I went to my automobile and raised just the window part of my hatch and got some stuff out of my vehicle and I shut the hatch just as I always did and when I shut it I heard a noise and I looked at my vehicle and the metal or fiberglass on the hatch had cracked all the way to the under surface of the hatch.
2002 Ford Explorer locks complaints
Page 3 of 3: complaints 41 to 50 of 50, newest first, as owners wrote them.
I purchased a 2002 ford explorer this year. I had not owned it for very long when in august 2004 the liftgate malfunfunctioned. I was extremely lucky that I was not injured. I reported the malfucntion both to the federal safety agency and to ford. Ford still has not redesigned the parts for this vehicle and to make matters worse the upper liftgate of my vehicle is now cracked in two. The delay in redesigning the parts and addressing this issue has exacerbated the stress the liftgate of my vehicle was under and allowed the upper liftgate to crack in two. I contacted ford and they said that yes there is a recall on specific parts but expressed that I have to pay for the cracked liftgate. I am furious at this side stepping of the issue by ford. I am an attorney and will seek all legal recourse available to me regarding this.
Consumer experienced problems with the rear upper window locking and unlocking for no reason while driving. Consumer has four children and was scare d something will happen to the children. Vehicle was inspected at two different dealership 4 times, and could not duplicate or correct the problem.
October 2001, I purchased a new 2002 ford explorer from don reid ford maitland, florida. I experienced one problem after the other with my windows and doors. First, the back half door came open and refused to close. The dealer repaired it. Next, the replacement refused to work; the dealer ordered the part and repaired it. Next, the entire back window, crashed to the ground. I placed the dragging part in the back of my truck and stopped at greenway ford. Greenway refused the repair and sent me where I purchased it. Don reid kept the truck a few days and repaired it. Next, screws on the passenger side door came out, that door wouldn't close. Fed up with repeated trips to don reid I had my husband fix it, the door came loose again. I'm at the limit on what I'll endure from a vehicle I'm paying nearly $500.00/mo for. It's not worth the pain I am experiencing. I almost died on august 26, 5:30 to 6:00 pm, when the locked driver's door suddenly swung open and closed on my arm. I was leaning on the armrest. The seat belt kept me from being thrown. I nearly ran off the road. My arm hurt and started to swell. The door refused to latch. I held the heavy door shut with my swollen arm and controled the truck with the other. I crawled 35 minutes to orlando. My hand was numb and I was scared to death. I pulled over to rest my numb arm. I pulled into winn dixie's parking lot and a customer, reversed into the back of my truck, adding to it's damages. Still holding the door, I made it home. Don reid, whom I had previously called, had closed. My arm hurts more than it did yesterday. Fortunately, some of the swelling went down. My adjuster asked me to keep the truck. He's making towing arrangements. I'm seeing my doctor tomorrow for stronger meds. As a graduate I cannot afford time off. The door cannot close or lock. My husband has to leave work early to collect our daughters from school. Enough is enough!
Consumer complained about a liftgate problem. Consumer took the vehicle to dealer, and they applied glue on the liftgate cable. However, because this vehicle was not included in the recall they did not administer any more assistance other than what was done. Consumer would have to pay for other repairs. *ak the liftgate brake came loose and caused the shock to come off and resulted in a dent in the vehicle . The glue to dealer put on the cable lasted 4-5 hours .
My 2002 ford explorer had it's rear glass fall off when I attempted to open it 2 days ago. I called ford and they sounded surprised. I called them back with the information about the 50,000+ vehicles recalled for this and they remain unimpressed. I'm looking for some help. I called winchester ford, (winchester va) 540 667 4434. Any help would be appreciated. Thanks very much, ben
I have had my vehicle into the ford dealer for the same problem at least 4 times with no success it is still under manufacturer warranty and is a 2002 ford explorer.
I bought a 2002 explorer on may 23,2002. In the past 8 months, the vehicle has been towed in because it woudn't start--acomputer chip was replaced. My A/C made a high pitch squeal and after at least five times of trying to repair the existing A/C clutch, a new one was finally put on. My front end suspension has been fixed. My midlift gate cracked in november and a new one was put on. I have had daily problems with the driver's side seat not fully going into position when I start my truck and this problem has not been fixed as the service dept. That I deal with nevers seems to be able to see the problem. Funny how it does it every day for me, though. My blinkers will sometimes stick and stay on without blinking--this also has not been fixed. At the beginning of january,2003, on the way home from a trip, my husband and I noticed that every time we slowed the truck down, there was a blast of air from the upper vents in the vehicle. This happened no matter what setting we had it in (ie. Defrost or floor vents). This past thursday, jan.16, the suspension was repaired and supposedly the heating system was as well. Now the air doesn't seem to leak out the top vents, but continuosly comes out of the floor vent, no matter what setting the heat is on. I have a rental vehicle once again, while they keep the vehicle overnight tonight to see if they can hopefully fix this problem. Needless to say, we are currently checking into the lemon law for our state!!!
Excessive problems with transmission jerking, and shifting problems, purchased vehicle as brand new after 4 months contacted dealer where care was purchased regarding problem. Brought vehicle in at least twice before problem was found.the transmission was replaced has since had the same problem along with other problems, vehicle stalling while driving, cd player power shuts off. Rattling when hitting brakes. Filed a complaint dealer refuses to buy car back ask me to trade car in with more money down. The dealer repair persons confirmed that they have had replaced at least 10 transmissions on the same style vehicle prior to my visit and recognized a pattern. But nothing has been done!!
Door handles keep braking/drs will not open/ own 2 of same have gone through 5 handles on each truck / ford was no help/ in an emergency the doors could fail to open/ dealer said they're stocking cases of handles to replace w/same defective parts/ my 3 year old son tried to open the door, and it broke / he could not apply much force.
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