Tl* the contact owns a 2015 ford explorer. While driving at unknown speeds with the low and high beam headlights activated, the lights failed to illuminate properly. There was an abnormal line through the passenger side headlight. The contact called a local dealer (coconut point ford, 22400 s tamianmi trl, estero, fl 33928) and was informed that the headlights were not aligned. The vehicle was repaired, but the failure recurred. The manufacturer was notified and opened case number: cas13705636. The contact was referred back to the dealer. The failure mileage was 42,000. *tt consumter stated the headlights do not illuminate the right or left sides of the road. Updated 9/18/18
2015 Ford Explorer lights complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
I started with headaches ,and always nassau, always. Tired ,when I push on the accelerator I smelled fumes coming out of my A/C ..I was driving wide awake on 95 north ,processing to go home .I was in orangeburg s.c.I had been talking through my radio connected bluetooth, I had a little over a hour to go .a deer .my airbags on the driver side deployed but not the passengers .and they did not stay up to long ,a godly smell was coming from my car,.everything looked hazy ,I got out of my car ,called 911 ,I did not go to hospitol til next day ,all I did was sleep waiting in the waiting room to be seen.I had x rays all kinds of tests done .I was hurting pretty bad .I still get headaches til this day .my lungs hurt too .I'm sure I have been positioned by carbon monoxide..everytime I drive my car ,I would get a headache nassau and very very sleepy tired .my memory was not good then eiether ,I still forget things til this day ..
Headlights are suppose to be sealed units but when I'm driving in the rain the water gets in. Ford denied warranty replacement of them calling it condensation and that is normal. The water stays in for a day or two but when driving at night it obscures my vision from the light being defused. This is a known problem by ford and they don't seem to want to own up to it. I sent pictures to them but have since deleted them I will take more the next time it rains when I'm traveling.
My car has projection headlights. On a dark road, it appears as though there is a black curtain over the top half of my windshield. Road visibility is limited by this, this would be the cut off line where below the line there is light and above it is total darkness. On back roads where there are no street lights, this is a horrible blind spot that is worsened by going down hills and around curves. Going down a slope causes the projection to be shortened to immediately in front of the vehicle. If there were pedestrians or animals beyond this area, they would be invisible. Driving over bumps in the road make the cut off line bounce around, quickly becoming annoying as well as dangerous. Anything above this cut off line is invisible, such as road signs. On a perfectly straight and level road the lights are bearable.
We have had continual failures with our 2015 and 2016 ford explorers with the police package. The body control modules, wiring harnesses, restraint control modules that are either preventing new units being placed into service or fail once they have been placed into service. We currently have two of these units that we purchased off of our state contract in washington state that are still at the dealer. We purchased and received these units in november of 2015. I have provided the VIN numbers to these two units that are effected along with the rest of the VIN numbers for all 5 units we have purchased within the last year and a half. Please let us know what else you would require to possibly assist us in our current situation. Besides the VIN number first attached to this form, here are the other four numbers. [xxx], [xxx], [xxx], [xxx]. Thanks so very much for any assistance you may be able to provide. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
This is just a formal complaint to hopefully avoid accidents: headlights on most new vehicles are dangerous. They do not project, if you face a garage, there is a distinct line where above this line there is no extra light and below the line is where the headlights shine. When going up and down hills you can see about 3 feet in front of you and no further. It is just as dangerous around curves. You can't read street signs and it would be hard to see deere standing on the side of the road. I had my headlights adjusted up by the dealership and everyone flashed their brights at me so I had to have them turned back down. Miy husband has a new hyundai, everyone is flashing their brights at him and they are not on. My daughter-in-law who has a chevy said the same thing and she drives with her brights on as much as she possibly can since the low beam is so horrible. Take a test drive in the country on hills and curves at night you'll see just how dangerous these light truly are
The exterior lights don't work that great it looks like some painted a black line in the windshield and we can't see above that line. Very dangerous. I am very disappointed in the lights. I had an edge before and we could see so much better.
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