The contact owns a 2022 Ford Expedition. The contact stated that after reversing, the rear-view camera displayed a rear-view image but failed to turn off when the vehicle was shifted back into drive(D). No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rear-view camera. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 25V315000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 67,000.
2022 Ford Expedition driver assistance complaints
Page 2 of 2: complaints 11 to 23 of 23, newest first, as owners wrote them.
The contact owns a 2022 Ford Expedition. The contact stated that while driving on the highway at various speeds, the pre-collision warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.
When I am completely stop, If I press the cruise control button, it will set the speed at 15 Mph. and will start moving till reaches that speed. I can reproduce that at will, you can see a video here [XXX] After googling this issue, found that I am not the first customer that happens to have that issue. Seee the following thread where a similar issue is described: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Several incidents in which adaptive cruise control resets itself to 90mph when moving into a higher speed limit area- for example, cruising along at 70mph, pass a speed limit sign allowing 75mph, and suddenly the cruise control resets at 90mph. If you are not very consciously thinking about this you quickly find yourself going 90mph. It never resets at 80 or 85- always 90mph. Going 15 or 20 mph faster than thought or planned certainly grabs your attention and is a safety risk.
My vehicle doesn’t alert me of incoming vehicles and the reverse camera stays on. When I turn on my vehicle the dash stays on with ford sign so when I put on reverse my back up camera doesn’t turn on at all. I have to use all my mirrors to back out of parking. This feature hasn’t been working properly for a year. They keep telling me ford is working to fix this issue.
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 40 MPH, the instrument panel went black. The horn failed to be as loud as designed. The contact also stated that while driving approximately 45 MPH and making a left turn, the turn signal failed to activate. The contact stated that the instrument panel was black during the failure. The contact stated that before the failure, the Bluetooth Sync system had failed, and the contact believed that was when the failures started. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The instrument panel and the touch control panel screen were replaced. The contact stated that after the repairs were completed, the back over prevention alarm was not as loud as before. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000.
Since purchasing this vehicle in January of 2023, it has been to the dealer three times to repair a failed blind spot monitoring system and rear cross traffic alert system due to corroded pins in the connectors of the sensors. According to the dealer, this is due to the connector utilizing only four of eight pins which leaves four pins unused and open to corrosion. On the third trip in, the dealer applied, "super glue" to try and prevent any future corrosion. While there was not a specific accident related to this, I do believe this has the potential to cause issues in the future if not properly addressed by Ford. See attached pdf from dealer for additional supporting information.
Documentation of unwarranted / uncontrolled vehicle acceleration: driver stated that while vehicle was stopped in traffic, vehicle accelerated without use of accelerator pedal. Vehicle lurched forward into vehicle ahead, and into 2nd vehicle ahead in traffic. Engine continued to race at high speed with transmission in drive, spinning rear tires uncontrolled with both feet depressing brake pedal. Vehicle had to be put in neutral to shut off engine. Approximately 15 - 20 minutes prior to incident, vehicles cruise control disengaged without reason while driving @ 60 MPH on parkway. System re engaged without further issue on parkway. There was no displayed warning lights or messages prior to incident incident report filed with ford corporate motor co. Case # .
vehicle has been shifting into neutral at speeds for 65 mph or more , it is constantly locking and unlocking itself when turned off. It malfuctiins during auto pilot asst( doesnt read the hands even though they are on the wheel) Today it wouldn't turned on. when I pressed the brake to turn it on, it said that the steering system fails and that the braking system failed and the screen powered down to save battery. when pressed the brake shook and then locked down. even if left on this vehicle turns off after idling for more than 10 minutes. so that makes no sense. It wouldn't even attempt to turn over.
While driving with cruise control set at 65mph the vehicle will maintain set speed for a undetermined amount of time at which point the vehicle cruise will jump to a very high setting of 88mph....forcing me to shut the system down...this happens frequently and I can't determine what sets it off. Ford Dealer can't find anything wrong . Also the lane assist will constantly warn of not holding the wheel or lane in fractions forcing me to shake the steering wheel to let the system know I'm holding the wheel.
My Expedition has adaptive cruise control. I was driving on the interstate at around 65 mph with the adaptive cruise set. I was raining, so I set it to max range. It worked fine for the first few minutes of rain. As cars started to slow down, mine sped up and put me in an extremis situation where I had to forcibly apply the brakes. It was following the car in front of mine fine at around 55 mph, but then sped up despite the car getting closer as if there wasn't a car there. Only after I applied the brakes did I start getting an error that adaptive cruise and collision assist were not working due to a sensor being blocked. I've driven in rain many times and have never had this error. As far as I can tell the forward sensor failed due to moisture and instead of the adaptive cruise turning off, it actually caused the vehicle to accelerate since cruise was set to 65 mph. Sensor failed in a 5 minute rain storm. Software design does not fail safe, but rather the opposite.
The contact owns 2022 Chevrolet Expedition. The contact stated that while driving at various speeds and activating the turn signals, the turn signals would temporarily blink excessively fast, which indicated a turn signal failure. The vehicle was taken to an unknown local dealer, who was unable to duplicate the failure. No service was performed. Additionally, the contact stated that while the adaptive cruise control mode was activated, the vehicle accelerated unintendedly and nearly hit a pedestrian. The contact stated that he had not engaged the Resume button at the time of the failure. The contact also stated that while reversing, the rearview camera was inoperable. The cause of the failures were not determined. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 6,000.
General: While driving this rental vehicle over the span of three days, I noticed and confirmed over a dozen times that the vehicle's speed control would dramatically increase with NO driver input or actions. Specific: The vehicle's cruise control would be on and active, set at various speeds; 55, 60, 65, 70, 75 (long, straight road with varying speed limits). In different circumstances (sometimes when being overtaken by another vehicle, or cresting a hill or when beginning to climb a hill), the speed control, while set would immediately, with no driver input other than light steering INCREASE to 15-30 mph above the speed at which the cruise control was set. Over the period of three days of rental I was able to verify this behavior many times and I was able to capture a video that shows the speed set increase from 65 mph to 90 mph immediately, and the vehicle would begin aggressive acceleration. I have a clear video of the steering wheel and gauge cluster that I cannot attach to this report, but will email upon request. In the video, the malfunction is at the 13 second mark. In this video, the speed control setting increased from 65mph immediately to 90mph and the vehicle started accelerating. Switching the speed control off, or tapping the brake ceased the acceleration, as expected. Vehicle was reported to National car rental and an attempt was made to report it to Ford. Because it was a rental, I am unaware of any corrective action or inspection that may have, or may take place.
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