The electric steering went out on my way home on a very curvy road. The rack and pinion apparently has failed. Please recall this part to get it fixed before someone gets hurt.
2014 Ford Explorer steering complaints
Page 3 of 18: complaints 41 to 70 of 500, newest first, as owners wrote them.
Lane keeping system malfunction. Steering assist malfunction. I have no power steering and it’s hard to control vehicle. Ford diagnosed that I need a new steering rack and sensor.
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 40 MPH, the vehicle lost power steering functionality, causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the local mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 60,346.
The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 20 MPH and making a left turn, the vehicle suddenly lost power steering functionality. The traction control and the electronic stability control warning light were illuminated. The vehicle was towed to an independent mechanic, where the contact was informed that the failure might be related to the power steering control module(PSCM); however, the vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 170,000.
My vehicle has been experiencing the "death wobble". I've done research online and I've seen other people complain about the issue as well as videos. Whenever I drive my vehicle, I hear noises coming from the front end such as scraping and my steering wheel wobbles and it's excessive while on the freeway. I've gotten the wheel bearings replaced, tires rotated, replaced front passenger tire, breaks and rotors replaced. My axel and car were lifted in the air with no damages.
The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH and attempting to make a left turn, the power steering failed without warning. The contact depressed the brake pedal and turned the vehicle off. After waiting for a while, the contact restarted the vehicle and continued driving at slower speeds. The contact noticed that when the steering wheel was turned to the left or the right, the steering wheel seized and jerked the steering wheel and the vehicle moved in the direction as intended. The vehicle was taken to a body shop where the vehicle was inspected, and the contact was made aware that the vehicle had an electric power steering assist, not a hydraulic power steering fluid system. The contact was referred to the dealer for assistance. The dealer was contacted, and an appointment was scheduled; however, the vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was 149,000.
The contact owns a 2014 Ford Explorer. The contact stated while driving at approximately 35 MPH, the vehicle made an abnormal sound and lost power steering functionality. No warning light was illuminated. The contact research and was made aware of the federal safety agency Campaign Number: 14V286000 (Steering); however, the VIN was not included. The vehicle was not drivable and was towed to an independent mechanic to be diagnostic tested. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
The whole power steering system has failed as it was being driven in a parking lot. It was at low speeds so no crash involved but was almost impossible to control or turn steering wheel. It said "power steering system needs serviced" but had been working fine when I parked it just a little while before.
My steering system needs to be replaced. While driving, my steering became very hard to control. My vehicle sways and I wrecked bc of it. Ford said it’s the steering gear that needs to be replaced for $2600. My driver and lane keeping assist lights came on when this started happening. My car needs a new sensor because of the wreck as well. This has prevented me from attending to everyday activities such as work. I have lost so much money and will probably lose everything I have like my home because of this. Ford needs to fix this now!
I was making a u turn and the power steering all but gave out on me. And a message came up on the dash saying “ steering assist fault service required. Luckily I was going at a very slow speed and was close to home. This could be a major problem if on a freeway
The steering wheel failed out of nowhere and is now making a hub bearing grind sound the vehicle tells me “power steering assist fault”.
While driving the Ford Explorer the Electronic steering fails and can cause a crash.
Steering noise. Steering will randomly lock up or extremely difficult to gain control. My car is a 2014 Ford Explorer bought new. 2011-13 & 2015-16 have recalls for steering issues realted to same symptoms and safety risk. Ford will not recall or procide cistomer care for this known safety risk for 2014 models.
The contact owns a 2014 Ford Explorer. The contact stated that the vehicle had lost power steering functionality with a message to “Drive Safely” displayed. The contact stated that while driving at approximately 65 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The contact pulled over to the side of the road and inspected the vehicle but was unable to find the cause for the failure. The contact was able to drive the vehicle to the destination where the vehicle stalled. The vehicle was towed to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not under recall. The manufacturer opened a case for the failure. The manufacturer had referred the contact to the federal safety agency Hotline to file a complaint. The failure mileage was 180,000. The VIN was unavailable.
The contact owns a 2014 Ford Explorer. The contact stated while driving 10 MPH, the steering wheel seized with the message “Steering Loss – Stop Safely” displayed. The contact was unable to turn the steering wheel. The contact stopped, turned off and restarted the vehicle; however, the steering wheel remained seized. The vehicle was towed to the contact's lot. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure, and informed the contact that there was no recall on the VIN related to the failure. The approximate failure mileage was 168,000.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at 40 MPH, the vehicle jerked abnormally, and the advancetrac, traction control, steering assist, and several other unknown warning lights illuminated. The contact stated that an unknown message was displayed. The vehicle was towed to the dealer, where it was determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 90,000.
The contact owns a 2014 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the electric power steering stopped functioning as intended. The traction control warning light was illuminated. The contact stated that the steering seized, and the vehicle was difficult to steer. In addition, the contact stated that the vehicle was jerking. The contact stated that the failure occurred while his minor children were seated in the rear seat of the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed power steering module. The contact was informed that the steering assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under recall. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 84,700.
Have electric power steering and have had it fixed plus had the rod and piston fixed. Still having issues after less than a year with steering becoming stiff. Been told twice now the problem has been fixed with paying thousands for issue after issue and the steering still having issues.
The contact owned a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering rack failed to function as intended. The contact stated that the steering wheel was independently pulling to the left or the right. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was repaired. The contact was informed of an unknown recall however, the VIN was not included in the recall. The contact stated that the vehicle was involved in a crash that was not the owner’s fault, and the crash was not due to the failure. The vehicle was deemed a total loss. The manufacturer was made aware of the failure and two cases were filed. The failure mileage was unknown.
Power Steering (Steering Assist) failure appeared during driving, steering suddenly was very hard and required a lot of force. After restarting the car, it initially worked, then failed again. Upon further restarts the Steering Assist warning appeared right at starting the car, power steering was not working, just made it to the shop to get it repaired. This is exeactly the same problem as in the 2011-2013 Ford Explorer (the federal safety agency 14V286000, Ford Recall 14S06). Ford needs to expand the recall to the 2014 model.
Steering fault warning message came up service now and stability control lights engaged both on and off, I lost control of my steering and it completely tightened up as I was driving. I was driving 60 miles per hour when this happened. Depending on the severity of the failure, I was completely at risk with colliding with anything on the road. I brought it straight to the dealership where it has been sitting for a week since they are not able to drive it into the garage because the steering is locked up and the wheel will not move even though it will start and engage in drive. They need to actually tow it into the garage to complete diagnostics, I expect from other reports this is an expensive fix, but the risk to my life and others on the road is worth reporting. Ford needs to include this steering fault on the 2014 explorers in a recall. There were no issues with the steering prior to this happening. Ford knows about this issue, how many complaints and near misses is it going to take to fix this problem?
The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the electronic power steering gear. The contact was informed that the electronic power steering column needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 60,000.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed with his 12-year-old child in the vehicle, the steering wheel tightened up, and the vehicle drove straight and crashed into a sand barrier. The air bags deployed. The driver sustained injuries to his chest, head, and shoulder. There was no injury stated for the 12-year-old child who was also in the vehicle during the crash. Medical attention was provided to the driver. A Police report was filed but was not provided to the contact. The vehicle was towed to the Police Precinct. There were no warning lights illuminated. The contact stated that prior to the crash, the vehicle was parked and rolled back and struck another vehicle. The vehicle was repaired. The contact stated that the failure was related to the federal safety agency Campaign Number: 21V537000 (Suspension). The contact called an unknown local dealer, but the vehicle was not diagnosed or repaired after the crash. The contact stated that the vehicle was totaled; however, the Insurance Provider had not yet rendered a decision on the vehicle. The manufacturer was not yet contacted. The failure mileage was approximately 100,000.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 55 MPH the steering wheel seized. The vehicle was steered to the side of the road and restarted; however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The failure mileage was 125,000.
Lost of power steering while driving and ABS not engaging only flashing lights when getting close to object in front of you at higher speeds. Car inspection at oil change shows seized u joint for steering shaft
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 50 MPH, the "Service Power Steering" warning light illuminated. The contact attempted to make a steering adjustment to stay in the lane and became aware that the steering wheel had seized. The contact was unable to turn the steering wheel to the left or to the right. The contact stopped and turned off and restarted the vehicle however, the power steering functionality had not returned. The contact had the vehicle towed back to the residence. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 14V286000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 120,000.
My steering is making a scretching noise when I try to turn it either way. With it being hard to turn I'm afraid for my safety with driving it and I dont have another vehicle to drive. Yes, I have a quote from a repair shop that my steering rack is going out I didn't notice a warning light as of yet.- this happened about a week ago I have found several complaints about the 2014 Ford Explorer Steering issues so I feel for safety purposes that this should have a recall.
The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 35 MPH and turning the steering wheel to remain in the lane, the felt that the steering wheel had seized, and the contact was unable to turn in either direction. The contact stated that there was no warning light illuminated. The contact stopped the vehicle and had the vehicle towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the rack and pinion and steering gears needed to be replaced. The mechanic informed the contact that the steering gear teeth were fractured. The mechanic related the failure to the federal safety agency Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
While driving on the highway, it was noted that the steering had started to feel a bit different, sluggish. We were able to pull off the highway, where complete loss of electrical assist on the power steering occurred. Warnings for loss of steering, traction control, and the 4WD system were displayed. Checked all fuses for the electric assist system, no problems noted. Being less than 15mi from home, I struggled to maintain the vehicle in the lane, but made it home. A call to my local Ford Service Center, and they tell me that there is no recall. Had this failure occurred at highway speeds it would have been catastrophic.
The contact owns a 2014 Ford Explorer. The contact stated while driving at slow speeds, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 14V286000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 102,000.
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