With approximately 42,600 miles on 2019 Expedition, two Ford Service Centers diagnosed the vehicle control issue as suspension related. Specifically, loss of vehicle control due to shocks. Upon inspection by Ford, shocks were found to be leaking and not providing adequate suspension. Two separate Ford Service Centers advised replacement of all four shocks. Wife had been complaining about this for a month or more (June/July 2022). I didn’t believe her until weeks later I drove her car and two Ford Service Centers conforming all shocks needed replacement. I just could not believe at 42,000 miles all shocks needed replacement nor could Ford Service Center. Nor could I believe the severity of control. I experienced loss of control similar to a bucking horse with my head hitting the interior roof of the Expedition. My hands, both, were suddenly off the steering wheel due to up and forward bucking. I was able to slow the Expedition down by braking and regaining the steering wheel. I was luckily. Speed was below 45 mph. No warning lights or voice occurred. This occurred in August 2022.
2019 Ford Expedition suspension complaints
Page 2 of 2: complaints 11 to 14 of 14, newest first, as owners wrote them.
This vehicle has only 10300 miles and never driven off road and the struts have failed. An independent garage confirmed the drivers side front strut is leaking and both rear. My Ford dealer stated they would replace the front and one rear under warranty but the second rear strut is leaking within Ford's "tolerances". This is just Ford's way of avoiding a warranty claim and hoping the bad leaking doesn't start until after the customer's warranty expires so they can reap thousands of dollars in repair revenue. I was also told by the Ford dealership that the FoMoCo replacement struts often arrive at the dealership leaking and they would not call me in for an appointment to replace until they have confirmed they received replacement struts that are not defective. My research shows this is a common problem with this vehicle and the federal safety agency should investigate and force a recall since failed struts can cause a serious accident.
The vehicle only has 38K miles on it and all 4 struts have failed. This is apparently a very common problem for Ford. This creates control issues and an unsafe ride. I had the vehicle in for a different recall and the Ford dealership confirmed all 4 are leaking and need to be replaced, but Ford will not cover them.
Both the driver side and passenger side front struts have leaked oil and failed. The driver side occurred after 33,000 miles and the passenger side at 45,000 miles.
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