2011 Ford Explorer seat belts complaints

Filed May 13, 2015 · Airbags, Seat belts · 40,000 miles · AL

Vehicle SRS warning light illuminated and extinguished sporadically for several days before staying illuminated permanently. The diagnostic codes indicate failure of the supplemental restraint system. Troubleshooting, research, and diagnostics have revealed poor electrical connections at various connectors throughout the vehicle for the SRS system. Dealer service has indicated potential failure of the entire safety system to perform its function (pre-tensioners, airbag deployment, etc) if this light is illuminated.

Filed Jun 3, 2014 · Body, Seat belts · 50,000 miles · MS

Tl* the contact owns a 2011 ford explorer. The contact stated that water was leaking into the vehicle through the rear passenger seat belt area. The vehicle was taken to the dealer. The manufacturer was made aware of the failure. The failure mileage was 50,000 and the current mileage was 56,000.

Filed Mar 4, 2014 · Airbags, Seat belts · 54,000 miles · IL

A seat belt/air bag warning light has been coming on intermittently. I was told that the service dealers could only investigate this when the light was on. As it comes and goes, I have not been able to take the vehicle into the dealer for a couple of months. When I did, I was told that it was no longer in warranty and I would be charged about $450. The representative said if I did not get is corrected that the air bag would not work properly thereby exposing me to risk. It seems that a situation such as this should be covered by the manufacturer indefinitely or are they willing to take the chance that their customers will not be injured for an error on their part in manufacture. I had the defect repaired at my expense but would like to have an investigation opened and possible charges against ford motor company and possibly even their dealership network.

Filed Dec 5, 2011 · Airbags, Brakes · 6,059 miles · FL · crash · 1 injury

I pulled into my driveway at a slow rate of speed, as I was braking the car was not stopping, as I pressed on the brake pedal it collapsed all the way to the floor but the brakes did not engage, just before the car hit the garage door which was directly in front of me the right front brake engaged, fully, stopping the right front tire only, the car pulled to the right and instead of hitting the garage door it struck a concrete column to the immediate right of the garage door. The air bags did not deploy and the seat belts automatic locking retractor did not engage so I was thrown forward into the steering wheel. The vehicle was towed to the dealership it was purchased from. We contacted ford, filled out and returned the paperwork they requested, after almost four months of the vehicle sitting at the dealership waiting on ford they decided that the problem was not caused by a manufacturer's defect. I am not sure how they could come up with that assumption as the vehicle was not in drivable condition and according to the dealership ford never checked it. We have pictures showing the one skid mark from the right front tire and none from the other three tires.