2016 police utility: was driving the vehicle down the highway while transporting a prisoner. Vehicle immediately lost power. Vehicle wouldn't accelerate. Vehicle had steering and brake only. Vehicle motor began to shake and misfire. Vehicle towed to ford dealership.
2016 Ford Explorer fuel system complaints
Page 5 of 5: complaints 101 to 112 of 112, newest first, as owners wrote them.
I was driving home at 10:00 am after visiting a doctor's office on a busy highway at 57 MPH when all of a sudden the car gas peddle is not working. The car is in complete shut down mode. I rolled through an intersection to get to safe place out of traffic. The car dash board showed a wrench and engine light and on the dashboard a message stated "see manual". The car had completely shut down. Scared to death at what just happened, I called ford warranty number for a tow truck and waited for 2 1/2 hours till finally the tow truck showed up. When I got to the dealership where I purchased the car, I was seriously devastated. Two managers told me they didn't know what was wrong with the car, but they would work to find out. They knew what the problem was and how serious this situation was and never told me at the time. I searched the internet and found that the problem is the throttle body. It has been happening a quite a few of ford's cars. I still can't believe the very serious situation I had been in. I searched to see if there were any recalls for my vehicle and there wasn't any. This needs to stop and ford needs to recall all these vehicles before somebody gets killed. I do not care to own this vehicle any longer or any other ford vehicle for that matter.. Whose to say this problem doesn't exist in any other models. I was called yesterday but justin in service and was told that it is the throttle body and it was going to take along time to get the part and that he would stay in touch to let me know anything. He stated that sam gallaway ford would pay for the 1st 9 days of my rental and then my insurance would have to pay the rest.
Tl* the contact owns a 2016 ford explorer. The contact stated the there was a fuel odor being released into the vehicle. When the accelerator pedal was depressed, the odor was present and the check engine warning indicator illuminated. The vehicle was taken to the dealer, but no remedy was provided. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 4,000. The VIN was not provided.
On 06/24/2016 I was driving my family north on i95 the belt way / maryland 5 lanes of travel in heavy traffic. Without warning our 2016 ford explorer completely lost power and a wrench indicator light came on the display. This was in the approach of the ft.mc henery tunnel we had no place to go with a tractor trailer almost striking us,my family was terrified . The vehicle did start again 3 minutes later with normal rpms we attempted to drive on with this happening 4 more times causing us to go to the shoulder. I am a police officer and a traffic investigator I am in fear because this is a well known problem and we were not contacted by ford about this problem my families safety and the publics is at an extreme risk, this must be addressed before a tragedy happens. I have since called my dealer lester glenn ford in n.j. And they will check the vehicle however if the public is not made aware of this lives may be lost that could have been saved .
4 months after purchasing a new explorer, it began to lurch while waiting at red lights. That same week, while driving on the dallas north tollway (70 MPH), the dashboard lit up and the car began to decelerate (gas pedal did not work). After dodging cars, I made it over 3 lanes with the hazard lights on and proceeded to the exit ramp. I was able to slowly pull off the ramp across 3 lanes (rolling) to a parking lot. The explorer had to be towed (flatbed) to the dealership.
I was driving in the left lane of an interstate highway at ~65 MPH when my vehicle decelerated down to 15 MPH. The vehicle was still running but it was essentially 'dead' in that nothing happened when you step on the gas pedal. I was losing speed by the second and could not make it over to the right lane due to heavy traffic, so I was lucky and found a small left should to pull over on. If there was no left shoulder, I don't know what the outcome would have been. After being towed to the local ford dealer/service shop, it was determined to be an electronic throttle body(etb) which failed. Ford replaced the etb, but stated the replacement etb was the same as the one which failed. There was no reassurance that the problematic etb was being replaced with a more durable solution. The ford service shop mentioned that this has been a major issue in 2015 & 2016 ford explorers, but there is no official recall. After doing some research on my own, I was disturbed to find that there have been many recent etb failures on ford explorers. Considering this issue relates directly to the ability of the driver to accelerate, it is a major safety hazard. If the driver loses the ability to move off the road, there many accidents waiting to happen.
Hi I need help we are having issue with our 2016 ford explorer sport we only have it for 3 months 2k mileage, we noticed the hood vibrate at 65mph or over on freeway, I brought it to my nearest ford dealer, "ford serramonte" on 05/16/16 the service manager name henry said they are aware of it but couldn't do anything & they are waiting for ford to find the solution to fix it, but they didn't even check the hood. I contacted ford customer care team on 05/18/16 & they open a case, case number: cas-9514452-p1y5c2 tara melvin costumer care manger handling the case. We are prostrated because it's brand new car & already has a lot of problems, it was distractive driving the vehicle so I'm scared specially I'm always with my 1yr & 4yrs old son, they just told me to wait & it's been more than a month now & still haven't fix the problem. We bought this SUV thinking it's a reliable & safety car for our family but there's to much issues, -battery died, I called the roadside assistance, the dealer said it might be the back up camera that consuming the power from the battery when the vehicle is not running, now the camera is backorder according to the dealer. We're scared it will happen again if we're on a trip. -low fuel economy, I'm only getting 12.6 avg mpg. Epa combined 18mpg, 16 city & 22 highway I been doing a research regarding about the hood vibration problem & finding this problem is been going around since 2013 & there's a lot of vehicle owner that have the same problem, my wife brother in-law has the same problem vibrating hood 2016 ford explorer limited. I attached some of the link regarding the same issue. Link forum: http://www.explorerforum.com/forums/index.php?threads/my-explorer-hood-vibrates-and-humming-noises.385592/ http://www.explorerforum.com/forums/index.php?threads/engine-noise-hood-vibrates.444789/#post-3532126 thanks!
The vehicle went into limp mode RPM and speed where reduced to 1000 RPM (max) and 5-10 MPH while responding to a police matter as the vehicle is the police model and purchased as a police car. Upon research, the electric throttle body has been a problem for a number of years and has not been addressed. This is a police vehicle and not reliable at all. The vehicle has 3960 miles on it and dept is being told it will be 2-3 months before back in service. Research done on inter net finds this has been an on going issue with ford for a number of years and being over looked by the regulating agencies.
I was traveling in the number one lane at 65mph in holiday traffic and I suddenly lost all throttle response. Rpm dropped to 1,500 and speed dropped to 10mph this almost caused a rear ender since no brake lights came on. This is a life and death issue!
Driving on freeway at 65mph. Car stalled leaving no power to steering and brakes. Was able to restart and drive at drastically reduced speed. Engine RPM drops at idle at any stop on when car idling with transmission in park. Diagnosed as defective throttle body.
Faulty throttle bottle. While cruising slightly under highway speeds the vehicle entered "limp mode" which prevents the maintaining of speeds creating a safety hazard. New throttle bodies are on "indefinite" back order which in my opinion correlates with a systemic, ongoing issue.
Tl* the contact owns a 2016 ford explorer. The contact stated that when accelerating the vehicle at various speeds, there was an exhaust odor being released into the cabin of the vehicle. The contact took the vehicle to the dealer on three occasions. The vehicle was repaired the first and second occasions but the repairs were unknown and the failure recurred. The manufacturer was informed of the failure. The failure mileage was 953.
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