The contact owns a 2016 Ford Expedition. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently inoperative. While driving at an undisclosed speed, the accelerator pedal was depressed, and there was an abnormal sound coming from the engine compartment. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to a dealer, where it was diagnosed and determined that the engine fan needed to be replaced; however, parts were not available for the repairs. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
2016 Ford Expedition driver assistance complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
The contact owns a 2019 Ford Expedition. The contact received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted into reverse, the rear-view camera intermittently failed to display a clear image, and the screen was black. An unknown message was displayed. The local dealer was contacted; however, parts for the recall repair were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 144,000.
Camera goes blank when backing up
The contact owns a 2016 Ford Expedition. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Expedition. The contact stated that while reversing, the rear camera intermittently displayed a blank image or a blue screen. The message "Camera Not Available" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Rear view camera went out. Mechanic traced it to a broken camera. 90,000 miles on vehicle when it went out.
The contact owns a 2016 Ford Expedition. The contact stated that the rearview camera displayed a distorted blue image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The message "Camera not Available" was displayed. However, while driving on the roadway, the camera operated as intended. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was notified of the failure and the contact was provided a case number and referred the contact to the federal safety agency Hotline for assistance. The vehicle was not repaired. The contact associated the failure with the federal safety agency Campaign Number: 25V315000 (Back Over Prevention); however, the VIN was not included. The failure mileage was unknown.
When backing up the camera goes out and I cannot see what is behind me. This keeps happening intermittently.
The contact owns a 2016 Ford Expedition. The contact stated that the back-over prevention camera was inoperable. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and informed the contact that the VIN was not under recall for the failure. The failure mileage was approximately 53,000.
The rear backup camera has failed 5 times, the last time after only 7 days. There is a recall out on this problem on other Ford Vehicles (i.e. F150, Expedition, etc.) but not my model year. This is an extreme safety issue as it makes the vehicle unsafe to backup. The blind spot with the Extended Length edition is probably about 20 plus feet using just the mirrors. I've repeatedly contacted Ford Customer Service and the Dealer, and it has yet to be resolved. In some cases, the Ford Customer Service person stopped communicating with me and closed out the Open Case without notice or action to resolve. In one case they wanted me to pay for more than half of the cost without any assurance that the problem was understood or a fix in place. The Dealership has investigated several times and determined that the problem is not with the wiring or the display, but with the camera. The issue appears to be with the design, manufacture, or failure of the components used not suitable for the environment (temperature, humidity or vibration). The fear is that someone will be injured, or a fatality will occur, at a minimum damage to other property and the vehicle. This is an untenable situation. Thank you for reviewing this and hopefully escalating this to the level of a recall. I'm sure based upon the review of other complaints on the internet that I'm not the only person with this safety issue.
Backup camera is distorted/intermittent
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