The back panel under the back widow cracked and ford was contacted to see if any recalls were in place for that part. We were told there was not a recall for that issue. My husband was slowing down to turn into a parking lot and went over a bump. Because the glass runs under the panel, it got stressed and busted. We have replaced the part with another ford back hatch.
2004 Ford Explorer body complaints
Page 9 of 15: complaints 221 to 250 of 426, newest first, as owners wrote them.
Tl* the contact owns a 2004 ford explorer. While sitting idle, the contact pressed the passenger rear window release button and the hinge fractured from the vehicle. The manufacturer would not provide any assistance. The vehicle had not yet been repaired. The current and failure mileages were 74,800. Updated 06/03/10*bf updated 06/07/10.
The hatchback hinge on my 2004 ford explorer broke yesterday, luckily I caught it before it hit my 4 year old in the head. The same thing happened on a 2002 ford explorer I owned before, but that was recalled and ford fixed it. This model is not included in the recall, but the part is obviously defective. It could have easily hit someone and hurt them, or fallen off while I was driving and caused an accident.
2004 ford explorer cracked rear panel.
I am so angry., I own a 2003 and a 2004 explorer. The 2004 has a crack that suddenly appeared in the rear panel. Ford knows this is and has been a problem with a defect in their product and talk condescendingly to their customers on the phone if you try to discuss it with them. They are not capable of doing anything but reading a response from a card, they are unable to have any type of conversation other than reading their canned response. This is the last time that I will buy a ford.
2004 ford explorer. Large crack in hatch back between glass and handle (around the ford logo). This occurred with normal vehicle use and dealer refuses to fix. Crack continues to expand. Afraid that if crack is left unfixed it will eventually cause the back glass to fall out of the hatch due to lack of proper support.
Rear glass on explorer became disconnected from brackets. This matches prior complaint number rq08003.
My complaint isn't safety related but I have saw this on so very may ford explorers. The rear plastic below the rear hatch window cracks on either side of the ford emblem. I thought maybe it was just mine.. But I have seen this on so many of ford explorers. To me this is a defect and from what I read ford says its not a recall issue. But to me it is, its a defect that all though it is not safety related is still a defect none the less..
2004 ford explorer cracked rear panel.
Went to load something in the back of my explorer and noticed a black line running down between the window and tailgate and could not believe it was cracked,,did nothing to cause it to crack. I got online and found that many other owners have had the exact same thing to happen. I suppose it will be treated like the transmission issues that I and many many other owners have had also, just ignored but never recalled although case after case after case have been reported.
2004 ford explorer right rear liftgate hinge pin has corrosion causing the hinge to break loose from the glass. When opening the window it broke and fell on my husband while loading cargo. The right side shock (strut) has seemed to get stuck at times making it hard to close the hatch.
Crack in rear panel on lift gate below window at the ford emblem.
On december 15, I went shopping and when I went to place items in the back of my vehicle, I noticed a crack all the way from the back window to the bottom of the panel. I take very good care of my vehicle. There was no indication that the vehicle had been hit as there were no damages.
Plastic under back glass around ford logo cracked after a cool morning. (maybe 35 degrees) now the crack stretches open and closed various amounts each day.
I own a 2004 ford explorer that has just experienced a random crack in the body in the hatchback. The crack appears immediately below the rear window, above and below the ford emblem. There was no precipitant to the event and there is no obvious trauma to the vehicle. I have had no repairs or problems with this area previously. The ford dealership I do business with said they have seen several vehicles with the same issue and could fix it for between $600 & $700. I spoke to ford motor co. Who said this is not under my warranty because it is not a recall. I do not understand how a structural defect on my vehicle, not caused by myself or a 3rd party, can not constitute a recall. How can ford say this isn't dangerous? If a piece of the body were to fly into another vehicle while I am driving or the glass cracks and shatters, there could be serious damage to someone else. Why would a "recall" only be instated if someone were to be hurt? Why wait? I think ford should fix this issue at no charge to me, the owner.
Cracked tailgate frame under the window, from top to bottom.
My 2004 ford explorer back hatch has a big crack on the left side of the ford emblem. This happened overnight with the weather change. I have researched the internet to see thousands od similar stories with the same issue.
I have a 2004 ford explorer xlt and I was closing the rear hatch when the hinge pins snapped and luckily I was holding it when it broke. If there was a problem with other vehicles then I think there should be a recall on all 2004s.
The rear panel under the back window of my 2004 ford explorer is crack, there were no events leading to this failure, like so many others it just cracked.
A crack on my 2004 explorer under the back window. There are 1000's of others on the road also have see all the complaints on the internet. This has to be recalled before the back window falls out.
My back gate to my 2004 ford explorer has cracked and I have read where this is a severe problem as my window could fall out. This is a very serious problem and by reading online there are hundreds of thousands of these that have done this. Which means there needs to be a recall.
Tl*the contact owns a 2004 ford explorer. She stated that when closing the lift gate the hitch snapped and the glass almost fell out as a consequence. The dealer was contacted and they stated that there were recalls for the same problem for the 2002 and 2003 vehicles. The federal safety agency action number, rq08003, structure body, hatchback/liftgate, support device visibility glass, side /rear structure body, hatchback/liftgate, hinge and attachments were related to the failure and was closed on october 24, 2008. The contact temporarily repaired the vehicle. The contact is afraid to drive the vehicle since the hinge could snap and potentially cause serious injuries and/or a crash. The failure and current mileages were 79000.
Went to open rear door and noticed a crack running down the back panel below the rear window. My ford explorer is a 2004 with less than 60,000 miles this should not of happened this is a defect that ford should take care of. Instead I was told to call my insurance company are you kidding this is fords problem not mine. It could fall off while I'm driving and hurt someone what is going on in america.
No accident involved, walked out of my house into the driveway and noticed "the explorer crack" on the left side of the ford emblem. Temp was 26 degrees that night.
Months after purchasing this car the rear lift gate panel cracked due poor design.
2004 ford explorer xlt v6 rear panel under window on tailgate cracking and falling off also transmission failure at 60,000 miles was outraged by ford when they stated that after the car leaves the factory its not their problem.
The back hatch has a crack underneath the window in the middle around the ford emblem. Just appeared....as I've noticed several ford 2004 explorers in this area have the exact same defect. Recall is very much necessary. As well as the car jolting into drive and reverse....I still owe several thousand dollars on this loan and refuse to pay for any repairs....ford should do a recall on both...they need to hire some japanese workers since their cars seem not to have these types of issues.....I bought this car in feb of 2008 and had the transmission problems right after that.....car only had 48k miles on it.
A crack formed below the rear glass panel on our 2004 ford explorer. The crack formed due to a flaw in the rear door panel. I have noticed the same crack on the same spot on either side of the ford emblem on nearly 80% of the ford explorer's we see on the highway 's in the atlanta area.
2004 explorer/eddie bauer - the plastic trim below the rear widow cracked. As stated in many of the other complaints, the ford dealer says there is nothing they can do, it's a ford problem. Current mileage is 76,000.
Cracks appeared below the rear window of my ford explorer. There was no accident.
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