Our model is a platinum explorer with the panoramic sunroof. Apparently there is a sunroof leak which due to the way the headliner is made , fills the headliner (holds like a bowl) then either spills out at the front of the vehicle or rear depending on going forward , reverse, accelerating, braking, uphill, or downhill etc. The front is worse because of the electrical in the overhead lights, sunroof motors, and lane departure at the rear view mirror. Also everything electronic below on the dashboard and center console. There are high expenses related to replacing these electronics due to water damage in addition to the driver being suddenly started by a wave of water crashing down on them while accelerating or braking.
2017 Ford Explorer driver assistance complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
The APIM is malfunction in my 2017 explorer. Accessories stay on after vehicle turned off, killed battery, vehicle collision sensors and camera intermediate malfunction. Cruise control intermittent function, GPS and screen options /operations inoperable
Initially the cars check engine light came on intermittently for about 3 days, then one day while driving the wrench light came on and the car immediately started decelerating - almost as if I was breaking hard, and would not accelerate over 30. After turning it on and off multiple times the light went away for days until my appointment with the mechanic, that same day it came back on. We went to a Ford dealership and they said it was the throttle body and repaired it. Two weeks later the same issue occurred. I know this was a big issue in 2016 and earlier models, I believe the problem was never fixed in 2017 models. Our car is currently in the shop and they are "emailing Ford" about what to do. The first incident I was on the interstate when I stopped abruptly and the second was on the highway. I luckily had no one behind me both times otherwise this could've easily caused an accident.
We bougth the car on august 2019 with 4700 miles. In november 2019 the car started occasionally (3 times during 3 month period) to sound the reverse alarm sensor while driving. Then car didn't start, so we changed the battery. In mid march, after taking my 3 kids (our daughter 6 and the twins were 2) to the park, the car will start but the steering wheel was not turning. It was just stock and hard to move. We are so grateful that this didn't happen while driving. We couldn't take it to the dealer because of the pandemic (we didn't wanted to exposed ourselves to any other people). Finally in september, the car was towed to the dealer. They called the following day and explained that to repair will cost us $ 1790. Plus other regular items that needed to be done for a total of $2098. While I do understand that manufacturing errors do happen, still I can't comprehend the fact that the car is 50519 miles and already needs these expensive repairs that could have cause a very dangerous accident to my family. This is our family car! I drive my kids to school and to the park every day. How come something this serious is not put on a test before putting a car into the market (?). But, more than being very disappointed and shocked from what happened and I find the situation very irritating. New cars simply don't do that. I would like to please help me understand what happened to our family car and I would like for you to ensure this wont happen again, I am scared of driving my family in the car and expose them to something like what happened. Is there a recall for this? Shall we give warning to other car owners? This is very dangerous!
Last night one of my hankook s1 noble on my 2017 ford explorer blew out while driving on the 405 freeway and required me to pull over and change the tire. At 21,000 miles on the vehicle/ tires the mechanic shop told me the tires were basically bald and had rubber evenly eroding (which indicates not an alignment issue). The tires were also rotated and supposed to last 50,000 miles. There are also many other complains on these tires throughout the internet but not recall has been initiated by hankook. They have advised they will give a pro-rated discount on new tires, which is completely unreasonable and negligent..
Tl* the contact owns a ford explorer. The contact stated that when the vehicle was turned on, the heated seats, the heated steering wheel and the apple port was inoperable. The message center displayed emergency charging needed. The vehicle was started and then driven to the fred martin ford, 4701 mahoning ave, youngstown, oh 44515, where it was determined that the battery power was low. The contact stated that the battery was replaced prior to the failure. An appointment was scheduled with the same dealer however, the diagnostic test was still pending. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 13,001.
On january 11, 2020, I turned on the ignition of my 2017 explorer sitting in my driveway and immediately had 4 warning lights and multiple error messages appear. It was the ABS, stability control on and off lights and a wrench. Then there were multiple messages about my four wheel drive not working. I turned the car on and off several times trying to get all of the messages and to see if it would clear. After the third restart the entire dash panel went out completely except for the radio which stayed on continuously for 3 days until it got to the dealership on monday. None of the vehicles basic necessities were working...no speedometer, gas lights, wipers, or climate control, etc. Only the engine, headlights, and taillights worked. The dealership is currently working on the vehicle and is claiming it is a battery problem. The service department has admitted they don't know if it will fix the problem but they are going to try it. They also stated that "the vehicle cleared itself after the battery died which it's not supposed to do". I have seen multiple reports about the exact same problem with different items being replaced, including the battery, to no avail. This is my family's primary vehicle and I regularly drive my 6 and 11 yr old children around in this vehicle. We also travel the highway and 4 lane suspension bridge extensively. Losing these basic systems could result in a life threatening situation for me and my family. I have seen complaints on the internet dating back to december 2016 and the problem is still occurring. The vehicle was in proper working condition, no major problems prior, and well below the mileage expected for a vehicle of this age when the issues occurred. I don't trust it now.
Vehicle loses acceleration, stalls and shakes when at a stop. Jerks when backing up. Vehicle has been to ford two times. First time replaced throttle, and second time unable to duplicate error. Currently will be picking up vehichle from sheehy ford ashland in va. This is extremely unsafe
I was stuck at a standstill in traffic on a city highway with my family on father's day when the dash lit up with multiple warnings such as "steering loss stop safely," "service advancetrac," "stability control off," and "hill start assist not available." I was not moving and could not understand what happened. No one was injured and the vehicle's power steering failed. The vehicle was not overheating. Roadside brought the vehicle to a nearby dealer. Eventually, two days later, the computer said we needed a new steering column (I thought a steering column should last the life of the vehicle...). There were no warning signs, no leaks, and no strange noises. Of course, I was past my warranty. Pretty hefty bill. There is an new recall for a rear suspension problem that was issued just days earlier.
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