Tl* the contact owns a 2011 ford explorer. The contact stated that while driving 60 MPH, the steering wheel seized without warning and the steering wheel became hard to turn. The power steering assist light illuminated after the failure occurred. The contact shut off the vehicle for several moments before proceeded to the dealer. The dealer performed a diagnostic and advised that the steering wheel electrical box was defective. The vehicle was not repaired. The VIN was not available. The manufacturer was made aware of the failure. The approximate failure and current mileage was 38,000.
2011 Ford Explorer steering complaints
Page 20 of 26: complaints 551 to 580 of 743, newest first, as owners wrote them.
I own a 2011 ford explorer with approximately 20k miles. "power assist fault warning" code has come on a handful of times for about a year. I never thought to look into it because it happened when I first started the truck and was not driving. After restarting the truck it would go away and wouldn't come back for a couple of months. Unfortunately its happening more and more often. Earlier this week I was making a left hand turn when it happened again, this time right as I was making a turn. I nearly went into a ditch. I immediately took it to the dealership who did not know the cause and can only replace the powersteering rack. I hope this fixes the problem but I just cannot trust that my wife and 6 month old son will be safe in this car anymore. Will be trading in this truck soon. Its a shame because I really like it.
I started my car and as I was backing out of my driveway 2 warnings came up: power steering assist failure and service advance trac. At which point I lost my power steering. I turned the car off and on again and the warnings went away. I drive to work fine but I leave for my lunch break and get the same warnings and no power steering. I turn off and on several times even going back in to work to let it sit a while. Try again later...same thing...no power steering. I'm stuck at work till my husband can come and get me. I've noticed that there have been numerous complaints on this same thing happening to other people and I wonder why ford has not recalled it yet. It really makes me mad that I may have to pay $1200-$1500 to get this fixed (will it even really be fixed?) for a car that is still so new.
Has happened multiple times, steering stops working and car has to be turned off and back on to correct problem. On a trip with family on curvy road to lake tahoe it happened and we almost collided with traffic. The other cars manuvered away from us we hit the embankment no damage or injuries but my wife will not drive the car now.
While driving down the highway, there was a notification on the info center that there was an issue with the power steering. At that point I lost power steering in the vehicle and then traction control. This issue has occurred 4 times in the last month and we have already taken it to the dealership and they were unable to find out what the issue was since it is not keeping records in the computer of these issues.
Tl* the contact owns a 2011 ford explorer. The contact stated while driving 65 MPH, the power steering failed on the vehicle. The contact stated he had to manually steer the vehicle. The vehicle was taken to the dealer for repair and the component was reset. The manufacturer was not made aware of the failure. The VIN was unavailable. The failure mileage was about 38,000.
Why have there been no recalls on the loss of power steering??? I'm reading all of the same complaints from other 2011 ford explorer owners and am shocked!!!!!
In the past few months I have had a problem with the steering electric power assist system. The first two happened while parking, the third happen while driving on a local street and the fourth happened on 8/3/13 on i95 on my way to my son philip's 4th birthday party. I was in the left lane when the error message on my dash came up I have been driving for approx 15 minutes on i95 north going at 60 MPH. I was in the left lane my steering locked up I was unable to turn, I was so scared I managed to move to right lane with help from my husband where we pulled over. We turned the car off and waited few minutes then turned it on, the message power steering assist failure came up, I pressed ok then the steering went back to normal. On 8/5/13 I brought my explorer to smith carnins in yonkers to get looked at and as of 8/9/13 they have not returned my vehicle and state that they can reproduce the error and that the computer shows no error codes. I find this to be very upsetting. I have two boys who I drive in my vehicle everyday. I fear for the safety of them and myself. What do I do? Please help us.
I got a power steering assist failure light, and a terrain management fault light. I had extremely limited steering ability. I drove straight to the dealership and left the car running so they could not say they were unable to duplicate the problem. I was very close to a crash and had difficulty getting out of the high speed lane to pull over.
While driving home from work in pittsburgh, pa I experienced a failure in my 2011 ford explorer's power steering. Apparently, the newly designed power system shut down causing a manual override for manual steering 'only'. Again, very difficult to steer at a high rate of speed. I am a pa state trooper and drive as a profession. I personally struggled to keep my vehicle on the roadway and was very fortunate to safely bringmy vehicle to a stop. I cannot stress how unsafe and dangerous this defect and/or problem is. I am calling. My ford dealership tomorrow for suggestions. Again, I have investigated numerous crashes and fatalities in my career and expect this problem to be reviewed at the highest level for safety.
Tl* the contact owns a 2011 ford explorer. The contact stated that while driving 70 MPH, the power steering and traction control warning lamps illuminated as both components failed. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 58,000.
This happened to us 2 times in 2 weeks. Power steering failure light came on along with the auto trac light. At this point we lost power steering. We were on the highway and we were close to a walmart so we stopped and let the car sit and we went into walmart .when we came out the light was off and the power steering was fine. Monday I was backing out of my garage and the lights went on again and no power steering. I was able to pull the car back into the garage and there it sits. I cant drive it as it is to hard for me to turn the wheel. We are taking it into the dealer friday and I called them and they have no recalls for the car and said they cant find the information I found about the power steering that was reported in 2012. I am just glad my husband was driving the first time. We have tried the car since monday and still no power steering.
I was traveling at 40 MPH on a busy city street when all of the sudden I heard a warning bing sound and saw the power steering fault and all terrain management failure warnings on my instrument panel. Lost total ability to steer the vehicle and had to put on emergency lights, stop on side of the road, turn the vehicle off and on (hoping that it would reset and resolve the issue) and doing this cleared the warnings and I was able to steer again. However, two days later the problem happened again after starting the vehicle in a parking lot and before starting to back out of the parking space. Once again turning the vehicle off and on again reset the warning and regained steering ability again.
Power steering assist fault has happened 5 times in the last month and this is the second time I have had it at the dealer.
Please reference previous complaint confirmation number 10475098, september 11, 2012. The problem is a complete loss of power steering assist that occurs instantaneously, without warning. This problem was supposedly repaired by my ford dealer last fall (september, 2012) by reprogramming a control unit. The problem has now been recurring again, almost weekly (three times in four weeks). I feel this is a very serious safety issue. During the most recent incident, my wife was driving by herself. She does not have the strength to drive this car without power steering assist. Luckily she was traveling in a straight line and could bring the car to a stop. If she had been turning a corner or rounding a curve, she would have gone off the road. I have seen on the internet that other drivers have had the same problem. I will take the car back to the dealer, but ford needs to own up to this problem and figure out a permanent fix.
Travelling on the freeway at 78 MPH, an alarm sounded, followed by a message that said "power steering assist fault (or failure, I don't remember exactly which term was used)", at the same time, I suddenly had no power steering. The warning also stated "service advance trac" and an icon showing a car with skid marks behind it, displayed on the dash. Had my wife, or one of my children been driving when this occured, I'm certain there would have been a serious accident. I was able to manuever off the freeway and turn into a parking lot. I had a car without power steering when I was very young, and I don't recall it being this difficult to use. I turned the car off, and googled the issue, to find I'm not the first to have this happen. After reading that it resets, I re-started my car and the power steering was back. It took a few seconds for the "service advance trac" message to clear, but it did as well. I was able to drive the car afterward, for approximately 40 miles, without further incident. This was on a friday afternoon, too late to get to a dealer. I will take it in on monday morning, first thing.
After filling up with gas, I started and went about 6 feet and the codes of power steering assist along with a couple others came up. I tried restarted the explorer and it did the same thing. I then let it sit for 5 minutes and restarted it again. The same thing occurred. I have now brought it in and after looking into it. Many people have had the same issue. I had my 1 year old son in the car and to be honest. This is a safety issue that should be taken care of by the manufacturer. If I were in the middle of an on or off ramp in a turn. What would happen?
My wife and I had just traded our car in for a 2011 ford explorer. She was on her way home and the power steering locked up on her with a warning message on the dash. She was barely able to control the vehicle from crashing into the other cars around her. She turned off the vehicle and restarted it and everything returned to normal. We called the dealer who promptly had the vehicle towed to the nearest dealership. They replaced the steering column and everything seems fine now. When looking up this problem online we found that this was not the first time this happened as ford had said over the phone to me. I pointed out that the federal safety agency had an action # pe12017 filed and this was obviously not the first time this had happened. They basically called me a liar. Ford needs to do a recall on this issue before someone or god forbid a family gets killed due to this issue. My wife and stepdaughter are ok only due to the quick thinking of my wife. Ford needs to step up and correct this issue asap and stand behind their product, not cover up this huge problem.
The power steering goes out and then a warning appears stating a malfunction with the all terrain stability control. Not only does the power steering stops working, but it feels like the vehicle is going to turn over for a couple of seconds. This has occurred three times; our ford dealership has made two attempts to repair the problem with a third attempt scheduled next week. The last event was day before yesterday while I was driving on I-26 at 70mph (speed limit) and nearly caused me to have an accident. The dealership states that they just don't know what the problem is and told me they are speaking with ford about the problem. I feel that this is a very dangerous problem and I don't think ford knows how to fix it. Thank you.
2011 explorer was parked, engine running. Attempted to back up and unable to steer vehicle. Power assist failure and power steering fail lights came on. I turned vehicle off, waiting a few minutes, turned vehicle back on, no further warning lights came on. Was able to drive normally. I did not report this incident to ford. About a month later I was slowing down at an intersection and the same warning lights came on. I was able to pull over to the side with much difficulty in steering. I called my local ford dealer, they suggested I call road side assistance. I informed them this happened to me a few weeks ago and I was able to drive after turning off the car and restarting. I did just that and once again was able to drive my vehicle. I brought my vehicle to local ford dealer. Two days later I received a phone call from dealer saying they were not able to reproduce the problem and I could pick up the vehicle. I informed them something was terribly wrong and they needed to do more investigating on this problem before I would pick up my vehicle. Service tech said she would let the service manager know. Please help. Thank you.
Upon backing down driveway, vehicle steering locked up and would not turn. I stopped and turned off the ignition. Then restarted the vehicle. Power steering returned. Left driveway and proceeded to next intersection where steering failed again and locked up. This repeated once again before my husband had to drive vehicle without power steering to the dealership.
As I was driving my ford explorer one morning on a secondary road probably around 40-50mph, all of the sudden the following warnings were displayed on the dash board: "power steering assist fault" and "service advance track". These warnings made the steering wheel get extremely heavy and difficult to maneuver. I managed to pull over on the side of the road, and turned off the car for a minute. When I started it again, the warnings had disappeared and everything worked fine. The same incident has happened 3 more times within 5 months after the first incident. All of them had happened at different speeds and various traffic conditions. I believe this is a serious failure that should be corrected in order to prevent accidents or fatalities.
Tl* the contact owns a 2011 ford explorer. The contact stated that while making a right turn at 15 MPH, the power steering system malfunctioned and the traction control light illuminated. The contact also stated that the power steering system malfunctioned while in reverse. The contact mentioned that both failures occurred while the air conditioner was in use. The contact took the vehicle to the dealer who did not give details of the failure. The failure mileage was 41,000.
Driving down the road and a warning flashed about power steering. I had about 3 seconds to get the car to the side of the road to avoid getting killed. Ford knows about this already and is doing nothing? Are you kidding me???
This is the second time this issue has occurred. The first time I was able to restart the vehicle and it corrected itself. Currently I cannot physically steer the vehicle and will have to have it towed. We were in the mountains last weekend so this is a very serious issue. I happen to be a male with the capability and capacity to handle extreme situations and I doubt that I could avoid an accident if this were to happen while driving. I was searching for fixes and saw that a few cases had been reported. Make this a priority as the electronics in this vehicle are severely flawed and someone will get killed soon.
I was making a left turn at approximately 20mph when my power steering went out. Luckily there was no car to my right and I was able to muscle the car to the right side of the road and onto a side street. The dash board was flashing power steering assist fault, then service advance trac. I turned off the car and restarted it and the message cleared. I went straight to the dealership and showed them the pictures, the dealer did a epas diagnosis, it said code c200d:49, and an interactive diagnosis pinpoint test, it said internal electrical failure, they replaced the epas rack and pinion. I received my car back today and it appears and feels like it's turning fine.
Coming to a stop at a stop sign, warning messages appeared - power steering assist failure and advance trac control fault. The vehicle lost all power steering assist. With much effort (extremely hard to steer!), I pulled the vehicle to a parking space to diagnose the problem. The advance trac warning message stayed on. The traction control light and the traction control 'off" light also stayed illuminated. I turned the explorer off. When I restarted, the power steering returned and after a few seconds the advance trac warning message went off. Took vehicle to ford dealer (alan vigil ford) the next morning. They told me I needed a new steering rack. Parts will not be in for several days. They told me I could drive the vehicle until the parts arrive. I'll bring it back to them then.
Tl* the contact owns a 2011 ford explorer. The contact stated that the power steering intermittently failed. The contact also mentioned that the service advance track and power steering assist fault lights illuminated. The vehicle was taken to the dealer where it was found that there was a gear in steering column needed to be replaced. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 44,000.
While driving the vehicle the power steering quite, was able to get vehicle off the road but was very hard to steer. Now ford want $2119.00, to repair a manufactured part that is not covered under the vehicles warranty. The vehicle is owned by the disabled veterans of america and used to transport veterans in operated by the randolph county veteran's office winchester, in. I have taken care that this vehicle is serviced on time and this is a blow to the transportation needs of the veterans of randolph county.
While entering a roadway our explorer suddenly lost power steering at this time the vehicle showed a power steering assist fault also a service advance trac code followed by a loss of terrain management notice also at this time the turn signals would not operate. Had vehicle towed to our dealership . They returned the vehicle to me after reprogramming ABS module per tsb12-08-09. The same thing happened again sunday july14 called dealership they will call me back with their findings.
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