Sudden loss of fluid from left rear shock, detected by pool of fluid on garage floor.2002 ford explorer with 37500 miles of normal highway driving. Failure was sudden and premature, possibly resulting in vehicle instability if not detected by careful inspection. Dealer was not willing to hold part for ford failure mode analysis? With SUV history of suspension concerns, this dealer response seems inappropriate? I saved the shock they replaced.
2002 Ford Explorer suspension complaints
Page 15 of 15: complaints 401 to 422 of 422, newest first, as owners wrote them.
Vibration and drone/roar sound at speeds of 64mph and greater. 4 attempts made to repair, problem still exists. Rear end assembly replaced as well as two axle shafts and drive shaft reindexed.
While driving 45 MPH the right rear wheel locked up. The dealer was notified and said the wheel bearing seized.
Defective 2002 ford explorer front stabilizer bar - since I have purchased this vehicle, the front stabilizer bar has been replaced twice, first on 4/15/02, and again on 5/6/03. I have noticed that the federal safety agency has asked ford to recall earlier models of this vehicle for this same defect, and I am concerned this could be a safety issue, although the servicing dealer has not indicated it could be.
Two problems. There is a strong rotten egg smell in my explorer. I had the vehicle checked while under warranty, but was told there was no problem. Since the warranty expired the smell has become stronger. I had it checked, and the ford service department said it would cost $600 to repair. The other is a shimmy at 40 miles per hour. The service department just rotated and balanced my tires. I had this done a month earlier and it did not solve the problem. The vehicle still shimmies badly at 40 MPH.
The vehicle's tailgate glass exploded while the consumer attempted to close it. The dealer was notified. *nlm broken liftgate glass and wiper motor and arm were replaced. There were squeaks when going over bumps. Sway bar bushings replaced. Ignition switch hard to insert key at times. Cylinder and tumbler rekeyed. Bottom door molding (passenger side) peeling off. Rubber grommet on antenna base off. Resecured rubber grommet for antenna base. *tt pe04045_pco
A thumping noise could be heard from the rear of the vehicle while driving. *nlm
The lift gate on the right side shock broke.
I bought a 2002 explorer on may 23,2002. In the past 8 months, the vehicle has been towed in because it woudn't start--acomputer chip was replaced. My A/C made a high pitch squeal and after at least five times of trying to repair the existing A/C clutch, a new one was finally put on. My front end suspension has been fixed. My midlift gate cracked in november and a new one was put on. I have had daily problems with the driver's side seat not fully going into position when I start my truck and this problem has not been fixed as the service dept. That I deal with nevers seems to be able to see the problem. Funny how it does it every day for me, though. My blinkers will sometimes stick and stay on without blinking--this also has not been fixed. At the beginning of january,2003, on the way home from a trip, my husband and I noticed that every time we slowed the truck down, there was a blast of air from the upper vents in the vehicle. This happened no matter what setting we had it in (ie. Defrost or floor vents). This past thursday, jan.16, the suspension was repaired and supposedly the heating system was as well. Now the air doesn't seem to leak out the top vents, but continuosly comes out of the floor vent, no matter what setting the heat is on. I have a rental vehicle once again, while they keep the vehicle overnight tonight to see if they can hopefully fix this problem. Needless to say, we are currently checking into the lemon law for our state!!!
My vehicle has cracking noises behind dash that uncovered 15 plus bolts loose, in addition the dealer noticed the frame looked racked. The tailgate and front end assembly show signs that potential structural problems per service mgr. Ford continues to not return calls and giving a run around to dealer. Engineer from ford disavowed problems stating within spec's. Dealer has continued to argue back due to visual evidence of defective vehicle. Dt
The owner states the truck veers side to side not keeping a straight direction. Truck has been in the shop (8) times for problems with the front end or steering. The parts were replaced from the steering to a complete rack and pinion with defect not corrected. An engineer from ford has also inspected the truck and has determined that there is no problem. The dealership is insisting that the owner come pick the truck up in the same condition. Please describe details. Mr
The truck seems to have a tire or suspension hop/chatter after going over all types of bumps small/large, does not seem affect the driving ability but it is annoying. Any other complaints on this? Also could not locate dot # on tires, made in canada.
When driving at 50mph and higher vehicle vibrates uncontrollably. Dealer has inspected vehicle several times, and problem still exists. *ak consumer states that ford bought back vehicle and refunded his money.
While making a right turn or driving over bumpy road, steering column and entire car begins to shake significantly at speeds of 55mph and continue until pulling off the road or slowing to 20mph.shaking continued for 2 miles until being able to safely pull off the highway.steering wheel shaking is significant enough to shake drivers entire body! This has happened on 3 occasions. Steering column shaking happens frequently( daily) while making l and r turns at low speeds.column noise is heard also. At
When stopped at light vehicle makes a loud humming noise. Took to dealer, and dealer couldn't identify problem.
While driving vehicle is making a loud noise in the rear due to suspension problems. Dealer contacted. Please add VIN.
Consumer states there is a squeaking noise originating possibly from the suspension when driving over speed bumps or uneven road surfaces at highway speeds especially during windy conditions. Also there is vibration occurring in the front end of the vehicle at 55 - 60 MPH. The vibration can also be felt from under the seat with the windows rolled up.
This vehicle has been in the service department 3 times since september 2001. The steering column has been replaced, the wheel bearings have been replaced(this was suppose to eliminate steering column rattle) and the lower control arm has been replaced. I still hear and feel a metallic rattle coming from the steering column. In my review of your website other 2002 explorer owners are experincing the same problem. I have talked to at least three other owners that have the same problem. My dealer has done everything recommended by ford, but nothing has solved the problem. Ford is "working on it". They have been working on it since september 2001. My safety concern is this. If something is loose that is causing this noise it has to be progressing. What will happen after more mileage builds on this vehicle? Will I be driving down the highway one day and lose control due to steering failure? There is to much smoke here for that not to be fire sooner of later by my explorer or some other owner. How long does it take for a company the size of ford to solve a problem?
While driving and making a left turn the vehicle vibrates violently as if it was not in gear. Drivers feels very unsafe driving. Please provide any further information.
While driving, consumer would hear popping noises coming from left front end. Dealer checked and repaired steering column shaft. Problem not resolved. Took back to dealer and steering column assembly was replaced. However, problem was not resolved. Took vehicle back again and left front wheel hub assembly was replaced. Nothing solved the problem. Mechanic could not resolve it. Manufacturer is working on solution.*ak
The vehicle has been in the service dept 3 times since purchase on 8/01. Upper & lower steering shaft has been replaced on 9/14/01. The front end rattles when I am operating the vehicle over normal terrain. Steering wheel has a popping feel when I go over a bump or turn right, feels like th e car is going out of control (at slow speed). The vehicle will be back at ford on 12/6/01 for further testing to detect/correct these problems. After looking at your website, I have discovered similar complaints exist. I will take copies with me to the dealership supervisor today.
Whenever vehicle hits a bump it's hard to control, goes all over road. Contacted dealership, but dealer refused to look at vehicle.*ak consumer has replaced the michelin tires at their cost, p235/70r16, dot e20291511, vehicle and tires only had 470 miles.
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