75r16 load range d. Prior to receiving the recall letter consumer replaced one of the tires. Manufacturer won't honor the expenses consumer paid to replace the tire.
2002 Ford Excursion tires complaints
Page 2 of 2: complaints 11 to 27 of 27, newest first, as owners wrote them.
While driving 30 MPH the consumer lost control of the vehicle and ended up in a ditch. The consumer stated that the vehicles tires lose air prematurely. The cause has yet to be determined. Please provide any additional information.
4/4/04 I rec'd a flat ti,e told it was irreparable since air was seeping out of the sidewall. 4/5/04, I receive letter from firestone/ford reagrding tire recall on my 2002 ford excursion.. 4/6/04 I phone 3 ford dealerships and 5 firestone stores trying to locate replaceable tires. Told they had no idea when tires would be avail. I called ford corp., they blame firestone, call firestone hotline, they blame ford. Ford corp- keisha, cust. Service told me to - drive as little as possible, wear my seat belt, ck air in tires and drive under the speed limit. 4/6/04 I ordered 5 new recommended b.f. Goodrich tires fromjim babbitt ford, flagstaff, az. I ck each wk on order. Still have no idea when tires will be in. Called ford corp., cust service -charmaine today & was told "it is not ford problem", even though the replacement tires were advised & ordered thru ford. Ford certainly does not take this tire replacmeent seriously nor cares !! Meanwhile I am driving with no spare due to a faulty tire already !
The dealership replaced the front and rear tires, manufacturer and consumer split the cost of the tires. One year later consumer received a recall letter, on firestone, steeltex a/t, 265/75r16, but manufacturer refused to reimburse the money that he already paid about a year ago.
Ford and firestone are refusing to honor vehicle recall. The manufacturer says the consumer's truck is not part of the recall. Consumer has the steel tex r4sii lt265 load range d original equipment.
My daughter drives a 2002 ford excursion and with very low miles the wear of the tires is unacceptable. They are wearing fast and uneven and make noise. Please look into these tires because she travels with my precious grandchildren daily. She has twins that are 2 years old and another son that is 3 that all ride in car seats. Thank you.
Firestone steeltex tires for 2002 ford excursion recalled. Consumer had already replaced two of the tires with michelin. Ford dealer says replace all 5 tires including michelin with proposed b. F. Goodrich or no tires replaced. Consumer prefers keeping michelin tires. No compensation offered. Consumer experienced a blow out with firestone steeltex on previous model excursion (2000) and filed complaint and did not recieve any response. Ford should allow me to replace the 3 defective tires, under the recall, and keep the replaced tires, in fact, consumer should be reimbursed.
I drive a new 2002 ford excursion and with very low miles the wear of the tires is unacceptable. They are wearing fast and uneven and make noise. Please look into these tires as I have 2 year old twins and a 3 year old that travel with me everyday. Thanks.
The consumer noticed a vibration while driving. The front driver's side tire exploded like it was over pressured. *ak the vehicle was thrown across another traffic lane, spun backwards and left the road sideways into the median. The vehicle did not roll but received extensive damage. *la
Our firestone tires are falling apart near the lettering on the sidewalls. We first noticed it on a trip to chicago. They are firestone steelteck r4s.
While driving, the consumer suddenly heard a strange noise from the left rear tire. *ak aaa came and changed the tire.
While driving at normal speed. Firestone steel tex, size lt235/75r16 dot# unknown tread separated, forcing the consumer to pull out the road.
I had a tire inside wall failure with a firestone tire on my excursion. There was about 22000 miles on them when the blowout occurred. No inuries but it happened at freeway speed and I could have lost control. Report was made a state trooper who came on scene.
Freeway driving at 65 MPH when no apparent reason rear left tire blowout. Further investagation found the tire had sidewall peeled away and the tread was wrapped around the axle. Not before doing damage to rear quarter panel and parking brake cable. Full tread separation.
At 5 MPH noticed that the back end of 2002 excursion was woobling. Found the tire had ballooned on the inside sidewall and tread. Ford replaced with same model tire.
While driving the front tires sidewall separated (size#2657516) please provide the dot#.
The front passenger tire blew out.
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