The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the exterior A-pillar Trim detached. No warning light was illuminated. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
2011 Ford Explorer body complaints
Page 3 of 5: complaints 41 to 70 of 110, newest first, as owners wrote them.
In the 2021 Ford Explorer there are multiple leaks due to rain / water damage. The back of the trunk has a leak that has water running down the side into the third row seat it causes rust on to the spare tire, it’s causes fog to be on the inside of the car causing issues to see. There is also leaking in the front of the car that comes out through the light unit above all electric panel. This leaking is causing the ceiling lights to have issues, drips into the dashboard with all the electrical items causing the unit to short, which is where the rear camera display occurs.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70-72 MPH, the contact heard an abnormal popping sound, and the driver's side windshield exterior A-Pillar trim separated and flew off. Additionally, the contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000. Parts distribution disconnect.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehilce was taken to the local dealer where the exterior A-pillar trim was removed. The vehilce was not repaired due to parts being backordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. The contact stated that shortly afterwards, the passenger's side windshield trim fractured. The vehicle was taken to an independent mechanic and the passenger's side trim was reattached. The contact stated that due to the wind, the failure reoccurred. The contact applied tape to the area to hold the windshield trim in place. In addition, the vehicle was taken to the dealer however, the contact was informed that parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 24V31000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, the driver’s and passenger’s side A-pillar trims had detached and flew off the vehicle. The contact stated that the failure had occurred prior to receiving the recall repair. The contact had taken the vehicle to a local dealer who replaced both trim pieces. The failure mileage was 146,682. Parts distribution disconnect.
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the front windshield trim on the driver’s and the passenger’s side trims detached. The contact stated that due to the failure when it rained, the water filled up in the floorboard of the vehicle. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 100,000. Parts distribution disconnect.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s and passenger’s side front windshield exterior A-pillar trims detached and flew off the vehicle. In addition, the contact stated that the failure had started two years ago, and the vehicle was taken to the dealer several times; however, the vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 96,000. Parts distribution disconnect.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts would not be available until 2025. The contact stated while driving 65 MPH, the exterior A-Pillar applique trim detached. The contact was not able to retrieve the part. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 230,000. Parts distribution disconnect.
See attached document for complaint.
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where it was determined that A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000. Parts distribution disconnect.
Driving and B pillar on the driver side came off my vehicle. Then later while driving the B pillar broke while driving down the interstate, luckily no one got hurt when it broke in half. Now I have it taped up so water doesn’t go into my vehicle.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 40 MPH, there was an abnormal tapping sound coming from the passenger’s side window. The contact observed that the trim on the A-pillar was loose and had almost blown off the vehicle. The contact was able to continue driving and later was able to remove the damaged trim piece. The contact stated that the driver's side trim was also loosened. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Ford Explorer. The contact observed that the door panel was separating from the door frame on the driver's side. The contact stated that the panel was separating from the middle of the panel and was creating a gap from left to right. The contact stated that the gap had trapped his left arm shirt sleeve and was more noticeable while wearing a coat. The contact stated that the failure impeding drivability. The contact had taken the vehicle to a local dealer and the contact was forwarded to an auto body shop for the repair. The contact stated that the passenger’s side door panel was also separating from the center top. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 147,000.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 65 MPH, there was an abnormal sound coming from the A-pillar on the passenger’s side of the vehicle. The contact stopped the vehicle and observed that a part of the trim on the A-pillar near the top of the trim had loosened. The contact had not taken the vehicle to a dealer or repair facility. The vehicle was not repaired. The failure mileage was approximately 188,000. VIN tool confirms parts not available.
The contact owns a 2011 Ford Explorer. The contact stated that while observing the vehicle, the A-pillar trim on the driver's and passenger's sides was detaching. The contact stated that there was water leaking inside the vehicle on both the driver's and passenger's side. The contact stated that mold and mildew was growing inside the vehicle and there was a mildew odor. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 60 MPH, she observed an unknown noise from the outside of the vehicle. The contact stated that when she opened the driver's door, the A-Pillar trim fell to the ground. Additionally, the contact stated that her hair got caught in the tar where the A-Pillar trim was supposed to be. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200,373.
The contact owns a 2011 Ford Explorer. The contact stated that while driving at 60 MPH, the exterior A-Pillar trim detached from the vehicle on the highway. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Ford Explorer. The contact stated that while driving at approximately 75 MPH, the driver's side A-Pillar Trim flew off hitting the driver's side mirror and cracked the mirror and casing. The vehicle was taken to the residence. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure), however, the part to do the recall repair was unavailable. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 229,000.
The contact owns a 2011 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had noticed that the trim on both A-pillars were loosened. The contact stated that the trim pieces had not detached nor separated from the vehicle. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Driver side window panel flew off during my drive on the interstate directly after I noticed it being loose for the first time. 3rd row seatbelts leak when it rains on both sides. Rear backup camera is opposite/flipped and goes in and out. Trunk will close on you after opening it up with the car not running. It will not sense movement when the car is off and continues to shut resulting in harm.
Trim on left side A-pillar detached at highway speeds causing further damage to vehicle. The plastic trim and rubber seal detached and were damaged along with door trim and left marks on the driver window glass and upper door sash from the rubber seal.
I was driving on interstate 95 when the trim that covers the driver's side A pillar began to flap for a few seconds before flying off the car. It smashed the B pillar and cracked it before ultimately flying directly at the car behind me narrowly missing it. It was difficult to maintain control of the vehicle due to the sudden noise, it felt like the car was suddenly under attack.
The windshield trim on the driver's side flew off of the vehicle when I was traveling on the interstate (at interstate speed - about 70 mph). It did not hit another vehicle, but certainly could have if another vehicle had been to my left or close behind my vehicle. I was unable to stop and retrieve the part. No inspection has been made by police, insurance, etc. I now need to have the trim piece replaced, and I am nervous about the windshield trim on the passenger side possibly doing the same thing.
I read an article online dated 1/31/23 that indicated that the federal safety agency was investigating windshield trim panel issues on certain year models of the Ford Explorer. My 2011 Ford Explorer driver-side windshield trim panel flew off the vehicle while driving at highway speeds (70+ mph) on May 3, 2021, so I wanted to provide this information and photos of the damage. I agree this is a serious issue for this Make and model that should be addressed. This was an expensive repair and dangerous for other drivers on the road. I can provide additional information if needed.
Passenger side windshield trim came off while traveling on freeway at 85 mph hit the windshield. Then about hit the car behind us and about hit a car next to us. The car is available for inspection.
The contact owns a 2011 Ford Explorer. The contact stated while driving 70 MPH, the front windshield trim detached and flew off the vehicle. The dealer was contacted and made aware of the failure. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 150,000.
Driver's seat windshield panel flew off while driving. Part number BB5Z-7803145-AA
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the trim panels detached from the windshield. The vehicle was not diagnosed. The contact stated that he repaired the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 110,000.
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