While moving the steering wheel there is a weird clunk/pop noise and feels a bit loose. So this is concerning 66,000 miles on my vehicle. Also the front suspension is very rough and I have taken very good care. Dealership was not sure what it was but stated it was safe
2016 Ford Explorer suspension complaints
Page 3 of 4: complaints 41 to 70 of 73, newest first, as owners wrote them.
Two separate failure within a four day time span. Company sold me the vehixal said it was a tie rod and fixed the right passenger rear wheel. The vehical was real eased to me today with the understanding that the rear suspension was fully repaired. I had a high speed accident after the left rear tir rod broke at a speed of 80 MPH. Due to the suspension breakage, the car went off the interstate at high speed. The rear end suspension had complete failure and the auto dealership released the vehicle to me with the full with assurance the issue was fixed. This was a very serious incident with a potential deadly outcome.
I had the rear toe links replaced due to a safety recall december 2, 2019. On 09/27/20, I was returning home after dropping my kids off traveling 70 MPH on a highway, when the recal part I had replaced less than a year ago break. This caused me to lose control and have an accident. I notified ford of this 09/28/20 and I was informed that the recal was completed, nothing they could do. I informed them the part broke at the weld which is a defective part. Again, I was told ot their problem. This has caused my vehicle to to be towed , damage to the rear bumper and myself buying a new part out of pocket to get vehicle on road again to go to work. This is also any other problems that it may have caused due to stress on vehicle, like other toe link, tires, brakes, other suspension parts. Enclosed is part and part number that was the recal part replaced by a ford dealership and damage to vehicle. I was lucky I did not hit the other vehicles around me, hit head on with center divider or guardrail, roll the vehicle or have serious injury.
Noticed problem with steering. When I changed lanes the vehicle continued in that direction until I corrected it. This happened several times while driving home from work so I went straight to matt bowers ford in metairie. I was told the steering gear needed to be replaced, the module reprogrammed and an alignment. I've seen quite a few recalls concerning this but was not told that my vheicle VIN was not affected. I now see many people are complaining of the same problems. This should be looked at carefully before someone gets hurt.
Broken toe link. Ford refusing to recognize it as a failure under ford recall 19s17. They say it was repaired under ford recall 17s11. Rear driver side toe link broke 7/25/20 when going over a railroad grade crossing. Oem replacement part purchased from ford dealer broke 8/24/20 turning gently to the left. Attached picture is the original link that broke 7/25/20. Replacement part bought through ford dealer broke in approximately the same area.
I was driving on the highway 65 in ham lake, mn several weeks ago when I suddenly lost control of the steering. The vehicle lunged to the left towards the ditch. I was able to fishtail it back onto the road, almost rolled the vehicle and barely kept it under control. I got over to the right shoulder and call the anoka county sheriff for assistance. A deputy assisted but I don't believe a formal police report was filed. This was sunday july 19th. We were able to get to local mechanic who looked at it the follow day and determined that the toe control link had broken. They repaired it with a new part from the local ford dealership and the vehicle seemed fine. Last night the new part that they installed broke as well. I looked online and see that there is a recall for this exact part, the toe control link on 2011-2017 ford explorers. I checked the VIN on the ntsb website but it indicates that our car is not included in the recall. We had brought the car into metropolitan ford in eden prairie earlier in the year for other recall issues. Had the recall been comprehensive, this would have been caught and fixed. At 65 MPH, my daughter and I should have both been killed in the original incident. It had been several weeks since the (near) accident and we are still shaken up by it. Fortunately, last night's incident was at much slower speed. I am fearful that there are other families whose lives in danger as well. I have a photo that I took of the current (second) break that occurred that is attached.
This car has extremely bad sway in the rear end, it cannot be driven over 40 MPH or you will lose total control of the vehicle
49000 miles, electronic steering is starting to go out. When driving moderate speeds car makes loud audible noises especially when turning the wheel. Rack and pinion will need to be replaced. Ford told me it was 100% safe to drive. Took to independent mechanic who said the exact opposite and should be replaced before it goes out heaven forbid at high speeds.family of 4 young kids, this is supposed to be a safe, family car. Ford is putting a lot of families at risk not recalling this. This car only has 49k miles. They are losing lots of return customers by not handling a safety issue properly. I hope no deaths have to happen to bring more severity to this pressing issue. If you hear a click when steering, get the car inspected asap! Clicking occurs when stationary and is more intense when driving. It could go out at any moment.
Tl* the contact owns a 2016 ford explorer. The contact stated that at start-up or while driving and attempting to turn in either direction, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to bozard ford lincoln (540 outlet mall blvd, st. Augustine, fl 32084, (904) 824-1641) to be diagnosed. The strut tower and steering gear needed to replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted however, no further assistance was provided. The failure mileage 78,105.
I started hearing a knocking in the front end and the steering was very loose, when I turned right at first and on occasion to the left mechanic said if I had gone much further it would have broken all the way and I would have lost all control of the SUV.
The rack & pinion steering broke and ford is refusing to include it in the recall they have on this exact problem.
The recalled toe link on the rear suspension broke 3 months after it was replaced and cause a crash while diving down the highway, slowing for a speed zone for a town. Involving body damage. And the vehicle was repaired and 1 week after getting it back from the dealer the link broke for a second time, while on a curve with cruise control on road conditions were dry both times.we have owned the vehicle for 6 weeks total and have only been able to drive for 2 of them.
My car was completely totaled in an accident on 10/21/19. I received very serious multiple brain bleeds, facial lac, facial & head fx's & a severe tbi. My mom rec a concussion, facial lac concussion & a fx clavicle. We stopped at the stop sign & moved to the center between the 4 lanes & stopped again & we were hit by a large roll on roll off rock carrying dump truck in the middle of the lanes. The car was completely totaled & I was in a coma & airlifted to a trauma ctr approx 40 mins away, but I was in resp arrest & not expected to live. It is unknown exactly what caused the unsafe conditions, however I never cross straight across the traffic & we had been on a very very bumpy intersection the fri before the acc on monday & the car had not been driven since that 5 hr trip of extremely bumpy rough road conditions on interstate 95 coming through part of nc, all of sc & part of ga.
At slow speeds 20 MPH and less there is significant noise when driving over bumps or transitions. At very slow speeds less than 5 MPH and turning steering wheel the steering will get stuck or hesitate and make a clunking or popping sound. Seems to be stabilizer bar related. Its progressively getting worse. I also have an engine surging issue at slower speeds of 30 MPH or less.
Ford rear suspension toe link recall did not notify me through mail or other form and period has closed. I never received a notification letter for the federal safety agency recall number: 19v435 the federal safety agency date:jun 10, 2019 ford recall number: 19s17
After rear toe link recall was completed, vehicle rear end swayed while braking on rough roads. This was getting worse as was starting to happen without breaking. Took vehicle to a different dealer (wilson ford saginaw, mi) than the one who did the recall work (lafontaine of birch run). Mechanic found that two bolts (one lh and one rh) were not tightened from original recall work.
Tl* the contact owns a 2016 ford explorer. The contact received a recall notice for the federal safety agency campaign number: 19v435000 (suspension). Big star ford (17717 s fwy, pearland, tx 77578, 713‑960‑9800) was contacted and stated that parts were not available. The manufacturer was not contacted. The vehicle was not repaired. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2016 ford explorer. The contact stated that the air bag warning indicator illuminated. The contact was concerned that the air bags could deploy at any time and the seat belts may not work. In addition, the toe link suspension also failed and the seat belt warning indicator illuminated. The vehicle was taken to mcclardy ford (4400 landers rd, north little rock, ar 72117, (501) 945-1200) where the mechanic stated that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the contact may have to pay for the repairs. The failure mileage was 39,000.
Tl* the contact owns a 2016 ford explorer. The contact received a recall notice for the federal safety agency campaign number: 19v435000 (suspension) regarding the toe link fracturing. The contact called oxmoor ford lincoln (100 oxmoor ln, louisville, ky 40222, (502) 426-2500) and an appointment was scheduled to have the recall serviced. Prior to the appointment, while driving 55 MPH over an overpass, the contact lost control of the vehicle due to the defective toe link fracture. The contact exited the highway and drove home at a low speed. The contact spoke with the dealer and was informed that they could not inspect the vehicle until his appointment date. The manufacturer was notified of the failure and the contact requested a loaner vehicle. The manufacturer refused the request for a loaner vehicle and explained the recall policy. The vehicle was not repaired. The failure mileage was 60,494.
As I was driving my 2016 ford explorer on the highway on 08/01/2019 I experienced the vehicle start to stutter just before I was going on to the on ramp merging on the highway and after I was on the high way the vehicle started smoking from under the hood and would no longer accelerate and I could smell oil burning and pulled over and shut the car off looked under the car and saw the pile of oil underneath but the vehicle did not have the any check engine light or warnings once we towed the vehicle home I looked under the car and saw that the transmission casing was cracked pretty much in half I could actually see the gears inside the casing of the transmission I also rememberd in the past year or so the vehicle would shift very hard after braking and then getting back on the gas it happened every once in a while .
Received recall 19v‑435 brought it into dana ford staten island an was told this recall only covers rear allignment and this could effect the front alignment and I would have to pay $89 plus tax. Why should I pay for 5heir mistake?
Tl* the contact owns a 2016 ford explorer. The contact received notification of the federal safety agency campaign number: 19v435000 (suspension). The contact called mcclary ford at 866‑644‑9524 (located at 1104 u.s. Highway 72 east, athens, al 35611) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2016 ford explorer. The contact received notification of the federal safety agency campaign number: 19v435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. Woody anderson ford (2500 jordan ln nw, huntsville, al 35816, (877) 315-0514) was contacted and confirmed that the parts were not available for the recall remedy. While driving 60 MPH, the contact heard an abnormal noise coming from the rear suspension. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the barrier struts needed to be replaced. The vehicle was then taken to south bay ford (5100 w rosecrans ave, hawthorne, ca 90250, (888) 890-2965) where it was confirmed that the barrier struts needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was not notified. The failure mileage was approximately 70,000. Parts distribution disconnect.
I was driving back to work from my break when I was about to park my car the power steering got locked suddenly. Thanks to god I was not in full motion otherwise I would have been messed up every ways. This car is just driving me crazy everyday I notice some kind a stupid noise. I bought this vehicle not too long ago. The dealer knowingly gave me faulty car right next day I took it back to fix the carbonmonoaxide problem and now the steering locked on me.
Vehicle is experiencing popping noises when turning the steering wheel left or right also happens while braking the popping is significant enough to feel in the steering wheel as well as in the floor boards on both front passenger and driver. The steering wheel has exhibited extreme vibration enough to make the outside driver review mirror shake. The steering wheel has also been stuck in the left turning position twice while trying to straighten wheels back out.
Passenger seat stuck all the way front won't move back and popping noise when turned wheel it's struck tower mounts struts and front sway bar links
Tl* the contact owns a 2016 ford explorer. While driving out of a parking lot, a whining sound was heard from the front driver's side wheel. In addition, the steering column made a popping noise. There were no warning indicators illuminated. Furthermore, while driving and making left turns, the whining and popping noise occurred. The vehicle was taken to viva ford (located at 5550 n desert blvd, el paso, tx 79912, (915) 834-2800) where it was diagnosed that the front driver and passenger hub assemblies needed to be replaced. The vehicle was repaired, but the failure recurred after leaving the dealer. The contact immediately called dealer and she was advised to schedule an appointment. The vehicle was taken back to the dealer but was not diagnosed or repaired due to the vehicle was out of warranty. The manufacturer was notified of the failure and provided a case number: cas21646401-y3n9w3. The approximate failure mileage was 59,500.
Takata recall. Whenever I maneuver slowly when I park horizontally, I can hear crackling sound and this was fixed twice by ford dealer. Recently, the dashboard had warning that steering is not working. The steering became stiff right away and stiffer that have to drive slowly and turn on my hazard light the next 3 miles to reach home. I could hardly turn the wheel that have to avoid roads where I have to turn. It was fixed by same dealer and got my vehicle after a week. The mileage is 18,000 and now I'm not confident to take my 3 year old car on long distance drive. The suspension was fixed as well mid 2018 for the car is running like a 20 year old truck on the road.
Car makes a knocking noise when turning(curving) sounds like a jar of marbles. Got the axles replaced and still does it
In the recent past both rear tie rods have broken, one at a time while being driven on dirt roads at less than 18 MPH. The vehicle has less than 27,000 miles on it. When this happens the wheel turns from straight to a 45 degree angle. This so far has occurred when being driven slowly. The vehicle was purchased from don reid ford on the state of florida contract for light trucks - 4wd. The vehicle is driven to and from work as well as on the 196 miles of dirt roads within the st. Johns improvement district. This vehicle design was changed in 2016 to a taurus chassis with what I believe to be all wheel drive. The vehicle has tie rods and cv axles in the front and rear. It does not appear to be suitable for part time off road use. I am concerned that while I am traveling at highway speeds to work that one of these rear tie rods will break and cause a catastrophic accident resulting in death or injury to myself.
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