My name is [xxx] I am the owner of the vehicle mentioned my mother is the first name on the contract. This vehicle has been reported to have a steering and braking problem four times to the dealership where I purchased it and once to another. I have since had an accident in this vehicle due to the problems that this vehicle has. I have for months tried to solve this through the proper channels . This was not resolved and I have documentation to prove so. I have never asked the dealership for anything other than to fix it or replace the vehicle with another one equivalant to this one . They kept letting me leave the service dept thinking it was fixed only to find out that day or a couple of days later after driving it that it was never fixed. I had an accident that never needed to happen and I have been out money out of my own pocket because of this vehicle and it is still under warranty. I need this problem investigated and solved . You may be my last hope before I have to obtain a lawyer for this dealership and ford..thank you [xxx], [xxx] , parrottsville, tn [xxx] [xxx]. *ak parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2001 Ford Explorer steering complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
My main concern is the inability to steer this vehicle. It wanders all over the road . If you happen to hit a bump ( like a lane reflector) it seems to be out of control momentarily. The vehicle has a distinct shimmy/shake. I have had the vehicle in the dealership at least 5 times(leaving it numerous days/weeks) they do not seem to be able to correct this. Their last suggestion was to file the lemon law. It seems to me that ford should stand behind their product-but I guess only if forced to by some law. The reason I wanted to file this was to see if other persons were experiencing these same steering issues. I have never felt so unsafe driving a car before this one.
2001 ford explorer sport-trac almost flipped over twice for no apparent reason. I was able to somehow re-gain control. We are more than lucky to be alive right now... Consumers need to know the truth. We did not!!!
Driver will lose control of the vehicle when making a sharp turn or on wet pavements at various speeds. Dealer has inspected vehicle, and has not been able to correct the problem.
Front left steering knuckle broke, axle separated from vehicle, vehicle went left and crashed. Filed by richard rumplik.
World ford has done nothing but give me a run around and not fixing my truck right!!! I have nothing but agrevation with my truck and I dont feel that it's safe with driving my children in it! When advising the dealership of the trucks major complications they advise me to bring the vehicle back in 30-60 days to aviod the lemon law! No safety defect listed.
Theycantgeta partyettofixtheproblem. No safety defect.
Steering wheel will not straighten up when letting go off steering, just like normal power steering.
Vibration felt through steering wheel, power steering unit and front end suspension experiencing vibration and noise.
While trveling at 20 MPH vehicle loss control and struck a phone pole. Vehicle towed to dealer shop. Dealer informed consumer that loss of control was due to failure of the tie rod and lower control arm. Parts are available for inspection if needed. Feel free to provide further details.
Truck was purchased new with 13 total miles. Windshield wipers are not working fuses are fine and the interior dome light is not working fuses are fine. While shifting from drive to reverse the truck begins to stall also while shifting from reverse to drive the truck begins to stall.
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