A and b trim pillar pieces are loose and I just lost one going down the interstate. It is also causing my car to leak when it rains. Recall was issued over a year ago and still no parts available to fix it.
2017 Ford Explorer body complaints
Page 3 of 23: complaints 41 to 70 of 661, newest first, as owners wrote them.
The contact owns a 2017 Ford Explorer. The contact stated that the clips for the B-pillar trims on both sides of the vehicle were fractured, and the B-pillar trims were hanging off the vehicle. The contact then received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The dealer inspected the vehicle and confirmed the failure; however, the contact was reminded that parts were still unavailable to repair the vehicle. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 40,000.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the A-pillar trim was detaching from the windshield on the passenger’s and driver's side. The dealer was contacted, and it was confirmed that there were no repairs available. A mobile mechanic arrived at the residence and placed tape around the A-pillar trim. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The manufacturer informed the contact that the A-pillar trims were on back order. The failure mileage was approximately 60,000.
I am reporting a serious safety concern with my 2017 Ford Explorer. The vehicle currently has approximately 93,752 miles and has become increasingly unreliable and unsafe to operate. On April 9, 2026, while my wife was driving home from work, the vehicle overheated, creating a dangerous situation and risk of sudden breakdown. This is especially concerning as the vehicle is used to transport children. Recently, after taking the vehicle in for an oil change, I was informed of multiple additional problems (three separate issues) affecting the vehicle. In addition, the check engine light remains on continuously, even after attempted repairs, indicating unresolved underlying problems. I have also previously attempted to have a recall repair completed, but was told that the necessary part was unavailable and that I would be contacted when it became available. Months later, I have still not been contacted, and the recall issue remains unresolved. Based on my experience and publicly documented issues, this appears consistent with known defects associated with this model, including reported water pump failures leading to engine overheating, rear suspension issues affecting control, and concerns regarding exhaust fumes entering the cabin. This is not normal wear and tear, but a potential safety-related defect. It is a serious concern that known recalls and defects cannot be repaired due to lack of available parts, leaving the vehicle in an unsafe condition. I am also concerned about the risk of continuing to operate this vehicle and potentially causing an accident that could injure myself, my family, or others on the road. This risk is heightened by the lack of timely communication and resolution regarding known defects and recalls. I am requesting investigation into these issues to prevent harm to drivers and passengers
We were driving on the highway and the b pillar trim flew off. It did hit another vehicle but didn’t cause any damage. I cannot use my keyless entry and current am driving with duct tape. This happened in August 2025 and I have spoken to local dealership and ford customer service.
In regards to recall 24V031 and 25V347, both of my A Pilars have flown off my car while driving. Luckily no damage was caused but the replacement parts are still not available. The recall is from 2024 and 2025. Does it really take over a year for replacement parts?
Vehicle contains traces of cychlorphine, labeled as "POLICE," facilitates criminal activity impersonation of a police officer, seller has actual knowledge and can be liable under color of law upon purchase agreement. Safety risk for buyer, and the general public for false police pretenses, harassment, and actual police scrutiny. Vehicle has open recall.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed, and it was determined that the A-pilar trim had failed and needed to be replaced. The vehicle was not repaired and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 111,819.
the federal safety agency Recall Number 24V031. Exterior A-pillar applique trim flew off my vehicle while driving on I-95 in Florida in May 2023. This part is on my 2017 Ford Explorer and is listed on the federal safety agency safety recall, 24V031, which was initiated in 2023. I have received two recall notifications from Ford, the first saying that the parts would be available in early 2024. I brought my vehicle to my local Ford dealership in 2024 and again in 2025, and when I called to follow up in February 2026, they said that Ford is not honoring this recall and has done nothing to get the replacement parts, telling customers that if they really want the parts, they should order them from an after market parts supplier. I did that, but the after market part was inferior. So, at this point in time, I am extremely frustrated and am filing this complaint to get an official response from Ford.
the safety problem is a known recall that remains unfixed since 2024 and should have higher priority for FORD then they currently do. Since owning the vehicle there have been numerous occasions where when on highway speeds the trim flies off. First two times there was nobody behind us but the third time a piece flew off of the trim causing the car behind us dramatically. Luckily no accident was caused but potential for flying debris should be a higher priority for you and FORD as well. Debris should be a major concern specially in highway with speed up to 75mph debris can be deadly. Honestly this debris is a ticking time bomb for anyone driving with these trims that have not popped off yet. We dont need to wait for someone to be seriously hurt or killed in order to move up this repair in priority. I believe FORD and maybe even you guys consider this a low priority becaue it is "cosmetic" but flying debris can be deadly specially when we know its an issue last 2 years
The contact owns a 2017 Ford Explorer. The contact stated that while driving 65 MPH, the passenger’s side A-pillar trim detached from the front windshield. The contact received several notifications of the federal safety agency Campaign Number: 24V031000 (Structure); however, part to do the recall repair was not yet available. The local dealer was contacted several times in reference to the recall but was informed that parts were not available; occasionally, there were no responses. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 88,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at an undisclosed speed, the driver’s side A-pillar trim detached near the windshield. The vehicle was not repaired. The failure mileage was 60,000.
The contact owns a 2017 Ford Explorer. While driving at an undisclosed speed, the A-pillar and B-pillar trim pieces damaged the window, causing the contact to be pulled over by Law Enforcement several times. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 158,200.
First my Roof rack trim flew away on the freeway, Now my mirror cover flew away on the freeway as well hitting a car begin me ....
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the passenger’s side A-pillar trim was loose. The manufacturer was not made aware of the issue. The failure mileage was approximately 122,000.
The contact owns a 2017 Ford Explorer. While the contact's daughter was driving at an undisclosed speed, the front driver's side B-pillar trim detached. In addition, the contact stated that the electrical wires were exposed. The contact stated that the exposed wires might result in electrical failure with the vehicle and were unsafe. The vehicle was taken to the dealer, where it was confirmed that the failure was a result of the unrepaired recall. The contact was informed that the front driver's side B-pillar trim needed to be detached. The vehicle was not repaired. The contact was informed that the parts were ordered and would be available in August 2026. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 MPH, the A-pillar trim detached from the front windshield. No warning light was illuminated. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The local dealer was notified, but the vehicle was not diagnosed or repaired. The manufacturer was contacted by chat, and informed the contact that parts were not yet available and that another notification would be sent when parts were available. The failure mileage was approximately 121,613.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the driver’s and passenger’s side B-pillar trims were loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
The pillers where in inspected by the dealership and determined that they need to be replaced and one of the recalls have been for over 2 years and the other is for over 8 months. I called Ford and they just told me the parts are still not availabe as the dealer Walker Ford in Clearwater also claims.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached, and duct tape was used to secure the piece into place. No warning lights were illuminated. The contact received notification of the federal safety agency Campaign Numbers: 24V031000 (Structure), 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 76,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his son was driving approximately 60-70 MPH, the driver's side door exterior B-Pillar trim, where the keyless entry pad was installed, fractured and partly flew off the vehicle, causing the keyless entry pad to remain illuminated or to blink constantly. The contact stated that the vehicle had experienced an abnormal battery drainage since the failure. The dealer was contacted, and a service appointment was scheduled. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the part for the recall repair would be available by August 2026. The failure mileage was approximately 85,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at highway speeds, there was air coming from the driver’s side A-pillar. The vehicle was taken to the dealer where an inspection was performed, and the driver’s side A-pillar trim was replaced. The contact stated that almost three years after the A-pillar trim was replaced, the failure returned. The contact then received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 47,979.
According to the recall of the a-pilar which can lead to the safety of the road and people on the road. There as yet to be a solution to fix this issue on the ford explorer which leave an open recall. Ford is highly responsible for not finding a remedy to fix this is for the safety of the owner of vehicle and other drivers on the road.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact received notifications of the federal safety agency Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while replacing the windshield wipers, the trim around the front windshield detached. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 98,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side B-pillar trim was fractured. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of the federal safety agency Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that previously the manufacturer issued a recall for the toe links, and the recall repair was performed. The contact stated that, according to the manufacturer, the part that was replaced was the part under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side B-pillar trim was becoming loose near the top of the trim. The contact received notification of the federal safety agency Campaign Number: 25V347000 (Structure); however, when the dealer was contacted, the contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 185,000.
The contact owns a 2017 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 24V031000 (Structure). The local dealer was contact about the recall and the A-pillar trims were replaced. The contact then stated that while driving 65 MPH, the passenger’s side A-pillar trim flew off the vehicle. The dealer was notified of the failure and the contact was informed that the part for the repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.
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