2002 ford expedition with 42,159 miles. 8/27/04 vehicle taken into ford dealership for oil change , brake inspection and tire rotation. Service tech noted front tires a little chopped , rotation should take care of this. *ak 8/30/04 called facility where I buy my tires and have my vehicles alignment performed to ask if this could be a alignment issue. After visual inspection of the tire wear they felt that alignment was needed. 9/2/04 recieved a letter from ford containing updated inspected proccedures for the expedition and other ford vehicles titled tie-rod inspection procedure. 9/3/04 vehicle taken in for front end alignment and was informed that it could not be aligned because of outer tie-rod end wear and these needed to be replaced. Ford dealer didn't check for this even after seeing tire damage while rotating tires. When informed of the tie rod problem the ford dealership said repair would be out of pocket since vechile had over 42,000 miles. I had both the inner and outer tie-rods replaced at my independent repair facility since the letter from ford implied that 15,000 miles was the about the life expectancy of the tie-rods they used. The tie-rods were replace with ones having grease fittings unlike ford's original factory equipment. I feel that this is a repair ford should cover for the life of the vehicle as long as they continue using parts which seem to have this shortened life expectancy and could result in injury to anyone using these vehicles.
2004 Ford Expedition steering complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
While driving steering wheel started shaking uncontrollably inside of the vehicle. Consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. Mechanic determined that rack and pinion steering and tires needed to be replaced. Consumer informed mechanic that the problem recurred, and had not been resolved.
Power steering seems to work harder than needed. In a parking lot maneuver one needs to use both hands to turn steering wheel. Local dealer says that there may be a problem with the proportional valve. Can cause accident if driver does not steer with both hands. Also returns to middle later than usual.
On a 2004 ford expedition, when making a hard right or left turn, steering wheel tends to stick in hard turn, such that it becomes dangerous as steering gets stuck and driver has to wrench wheel back to avoid causing an accident. *ak ford dealer says that this is a anormal vehicle reaction. In my estimation this is dangerous and ford needs to recall 2003/2004 expeditions to fix problem withthe power steering.
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