Unable to change tire because of swollen lug nuts: the nominal size socket is too small and the next size up is too large. Had to have vehicle towed to a shop to get the lug nuts removed.
2017 Ford Expedition wheels complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
When I recently got tires rotated my vendor (not the car manufacturer) informed me there are known problems with lug nuts on Ford Expeditions; that apparently something about two-layer metal causing swelling and difficulty for tire repair shops to effectively remove them which causes (to a degree) stripping of them. Tire shop employee informed me and also showed me the result after they rotated and you can tell there is an issue.
During a recent routine mileage based tire rotation and balance at an independent service center , the technician had difficulty placing the socket onto the lug nuts to remove them. He had to tap the socket wrench with a hammer to get the socket onto the nut. Tech illustrated where the lug nuts had swollen and he had seen this on other Ford vehicles. This factory lug nut is a 2-part assembly and swells over time to the point where a standard and factory supplied socket on the vehicle would not work properly if there was a situation where the tire needed to be changed .ie.. a flat on the side of the highway. This vehicle is less than 5 yrs. old... I purchased a complete new set of 24 lug nuts before leaving. A true safety issue of one being able to use the vehicle equipment to safely remove and replace a tire without concern over whether the socket will fit the lug nuts AND removing the lug nuts from the socket. I have opened a case with Ford.
Tl* the contact owns a 2017 ford expedition. The contact stated that the vehicle was taken to for maintenance however, it was difficult to remove the lug nuts. The contact stated that the lug nuts were swollen. The lug nuts were removed and replaced with a new improved set of lug nuts. Green ford (3800 w wendover ave, greensboro, nc 27407, (336) 292-8310) was contacted and the contact was informed that the lug nuts were not covered under warranty. The manufacturer was made aware of the failure. The approximate failure mileage was 79,000.
Exiting the 215 northbound, we stopped and parked at a store. While parked the indicator light came on for low tire pressure. I did not pay that much attention because the car indicator light has come on before and the car had recently had its routine maintenance check. When driving was resumed the car began to wobble. Assuming we had a flat, we attempted to drive to a more illuminated area to inspect the car and call road side services. The car at this point was beginning to decelerate almost to a stop so I inched car onto an unpaved area. I assumed the car's slowing and stopping on its own was a safety feature. As I pulled to the side of an unpaved city road, I had my foot on the brake but not in the parking gear. The car was stationary as my sister exited the car and to inspect the tires. The right rear passenger tire was fully deflated. My two daughters were about to get out of the car so had unfastened their seatbelts. This is when the car made a quick sudden jerk forward, I pressed my foot on brake to make sure the car was at a complete stop and that was when it felt like a force had pushed the car to top speed, an sudden unintended and forceful acceleration. I attempted to brake but I had no control. I was trying to avoid hitting the pole, but also had no control over the steering wheel. The car collided with a water valve/pole and chain link fence at top speed.
Tl* the contact owned a 2017 ford expedition. While the contact's spouse was driving 40 MPH, the front driver's side rim exploded without warning. The explosion caused fragments to perforate the air bag sensors. The driver and passenger in the vehicle were struck by flying debris, which came up from under the hood of the vehicle. The driver was rendered unconscious from the impact. The vehicle then veered off the roadway and crashed into a utility pole. The driver and four other passengers in the vehicle sustained concussions that required medical attention. The contact was unsure if a police report was filed. The vehicle was towed to a salvage yard and deemed destroyed. The vehicle was not taken to be diagnosed. The manufacturer was notified of the failure. The dealer was not notified. The approximate failure mileage was 19,000.
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