2007 Ford Expedition: won't start

Filed Jun 3, 2017 · Fuel system · 150,988 miles · AZ

The vehicle would not start. After diagnosis we found the fuel pump which in located inside the fuel tank had burned and melted at the wire connectors. Had the fuel been lower and the wires exposed the fumes would have exploded. This is a very dangerous and a recall should be issued before someone dies from a fire. The fuel tank is also located directly under the left side seats.

Filed Oct 4, 2016 · Fuel system · 170,000 miles · TX

I left to go grocery shopping around noon this march. About 15 min. Into my drive going up a hill on a highway and right after passing a car that was doing about 50 in a 70 MPH zone, my car just died while topping the hill. I had no power steering, and no breaks. Thankfully I have had car with out power steering and knew it was going to be tough to get it on the shoulder before being hit by the semi that was behind me. It would not start or do anything after that so I popped the hood to check my fuses. And found out it was the fuel pump fuse. I had over a quarter tank of gas left and no warning as to any problem with my car. I check all my fluids on the regular and have oils changed when needed. When the fuel tank was pulled all the wires on the pump were melted. Lucky it dudnt catch fire, and the part to replace this is ridiculously expensive.

Filed Aug 25, 2013 · Fuel system · 71,000 miles · AR

Backing out of my driveway, the truck died and would not restart. I had it towed to my mechanic and was told the fuel pump was bad. When he removed the pump from the gas tank, my mechanic noticed the electrical wires had burned up. He stated that he was surprised it didn't start a fire or explode. I cannot find another fuel pump anywhere. Ford says they don't know when any will be available, maybe november. I am stuck making payments and keeping insurance on a vehicle that may never run again.

Filed Aug 8, 2013 · Fuel system · 70,000 miles · MI

Our family drove our expedition el to hilton head island, sc. After stopping to rent some bikes we went to start our vehicle and it would not start. After having it towed to a local shop we were told that our fuel pump was burned up and that they would order a new pump. The next day they called back to inform us that there are no fuel pump's available for the expedition el 131" wheel base and they have no idea when they will be available and ford would not give them any information. We contacted ford and they would not help us unless we transferred the vehicle to a ford dealership. We did that and the ford dealership told us the exact same thing. After trying all week to find a fuel pump or try to use the shorter version there was no way to find one. We ended up having to rent a car and drive it back 1000 miles to michigan. When we got back to michigan and contacted ford they once again said it is not their fault, the car is not under warrantly and sorry for the inconvenience but they owe us nothing and they can't help us. When I asked when there would be fuel pumps available they never responded. I located a used fuel pump in canada and shipped it to the ford dealership. I then flew back to hilton head and drove it back. The first time we stopped the car to get something to eat the car would not start. I finally got it started and never shut the car off again from sc to michigan - even while pumping gas and never let the tank get beow 1/2 a tank. The car now jerks and the fuel pump is about to go again. Every time I get in the car I am afraid it is just going to stop working and I will get in an accident. So far it has cost us over $2000.00 to just get the car back home after all the extra costs and ford will not tell us anything or when any will be available. They furthermore said they work closely with the federal safety agency and there are no issues with this part.

Filed Jul 17, 2013 · Fuel system · AL

While driving my 2007 ford expedition el limited home from a dentist appointment with my four children, my SUV suddenly stopped with no warning. I tried several times to restart vehicle with no success, it just wouldn't turn over. I had SUV towed to a local repair shop to determine what the problem was. I was told the fuel pump was shorted and had electrically burned inside my fuel tank. This really worried me since fire and gas do not mix very well! All I could think is if 28 gallons of fuel were to ignite, it would seem to me that this is serious issue. Tried to get my SUV repaired and was told part was on back order till september or october. This tells me that there must be a serious issue with this part. This is my only vehicle at that. Read multiple stories of consumers with issues all most exactly like mine. I am a concerned consumer and parent, and do not want something unfortunate to happen do to a faulty part.

Filed Jul 13, 2013 · Fuel system · 135,540 miles · TX

This is my wife's vehicle and she was taking my kids and a few from the neighborhood as well as my disabled father to sonic to get some icecream. I was away for a baseball tournament with my 9 yr old and received a call that the car would not start. I had to leave and miss my sons game to make sure my wife was ok. Well after trying everything I could and still could not get it started I had it towed to a garage. They dropped the tank and found that the connectors on the pump were melted and stated this could have caused a fire. Now I was told by a ford dealer that the were remaking the pumps as they knew of this issue. So if you know of this issue and don't advise the public I feel they are liable for any damage or claims that this issue may cause. The worst part is when I tried to get a new fuel pump for this I was told they were on back order and would not be available until aug 5 2013. So that is 2 months without a second car, and makes it very hard to make it to work ontime. Ford then stated that I dose not show that I ordered a part and they could not help unless I ordered the part and then they would see about the problem. Now a recall should be looked into for this as melted wires in a secured gasoline tank. That sounds more like and ied waiting to happen. I would appreciate you looking into this. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed May 15, 2013 · Fuel system · 120,000 miles · IN

Two weeks ago I was driving down the highway at 55 MPH. All of a sudden the car just shut off. I had to coast to the side of the road. It was very hard to steer. Had to have car towed since it wouldn't start. Come to find out the fuel pump had melted. There is no fuel pump to be found! We have tried all the dearlships in the area and even contacted ford. They don't care that the truck is down and that we were told it would be august before a part would be available. I drive a big truck for a big family.

Filed Apr 5, 2013 · Electrical · TX

Car horn sounding repeatedly, lights flashing, dash electrical indicators flashing, etc. Car will not start. Unless car remains locked, these events occur over and over throughout the day and night. Car is completely unusable. This is a known defect that ford will not acknowledge nor correct and it has continued to build vehicles with this design flaw. The federal safety agency closed this issue with no action.

Filed Mar 23, 2012 · Fuel system · 66,134 miles · FL

Vehicle experienced a no start. Was towed to ford dealership for repair; diagnosed as failed fuel pump. Fuel pump was replaced and old pump returned to me. The old pump has a melted and scorched electrical connector where the wiring comes into the pump motor, which in the presence of gasoline vapors, had the potential to be disastrous. I noted several other similar the federal safety agency complaints regarding this vehicle in this model year. Pictures available upon request.