There are exhaust gases entering the vehicle cabin. This is primarily at startup, while sitting at idle in traffic and under acceleration. After visual inspection it appears to be coming from a cracked passenger side exhaust manifold. This is an obvious safety issue and I believe it should have been included in TSB 14-0130 but was told my VIN was not included.
2011 Ford Explorer engine complaints
Page 2 of 4: complaints 11 to 40 of 100, newest first, as owners wrote them.
The dash lights go off then it's says starting rebot. Air bag lights stay on. Check engine light on says miss firng. All Carfax report was forged. Dealer said needs new engine but was not told by seller. No one will fix it they say not worth the price for car. I over paid big time. Got lied too.
The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled without warning. The contact’s wife notified the contact, and the contact was able to coast the vehicle off the road. The contact then stated that he allowed the vehicle to cool down, restarted the vehicle, then coasted the vehicle to his residence. The vehicle was then towed to the dealer where it was diagnosed that the water pump failed and caused the coolant to leak into the engine and damaged the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 173,000.
Was driving down the highway and my car lost power and put me in a very dangerous situation. Looking into the issue, i found out the waterpump was damaged in which is inside the engine and extremely expensive repairs (3000) dollars or more but the engine has been compromised with alot of coolant into the oil. My car is down and im still paying on it so im in very tough situation and believe the manufacturer should fix this situation.
The contact owns a 2011 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard a popping sound then the vehicle stalled. The contact then stated that he attempted to restart the vehicle; however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but not assistance was provided. The failure mileage was approximately 147,000.
While driving on a busy road. My ford explorer suddenly died. I was driving with my children. The water pump suddenly went bad causing my engine to seize. This is the second time that I have had to replace the water pump and in which I have almost been part of an accident. The repairs have been very very costly.
The electric power steering continuesly Fails. The chain driver water pump failed while driving almost causing an accident with me and my son.
The contact owns a 2011 Ford Explorer. The contact stated that while a friend was driving approximately 45 MPH, the driver inhaled an excessive amount of carbon monoxide. The friend accidentally drove into a ditch. The vehicle was pulled out of the ditch by nearby residents. The driver was not injured. There were minor damages to the passenger’s side front of the vehicle. The vehicle was taken to the local dealer who diagnosed a failure with plugs underneath the engine. The plugs were not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 168,000.
The contact owns a 2011 Ford Explorer. The contact stated that while driving at 45 MPH, the engine temperature hot warning light illuminated as the vehicle began to stall. The contact pulled off to the side of the road as a white smoke started coming from the vehicle. The contact waited for the vehicle to cool down before opening the hood and discovering that the coolant reservoir was empty. The contact added coolant in the reservoir; however, the vehicle failed to restart. The contact then called a family member who was able to jumpstart the vehicle; however, after several miles of driving, the failure recurred. The contact coasted the vehicle into a Walmart parking lot where she purchased more coolant; however, the coolant immediately leaked out of the vehicle. The vehicle was then towed to an independent mechanic and it was determined that the water pump had malfunctioned which led to the engine failure. The manufacturer was notified of failure but offered no assistance. The manufacturer referred her to the federal safety agency to file a complaint. The vehicle was then towed to another independent mechanic where it remained in their possession and was not yet repaired. The failure mileage was approximately 185,000.
The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle stalled. The low coolant message was displayed. The contact was able to pull off to the side of the road. The contact called the local dealer but the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic and the contact was informed that the engine had seized. The manufacturer was not contacted. The failure mileage was approximately 113,000.
Every time we put the car in park, it would not register that it was in park and warning kept flashing that said shift to park. We had to just turn off the car most of the time and sometimes wiggling the shifter would work any time the "Not in Park" sign comes on when I know the gear is in park. I believe this can cause serious damage to property or cause death since the vehicle can roll. I believe Ford Motor Co should own up and recall all vehicles for service much for This is a known problem that has been know to happen to 2011 Edge and Explorers. The switch in the console shifter tends to fail prematurely. If the light does not light up the computer thinks the car is NOT in Park and alarms go off. THIS NEEDS TO BE FIXED BY FORD THIS IS A SAFETY ISSUE
The interior of the vehicle smells of smog/gas after just a few minutes of driving and causes headaches for me and my kids
Driving at 35+ entering on ramp MPH the car lost all power and just stopped. The engine shut off. No warning lights or alarms went off beforehand. Once the car stopped, the engine light came on, the low pressure lamp too and an alarm sounded. I called a tow truck and had it towed to (told me my engine was milky destoyed)two dealears then to ford. They called this morning and said the water pump went out causing catastrophic damage to the engine. The engine has to be replaced. They quoted $8,000.00. Had to get a $10,000 loan. [to replace steering and engine] this is the first one (it seems to be headed in the same direction but only sooner) *please help me I can't afford this again**while driving on the highway, my power steering went out without warning. I lost all power steering and then the power steering alarm came on. Took it to ford and had the power steering replaced at a cost of $1800.00. Then, less then 2 weeks later while driving at 40 MPH, the power steering went out again. And again, no warning lights until the power steering wen out. Ford said it was because my tires had low tread and I needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced also when placed in park vehicle shut off completely showing a low pressure oil lamp. Happened in my first engine now it's happening in this new one and its not 2yrs old yet just got the new engine may/ june of 2019. The first engine wasn't 10 years old . The first engine all this happened approximately between 2016 and 2019 ongoing until 2019 I guess the water pump gave up.o1 o1 2020 for the second engine on the same course as the first
Driving at 35 MPH the car lost all power and just stopped. The engine shut off. No warning lights or alarms went off beforehand. Once the car stopped, the engine light came on and an alarm sounded. We called a tow truck and had it towed to ford. They called this morning and said the water pump went out causing catastrophic damage to the engine. The engine has to be replaced. They quoted $8,000.00. 8 weeks ago, while driving on the highway, my power steering went out without warning. I lost all power steering and then the power steering alarm came on. Took it to ford and had the power steering replaced at a cost of $1800.00. Then, less then 2 weeks later while driving at 40 MPH, the power steering went out again. And again, no warning lights until the power steering wen out. Ford said it was because my tires had low tread and I needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced.
While driving with my 3 young kids on a busy road, my water pump failed and catastrophically damaged my engine. My car turned off while driving, with no warning. We were almost involved in a horrible car accident because of this. The car behind me had to make an abrupt stop. Had he hit my car, we would have spun because of the force. The water pump fails and because it's inside the engine, it damages the engine in seconds without prior warning. This type of problem puts people's lives in danger, especially those of kids. Leaves you stranded in the middle of a high traffic street. Without warning there is no way we can prevent putting our lives in danger this way. Ford states that water pumps should last the life of the engine and its manual doesn't state that the water pump needs to be replaced after certain miles. Repair shop is quoting 6,000 for a new engine.
Tl* the contact owns a 2011 ford explorer. The contact stated that while driving at an undisclosed speed, the vehicle overheated and loss motive power. The contact stated that when the vehicle was designed, the water pump was placed on the inside of engine. The contact stated that when the water pump failed, coolant entered the engine which caused the vehicle to stall. The vehicle was not repaired. Jefferson motor co inc, located at 141 lee st, jefferson, ga 30549, (706)367-5217, was contacted however, the vehicle was not diagnosed. The contact was informed that the engine needed to be replaced at a cost of $8,000. The manufacturer was notified of the failure. The approximate failure mileage was 136,000.
When driving on the highway and my vehicle reaches 50mph, I experience hesitation and/or a putting sensation that continues until I accelerate to 60mph or drop to 49mph or below. When I took the vehicle to koons ford of baltimore for service, they determined that the problem stems from the fact that oil has been seeping into my air intake system and saturating my air filter. I was told that it is due to the design flaw on the factory installed valve cover gasket. I learned that the issue occurs on several ford vehicles including 2011-2013 explorers as the defective valve cover was used on those models at the time the vehicles were manufactured. In order to correct the problem I would need to have the existing valve cover replaced with a newly designed valve cover that was specifically created to resolve the oil leakage/oil seepage issue. My aftermarket warranty will not cover the repairs as they define the replacement part as "betterment" to the vehicle or installation of an upgraded part. According to the service advisor at koons, the valve cover installed when the vehicle was manufactured is obsolete and would not resolve the issue even if it were still available. I must have the newly designed valve cover installed in order to prevent further damage, stop the oil from seeping in and around the air intake system and throttle body and to also prevent contamination of the mass airflow sensor. The cost for the repairs is approximately $700. I contacted the ford corporate office and learned that they couldn't or wouldn't be of any assistance. The customer service representative at the corporate headquarters advised me to file a complaint with the federal safety agency.
Tl* the contact owns a 2011 ford explorer. While driving, the check engine warning indicator illuminated. The vehicle was taken to jones ford casa grande (1932 n pinal ave, casa grande, az 85122, (520) 836-3100) where it was diagnosed that the engine block was mixing with the oil. The vehicle was repaired. On another occasion, the power steering was locking consistently, and the interlock and advancetrac warning indicators illuminated. The failure recurred. The vehicle was taken back to the same dealer and was repaired again. The contact stated that the power assist warning indicator illuminated. The vehicle was towed to the same dealer where the gears and alignment were reset. The contact also mentioned that the check engine warning indicator continued to illuminate. The vehicle was taken back to the same dealer where it was determined that an unknown part needed to be replaced. The vehicle was repaired, but the failure continued. The contact stated that the fuel filter neck assembly also needed to be replaced. The evaporator canister was replaced and the technician informed the contact that the fuel tank was leaking fuel. The vehicle was not repaired because the fuel tank was no longer manufactured by ford. The contact stated that the vehicle remained at the dealer and was not repaired. The manufacturer was not made aware of the failures. The failure mileage was approximately 48,000.
Tl* the contact owns a 2011 ford explorer. While driving 40 MPH, the accelerator pedal was depressed; however, the vehicle was sluggish and lost power. Also, the brakes and steering became inoperable and the oil pressure and check engine warning indicators were illuminated. The contact also heard an abnormal cranking noise. The vehicle was towed to an independent mechanic who stated that the water pump failed and oil was in the coolant. The dealer and manufacturer were not contacted. The failure mileage was 131,000.
I have had this truck for ruffly 3yrs. When I first bought the car something was wrong with it immediately.... I was driving to the mail box after getting home from about a 30min trip. The whole car cut off lights were dim in the car, steering had locked very hard to turn... Automax in killeen took the car in for service. Had the new purchased truck for a month and 2 days. Their service team told me it was the battery. I felt other wise and no longer wanted the car. But of course by this time all paperwork had went through to the bank......drove the truck fine for about 8months, then broke down the same way as the very first time but on a bridge this time...... This time around I was told it was the engine, got a second opinion, said person said water pump. I fixed the water pump. Now guess what??? Its actually the engine.... I am blown away by how many problems I have had with this ford explorer..... I thought I was making a great purchase going with a ford. This truck sat in the driveway for a year while in nursing school..... I am lost and at my wits end..... When I look for recalls all I am seeing is suspension issues or towing.... When I talk to mechanics they say these models are know for bad engines, thus is another reason why the 2011 ford explorer engines are more expensive..... I am looking for help. Has anyone else had these same issues. I owe 14000 still on this truck and how could it need a new engine already?
My 2011 ford explorer was in motion on a city street when the water pump immediately failed. This happened without warning. There were no check engine lights or warning signs. My temperature gauge shot up and my engine seized. The engine is unable to be turned on at this time.
"2011 ford explorer carbon monoxide poisoning concerns recall" accident occurred on may 14, 2019 at houston, texas I slept off while driving and ran into another vehicle who stopped at a stop light waiting for the green light to turn on. I was not able to stop at the stop light because I slept off because of carbon monoxide poisoning. I had no reason to experience such. I was also, constantly smelling fuel coming into my 2011 ford explorer. The car I ran into and mine were seriously damaged. The police came and wrote a report on the accident. On two different more occasions, same things happened to me, but luckily I did not run into any other car or damage my car. It was at this juncture that I started talking with friends and family members about my repeated sad experience driving my 2011 ford explorer and was informed by one of my family members that there was a nationwide recall on ford explorer because of carbon monoxide poisoning concerns. I directly verified and discovered it was true. I then wasted not time to call, mac haik ford motor company, houston, texas and complained about my experience driving my 2011 ford explorer and question why I was not on time, officially informed about the 2011 ford explorer carbon monoxide poisoning concerns recall. They apologized and asked me to bring in my vehicle to be fixed free of charges. I took my vehicle to mac haik, where the fixed only the recalls and not the over five thousand dollars body and internal damages my vehicle sustained. My question now is how can I get ford motor company to fix my damaged vehicle and the other vehicle I ran into because of the effects of carbon monoxide poisoning which I suffered while driving my 2011 ford explorer, free of charges? *tt *tr consumer stated car was repaired, free of charge. 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Tl* the contact owns a 2011 ford explorer. Every time the accelerator pedal was depressed, fumes entered the cabin of the vehicle. The vehicle was taken to summerville ford (9700 dorchester rd, summerville, nc 29485) for an evaluation and it was determined that it was performing according to specifications. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 135,000. *bf
Engine damage due to overheating. Regular and required oil changes are documented and implemented as scheduled. No other engine or vehicle malfunctions during the course of ownership, except regular oil changes and tire replacement. However, on may 15, 2019, vehicle sensor notified oil change needed. Five days later vehicle stalled at local motel due to decreased power, rocking motion of car and luckily we were able to slowly turn into local hotel to cut off engine and get to safety. After 2 hours of letting vehicle set and cool down, local mechanic, checked and said we had enough oil in vehicle and not sure what happened. Was able to drive vehicle home, with no sensors on dashboard alerting us to any further problems. Three days later, with no visible sensors flashing, car began to exhibit rocking motion not sputtering motion as I began to pull out in four-way intersection, and approaching traffic heading my way. Then suddenly, car regained power and was able to continue to proper lane as if nothing was wrong. After traveling another 1.6 miles, car just starting losing power, check engine, low oil pressure light, temperature light warning all appeared suddenly. I was able to drift in middle lane in front of dealership where vehicle was purchased. I immediatedly turned vehicle off and walked to dealership to get help in moving vehicle off the road. After 3days of waiting, duncah dealership in christiansburg, va, notifed us that head gasget was cracked and over 7,000 repair bill was needed to fix engine repair. As noted before no major problems has ever been repaired or replaced regarding this vehicle. During the two incidents regarding the vehhicle losing power, without no visible vehicle sensor notifications is of great concern to us regarding our safety in driving our vehicle. Thankfully, we weren't on a major highway.
Tl* the contact owns a 2011 ford explorer. While the contact's wife was driving 35-40 MPH, the engine began to shudder. The contact's wife drove into a parking lot and the engine shut off. An independent mechanic arrived at the scene and diagnosed that coolant leaked into the engine and the engine block or head was cracked. The contact called willow brook (7301 kingery hwy, willowbrook, il 60527, (630) 986-5000) and was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 120,000.
Tl* the contact owns a 2011 ford explorer. The contact stated that while driving at various speeds, an abnormal fume odor was inside the vehicle. The engine warning light illuminated. An independent mechanic diagnosed and recommended to repair the exhaust system. The vehicle had not been repaired. The manufacturer was made aware of the failure. A dealer was not contacted. The failure mileage was 110,000.
Tl* the contact owns a 2011 ford explorer. The contact stated that the vehicle decelerated independently while driving on the highway. Consumer stated vehicle stalled and could not turn the steering wheel. The contact lost control and swerved wildly, but managed to pull the vehicle over onto the shoulder. There were no warning indicators illuminated. The vehicle was towed to gene langley ford (3500 eastend dr, humboldt, tn 38343, (731) 784-9311) where it was diagnosed that a new motor needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure, but did not assist because the vehicle was out of warranty. The failure mileage was 130,575. *bf
Car turned off as I was slowing down for a traffic light. Panel read " no power to engine" or something to the effect. Was not able to take a photo of panel due to I was caught in traffic with cars behind me.
My 2011 ford explorer only has 104k miles. In october of 2018 the car repeatedly shut off while driving home from work with no indication that anything was wrong. The next day it happened again, when I got it to finally turn back on the check engine light came on. I took it in to be checked and was told the antifreeze has spilled into the engine and we would need to replace the entire engine! I bought this car brand new and have had numerous problems including the steering lock recall as well as needing the radiator replacement in the first 3 months of my purchase. Also, no indication prior to those incidents either! I currently have this car sitting in my driveway and no answers from ford. The cost to fix is over 6k! I noticed a recall being issued for this problem, however my model car is not included! This should include all ford vehicles.
Was driving the car and as soon as we pull in the parking lot the engine light came on and the car won't move. It was towed to ford mechanic and they said the water pump was fault which made the coolant to enter the engine hence messing up the engine and I needed to replace the engine. It cost me arms and legs to fix the engine. Ford need to recall water pump failure which is leading to costly fixing of the engine. The roof was also leaking and the water was dripping through back seat belt. Today I was pulling off the parking the power steering fault light came on , and it was hard to turn the steering . This car has a lot if prblems .
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