The rear liftgate glass fell off the hinges. The falling glass damaged the rear defroster wires (can no longer be used) the hinge holding the glass broke off from the vehicle causing the glass to fall to the ground. It cost $130 at the ford dealer. Nhtse recall 04v442 investigated this exact complaint and a recall was issued but ford informed me that my 2002 ford explorer sport was not covered under the recall because it was built in a factory not affected by the recall. The nhtse should consider re-opening this case as it is the same exact problem as the recall on the same exact make and model. All incidents of this failure of the rear liftgate glass hinges should be covered by ford. Thank you
2002 Ford Explorer Sport visibility complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
Tl* the contact owns a 2002 ford explorer sport. They opened the hatch and the right side of the window detached from the vehicle. She attempted to place the right side of the window back into the hinge. While driving to the dealer the left window detached from the vehicle. The contact stated that the hinges detached from the window seal which held the window in place. The contact was waiting for a response from the dealer. She filed a complaint with the manufacturer, and will submit the case number with the hard copy of the complaint. The current mileage is 44,000 and failure mileage was 43,989.
Dt*: the contact stated while opening the back window, the left side hinge fell off. The window was hanging by one hinge. An attempt was made to secure the window, but while the window was being adjusted, the right hinge fell off. The wiring from the back windshield wiper held the window in place and kept the window from falling to the ground. The dealership has been informed and determined the hinges were stripped. The dealership recommended a replacement hinge kit to repair the window.
Ford explorer 2002 back window popped out of vehicle--breaking brackets that secure it( class) to lift gate--looked to see if this vehicle had a recall---there is for vehicles manufactured until march of 2002--mine was april--even though its a problem--dealer says ford not responsible.
Dt: the contact stated the rear windshield exploded while the contact was getting into the vehicle. The vehicle had not been started and it was approximately 35 to 40 degrees outside. There were no warning signals before the windshield exploded. The dealer and manufacturer have not been contacted. No repairs have been made.
While driving over 70 MPH vehicle vibrated uncontrollably. Driver was able to maintain control of the vehicle, and drove it to the dealer for inspection. Mechanic detrermined that the driveshaft needed to be replaced. *ak the consumer stated that the tires where cupping and had to be replaced. The consumer stated that he had to drive the unsafe vehicle for 2 and a half years limited to no high speed traveling. The consumer stated that he would like a refund. The tailgate keeps locking and the rear door can not be opened from inside. The right front window rattles whien it is all the way up.
The rear doors will not open from the inside. Also, the rear windows will not go up or down. Dealer made repairs that temporarily fixed the windows. The problem returned about two months after the repairs were done.
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