While driving, the steering wheel suddenly became loose and as I drove it got worse. The steering wheel was rocking side to side and up and down no less than 2-3 inches. This was scary! I called , and the service department told me to bring it in, which I did asap. They looked at it the next day, and told me the bolt/nut that holds the steering wheel on was coming loose. It was repaired and treadwell ford charged me $99.98 for tightening up the bolt/nut. If this had come loose on the highway, I would have been in big trouble, and I feel I should not have been charged for this repair because it is definately a serious safety issue. I complained to them, but at treadwell ford, the dollar is much more important than the person. I hope this does not happen to anyone else, and I hope no one is injured or killed because of this issue. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
2008 Ford Explorer steering complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
Tl* the contact owns a 2008 ford explorer. The contact stated that the steering wheel would seize while driving at various speeds above 5 MPH. The vehicle would be shut off after the failure and upon restart, the vehicle would operate as normal. The vehicle was taken to an authorized dealer on numerous occasions, where they were unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, but offered no assistance. The failure mileage was 49,000.
The gear shift lever broke away from the steering column when I tried to put it in park from drive. It snapped at the base connecting to the column.
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