2020 Ford Explorer seats complaints

Filed Jun 8, 2020 · Seats · 4,000 miles · IA

Passenger middle row captain chair was not locked in place resulting in child occupant to be propelled from seat in rear most position all the way to front most position while abruptly braking causing child to strike rear of passenger front seat. Upon dealership inspection we were informed that there is a tsb that stated if the battery is disconnected or dead for a period of time reprogramming of the door control module would be required to reset. Previous to incident dealer had disconnected battery for replacing door window switch and returned vehicle to us with this problem. There was no warning or indication that this seat was unsafe to be occupied and that reprogramming of door module required. On top of the safety concern this would also mean that if replacing a battery you would require ford to safely perform this. Someone is going to get seriously hurt here and obviously ford knows about the issue with tsb released.

Filed May 21, 2020 · Brakes, Driver assistance · FL

While I was driving on the interstate, in the left most lane, there was road on the side of the road sighted ahead that was extending into the left lane I was traveling in. To avoid the upcoming lane infringement, I needed to accelerate to change lanes to the right of me. I had plenty of room to execute evasive maneuvers; the 2020 explorer st however, did not allow me to change lanes and instead applied the brakes and froze my ability to steer - almost causing an accident. This has happened twice on the interstate. I took the vehicle to ford - no explanation/cannot find a problem. The vehicle also unexpectedly breaks when nothing is near it. This also happens in reverse. The car will not let me reverse out of my garage - nothing is anywhere near it!!! I have to turn the car off and restart it to clear its sensors. Nothing is there!!! I have had the car about 7 months and only have about 2000 miles on the car. I'm afraid to drive it and want to return it. The sensors are obviously malfunctioning. The vehicle will not remember seat settings or mirror settings. It also inadvertently changes the seat location while going from park to drive or sitting at a light and pushes it all the way forward ramming my knees/legs into the dash.... It will not stop going forward unless I turn the vehicle completely off. This is definitely a malfunction. I have taken it to ford dealer service - they cannot find a problem.