What component or system failed or malfunctioned, and is it available for inspection upon request? The steering system failed completely while the vehicle was in motion. It is currently at the Ford service center in Cocoa, Florida, and is available for inspection upon request. How was your safety or the safety of others put at risk? My wife and our two children (ages [XXX] and [XXX] ) were nearly killed due to this catastrophic steering failure. While traveling at approximately 70 MPH on [XXX] near West Melbourne, Florida (between exits XXX and XXX) in the far right lane, the vehicle suddenly and without warning jerked aggressively to the left, crossing into the center lane, nearly causing a high-speed collision with a semi-truck. The truck driver was able to swerve just in time to avoid an accident. At that point, the vehicle became extremely difficult to steer. It continued to pull to the left, and it required all of my wife's strength to get it off the highway and safely stopped on the shoulder. The safety of multiple drivers on the interstate was compromised due to this failure. Has the problem been reproduced or confirmed by a dealer or independent service center? We are currently awaiting confirmation. The vehicle is in the possession of the Ford service center in Cocoa, Florida, and they are attempting to diagnose the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle is currently with Ford. We were told they are trying to recreate the issue by driving it in a field behind the dealership, but as of now, they have not taken the vehicle back out on the road or highway for testing. The Florida Highway Patrol was called at the time of the incident, but they did not dispatch a trooper since there was no crash or contact with another vehicle. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. There were no INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
2023 Ford Explorer driver assistance complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
While driving on a two lane, rural road at dusk, with adaptive cruise control turned on, the car suddenly applied the brakes (hard) and a red warning briefly appeared on the dashboard. (It was on too brief to read.) The brakes were released quite quickly, but the vehicle had slowed approximately 20 MPH. There was no other traffic on the road at the time. No animals were crossing the road when the incident occurred. The weather was clear and visibility was good. Although it was dusk, the landscape was clearly visible without headlights. This is a rental vehicle and I have not used cruise control since the incident. NOTE: Had another vehicle been driving behind my vehicle, it could have rear ended it. This is a rental vehicle. Rented from Enterprise in Woodland CA. The registered owner is EAN Holdings LLC of Tulsa.
The contact owns a 2023 Ford Explorer. The contact stated while driving 70 MPH on the expressway in the center lane, the Forward Collision Avoidance system engaged, and the vehicle came to an abrupt stop and failed to restart. After several minutes the vehicle restarted, and the contact was able to continue driving. Additionally, while in a parking lot, the vehicle shut off and failed to restart. After several minutes, the vehicle restarted. The Forward Collision Avoidance warning light illuminated while driving with no other vehicle nearby. The contact called the local dealer, but the vehicle was not diagnosed or repaired. While driving at an undisclosed speed, the tailgate warning light illuminated. The contact checked the tailgate and attempted to close the tailgate. There contact was able to place her fingers between the tailgate. The contact depressed the release button, but the tailgate failed to respond. The contact climbed into the vehicle and pushed the tailgate closed, but the tailgate reopened. The tailgate came partially downward. After several attempts, the tailgate was closed. While her husband was driving, the cruise control was inoperable. The contact stated that all the buttons on the steering wheel were stuck. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 6,700.
The lane assist system put the vehicle into a skid on snowy road with no markings on roadway. The vehicle is available to inspect but insurance company is pushing to pickup vehicle as it was totaled. The system put vehicle into a skid that resulted into going into the ditch and hitting a power pole. As far as we know nobody has looked into system failure we did report it to sheriff and insurance company. This is the first time the lane departure turned on a snow covered road
The rear camera on my Explorer shows a blue screen most of the time and this has become a serious safety issue. A few weeks ago while backing out of a parking spot I almost hit a pedestrian who came out of a double-parked car because the pedestrian was in my rear view mirrors blind spot. Luckily a passenger in my car saw them and alerted me. The remedy for this recall was supposed to be available after August 7th. I have tried multiple times to get my vehicle in for repair. I have complained to my Ford dealer and opened a case with Ford customer service. They each told me something different and I'm not sure what to do now.
The contact owns a 2023 Ford Explorer. The contact received notification of the federal safety agency Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2023 Ford Explorer. The contact stated that upon purchasing the vehicle, she was made aware that the VIN was included in the federal safety agency Campaign Number: 23V342000 (Back Over Prevention) however, the parts to do the recall repair were not yet available. The dealer confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
-parking brake is auto engaged 100% of the time at start or while shifting out of park or shifting between gears. Drive or reverse -to disengage the park brake you have to depress the accelerator pedal. -pressure on the accelerator to disengage is inconnsistent every time. -vehicle lurches uncontrollably when releasing the vehicle off the emergency parking brake setting. -the jolt of the vehicle from the depress pressure is so significant and dangerous causing the risk to hitting any parked vehicle while parallel parking or hitting structure/garage when parking, jolting into traffic from a stopped/parked position or to people walking near the vehicle while trying to manipulate the vehicle. -when the auto hold feature is turned on, it can be assumed to be engaged by pressing the brake pedal but if the pedal isn't engaged with enough full pressure the auto hold will not fully activate. In notification when on is in small green text that can be easily missed/confused with the green symbol similar in size to the green auto headlight setting in the same zone. This can cause someone to believe auto hold in engaged when using peripherial vision for the indicator que without directly taking eyes off the forward condition. This gives the driver a false confidence to remove their foot from the brake and have the vehicle creep forward and can lead to accident or injury.
I rented a 2023 Ford Explorer. I had many issues with the added safety features while renting it, ultimately resulting in an accident. Firstly, the lane keeping assist did not function properly. In construction zones, back roads, and during rainy weather, the vehicle would jerk very hard to one side of the other. Even after trying to shut off the lane keeping assist feature, it it would automatically turn back on. Luckily, most of those incidents would happen in low traffic areas. Until the final time it happened, resulting in a head on collision with another vehicle. Additionally, the screen that displayed the lane assist activity would go blank randomly while driving. Also. There was a constant issue with the a pop up screen saying to keep holding the steering wheel. Even when I would have both hands on the steering wheel, it would pop up, and sometimes, if it wouldn’t disappear in time, the vehicle would start to automatically brake and slow down the vehicles, even if I was going 70+ miles per hour. The last 12 hours of the vehicle rental drive time, the “keep hold of steering wheel” pop up would pop up more and more frequently. To the point where I would have to constantly let go of the steering wheel and re grab it over and over until it eventually disappear.
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