While traveling home on a 2 lane highway 55 on a busy Sunday, the truck started misfiring and jerking, shaking then stalled. Engine light was flashing and we were able to pull off to side as it stalled. After a short time we proceeded on the highway, as we were in a precarious position, about 3 miles and it began misfiring and stalled again. This could have been a tragic situation had there not been a pullout with our travel trailer. We had to have our truck towed to the ford dealer and our RV towed home. While seeking similar cases online we believe it to be a fuel pump driver module and contamination. Our truck VIN is not currently on the national recall list and feel it should be.
2021 Ford F-150 Hybrid: fuel pump failure
5 of the 271 complaints about the 2021 Ford F-150 Hybrid describe fuel pump failure.
- owner complaints
- 5
- of this car's complaints
- 2%
- recalls
- 0
What owners say
I have replaced spark plugs and coil packs due to code saying severe misfiring. However, the root cause of this is the continued open recall of the fuel pump. This has effected the way I can drive my vehicle on daily activities, such as going to work, doing family things, and other things while driving this truck.
On XXX, my 2021 Ford F-150 PowerBoost, VIN [XXX], stalled while I was turning from [XXX] onto [XXX]. My wife and daughter were in the vehicle. The engine lost all power in the intersection. No collision occurred. This is the exact failure described in open safety recall Ford 25S75 / the federal safety agency 25V455 (low-pressure fuel pump). I had already reported the unrepaired recall to the federal safety agency on XXX. I took the truck to LaFontaine Ford in [XXX] the same day. As of XXX, Ford still has no released remedy or parts, the dealer had not completed an inspection, and Ford Customer Care refused a courtesy vehicle. I am submitting a separate 49 C.F.R. Part 557 petition asking the federal safety agency to hold a hearing on Ford’s failure to remedy this recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On July 15, 2026, I took the vehicle to Lafontaine Ford for maintenance and to address open recalls. I was informed that the open recall for the low-pressure fuel pump (campaign 25S75) did not have a solution available. Due to the severity of the recall, I contacted the Ford Customer Care Center. A representative stated that a solution would be available on July 17, 2026, and that they would contact Lafontaine Ford to prioritize the vehicle for repair on July 18, 2026. On July 17, 2026, I followed up with Lafontaine Ford and confirmed they had received no contact or notation from Ford regarding prioritization. Lafontaine Ford also stated they had no information on when parts would become available and that nothing could be done at that time. I then contacted the Ford Customer Care Center again because no action had been taken, even though the recall has been open since approximately July 8, 2025. A Ford Customer Care Center representative confirmed that no remedy was available for my model year and that they did not know when one would be available. Due to the seriousness of the recall, I requested a courtesy vehicle. The Ford representative contacted Lafontaine Ford regarding this request and then disconnected the call. The Lafontaine Ford representative informed me they could not provide a courtesy vehicle without written confirmation from Ford due to the dealership having no reasonable timeframe of when parts/remedy would be available. When I called the Ford Customer Care Center back and explained what Lafontaine Ford had told me, I was treated indifferently and was disconnected twice. I eventually spoke with a supervisor who refused to escalate the concern or provide any assistance with the documentation Lafontaine Ford said they needed in order to provide a courtesy vehicle. The low-pressure fuel pump is the component identified in the recall and can fail, resulting in loss of engine power or stall while driving. This creates a significant safety risk, part
At a stoplight the truck began running rough. When the light turned green, the truck failed in just 3 blocks (approximately 1 minute). Power was greatly reduced. Check engine illuminated on dashboard, then another red icon, followed by a stop safely now message. Immediately I attempted to pull over from the left lane to the right lane but the truxk Immediately stalled across both lanes, blocking all traffic. Ford dealer has ordered a new fuel pump and the repair is pending.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2021 Ford F-150 Hybrid fuel pump
Is fuel pump failure a common problem on the 2021 Ford F-150 Hybrid?
5 of 271 owner complaints about the 2021 Ford F-150 Hybrid (2%) mention fuel pump failure.
Is there a recall or service bulletin for this on the 2021 Ford F-150 Hybrid?
There are 0 recalls and 2 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2021 Ford F-150 Hybrid
Jerking 18Grinding brakes 13Check engine light 13Loss of power 13Stalling 11Transmission failure 10Adaptive cruise 9Won't shift 9Brake failure 8Harsh shifting 8Hesitation 8Wipers 8Slipping 7Sudden acceleration 5
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