Truck was parked, rear defroster had been on the hour long trip. Parked at destination, a few minutes later there is a loud pop sound, as if a rock had fallen on the roof of the truck. After which I look to inspect possible damage, to my surprise there was no evidence to suspect any type of damage. I looked on the roof, the bed on the truck and the surrounding of the vehicle. Found nothing to suspect and collision had happened. I dismissed the noise since there was no evidence of damage. The next morning I start up my truck to go to work and look through the rear view mirror and find the left rear driver side window is shattered completely. I then began to investigate the damage by looking for point of impact to only conclude there is no such point. The shatter is a through and though shatter, clean spider web like shatter. Is there a fault in the production of the tempered glass, the housing frame of the glass improperly installed, maybe it is short in the rear defrost system. Hoping there is an answer to this mysterious phenomena.
2012 Ford F-150 visibility complaints
Page 5 of 5: complaints 101 to 129 of 129, newest first, as owners wrote them.
I hit the remote start on my truck this morning and when I walked out to my truck and got in to head to work I heard a loud pop and didn't know what it was at first. I looked back and my back right rear window was shattered. I don't know how or what happened. I just heard the noise and looked around and noticed my window exploded. I got out to look at it and when I shut my door the window fell apart.
Driving down the road and had turned on the rear window defogger. I hear a loud pop which startled me. I later noticed that my passenger side rear window had spidered or shattered completely. The rear window is a three-panel window with the center window having electronic opening.
Driver side-rear defrost window shattered for no reason. The truck has a cap on the bed. Now have to get the cap removed to have it repaired. Ford said no way to cover even the $100 deductible. Terrible service when I spent $30k and they can't chip in when there is a defect. And the entire rear window will need to be replace, not just the section.
The rear window on my f150 broke while my wife was warming up the car. The only thing she did was turn on the rear window defrost.
Driving down the road at about 20mph. 7 and 9 yr children in back seat. Turned rear defroster on and about 2 min later heard very loud noise like something hitting my roof. Didn't know what happened till I looked in my mirror and saw driver side rear stationary glass pane spider webbed. Looked at roof and see nowhere where something hit roof. From what I am reading this is a common problem that has not been addressed by ford.
On february 19 2015 I remote started my f150 in the driveway to warm it up. I got in the vehicle and put on the rear defroster to clear the mirrors and rear window. I heard a loud noise after about 30 seconds like an explosion inside vehicle. I looked around and noticed the drivers side rear glass was shattered. There was no external damage to the glass. Previously this vehicle was taken to a ford dealer on march 27 2014 for an inoperative rear defroster system. The dealer diagnosed it as an open in the resister in the defroster grid and the whole rear window assembly was replaced. Ford corporate told the dealer that the window couldn't shatter by turning on the defroster and would not replace the unit. I called the ford corporate number and lodged a complaint and was given a claim number. They had the dealer send them pictures of the shattered glass. Ford corporate denied my claim and I was told to go through my insurance glass coverage. I feel that this is insurance fraud in my opinion. I took my vehicle to my glass repair shop and the owner took a careful look at the shattered glass and said that they should have replaced it no charge since there was no external damage. Ford is laying the burden of a defective glass assembly off to my insurance company.
2012 ford f150 turned on rear window defrost and passenger side panel exploded in rear window.
Incident occurred on saturday 2-21-15 at or about 3:30pm. The vehicle was traveling at about 30mph when a very loud bang was heard inside vehicle. After pulling over a quick glance around inside the vehicle revealed that the drivers side portion of the 3 piece rear glass of the cab has shattered. The glass remains in place but had "spiderwebed" and is completely shattered. Upon inspection on the outside, no signs of impact are visible and the point of origin of the cracks appears to be the upper right hand corner where the glass is covered by the rubber molding. When this happened it was about 25 degrees outside and snowing, all snow had been removed from vehicle prior to driving and the rear de-frost/de-fogger had been run and turned off about 10 mins prior to the incident. A quick internet search reveals that this is a common issue for this glass with the heating elements in these conditions, several other complaints similar or identical to this have been made to this and other organizations as well as there have been several article written on this subject. I placed a call to ford customer service for assistance in replacing the glass as the extended warranty that was purchased through ford (ford esp premium) does not cover glass. I was told by the representative from ford that no assistance would be given as the vehicle is out of the 3/36 bumper to bumper warranty. This is an obvious failure of the design from the factory that ford is aware of.
I was sitting in my driveway, warming my truck up (I live in northern illinois and it was a cold morning)when I heard a loud shatter, I looked around and even opened the cover to my sunroof but didn't see anything, the next day I went down the road and as I was backing into the driveway I noticed the rear passenger side glass of my rear window was shattered and "spidered". I looked it up and there has been multiple complaints of this happening with people that have the rear defroster. But ford is not covering this under warranty. I looked into having it fixed and that ranges from $550-$800 that's a big out of pocket expense when there is clearly an issue. A safety one at that, I have 3 kids. The shattering sound enough is enough to startle somebody if they were driving at the time. "luckily" for me, my kids were not in the truck at that time and I wasn't driving. The glass has stayed like that cause of the price to repair it, but yesterday the glass pieces started falling out, so now I have to get it repaired.
After starting the vehicle and turning on the window defrost front and rear I heard a loud pop from rear of truck and the rear sliding window had broken on drivers side.
Started vehicle, turned on heater and rear defroster (temp approx. 17f). Defroster light would not come on. Drove vehicle to store ( approx. 15 min ride)hit a rough patch of road and noticed a noise at right rear of cab which I thought was ice falling between cab and bed. Parked and shopped. Returned to vehicle and noticed right section of sliding rear window glass was shattered and a piece was laying on bed cover. Examined window and found no sign of any foreign object near window, glass section had fallen from inside out. Area of damaged glass at bottom corner appears to be burnt and discolored. Waiting for response from dealer. Upon online research it appears that this is not a unique occurrence on this ford model and ford has been negligent in accepting responsibility.
While driving on the highway, the sunroof suddenly shattered. There was no impact to cause this to happen.
Turned on rear defrost when starting vehicle, one of the sections of the rear sliding window shattered.
Pushed rear defroster button 3 times to turn on defroster and it didn't work. Finally power turned on after about 10 seconds and defroster started. Drove approximately half mile and stopped in a fast food drive thru lane. Heard a loud popping sound and smelled like something was burning. Turned around and found the passenger side rear windshield window shattered. Immediately turned off all climate controls.
After pulling in to my driveway, one of the rear windows on my f-150 shattered. While I was driving, I had the rear window defroster on. The window shattered shortly after I got out of the truck and closed the door. After doing some research online, I have come to find that this is a fairly common issue on f-150 trucks equipped with the rear defroster system and 3-piece sliding window. I took the truck in to koons ford of annapolis, maryland and was told that while it is a fairly common issue, ford would likely not cover the repair under warranty, as they hadn't in the past. I was quoted $694 for a replacement. Luckily this did not happen while I was driving down the road, like it has for many other people.
Remote started truck which activated the rear defrost, backing out of my driveway I heard a pop and my daughter crying. I asked her what had happened and she stated she did know (as well as a 2.5 year old can) and then I noticed the window behind her head was shattered, but intact. This is the drivers side window on the back glass.
At a stoplight I activated the rear window defroster. After approximately 30 seconds I heard a sharp large cracking sound. Upon investigation I found the driver side rear window was shattered but still in place. No signs of chips from inside vehicle or outside were seen before the incident. After getting back inside the vehicle I noticed the rear defroster was inoperable.
While driving the interstate the driver side mirror glass (just mirror itself with black back support) slumped partially detaching itself from the mirror adjustment mount making it unusable to view the driver side side rear view.
Tl* the contact owns a 2012 ford f-150. The contact stated that after entering the vehicle, the sunroof shattered. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 18,800.
Rear window defroster was on for approximately 5 minutes when a hissing sound started. Approximately 20 seconds later there was a loud pop and the rear passenger side window panel shattered.
May 13, 2014, 0630 hrs. Temp 55 degrees f. While I was leaving for work, I pressed the rear defrost button as the morning dewpoint was high and condensation was heavy on the glass. The light on the defrost button did not illuminate, so I pressed a second time. There was a delay, but the light finally came on as advertised. I drove approx 5 miles to the local fuel stop when I noticed a slight burning smell from the rear cabin area. I parked the truck, and looked around but found no evidence of something burning. I stepped out of the truck and as I started to walk away from the vehicle, I heard a loud "bang", which scared me. It sounded as if something fell from the sky and hit the top of the truck. I looked around, and then opened the right rear door. The burning smell was more prominent, and I then noticed that the 'bang" was my right rear window pane shattering. The whole right rear pane had become extremely hot, and it shattered. There seems to be an issue with this heating/defrost system that needs rectified immediately. My youngest child could have had this window blow right into her had she or anyone else been sitting in the rear cab at that time. In addition, the possibility of the window blowing outward into oncoming traffic could also be a major issue for many different reasons. This needs addressed as soon as possible.
Tl* the contact owns a 2012 ford f-150. The contact stated that while driving approximately 55 MPH, the contact activated the rear window defrosted and moments later, the rear window shattered. The vehicle was taken to a dealer where it was advised that the rear window needed to be replaced. The cause of the failure was not determined. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 38,000.
On multiple occasions while driving on the highway, snow has entered the driver cabin through the dash ventilation system and blown snow into the cab and caused moisture to freeze to the inside of the front and side windows. The ice forms in a few seconds and mostly block forward visibility and view of the side mirrors. The vehicle coolant gauge is showing the truck is warmed and hot air is blowing from defrost vents but not capable to melt or clear ice or improve visibility, even after 20 minutes. I have to scrape the ice with my hand to create a peep hole so I can see. On one occasion when the event happened, the streets and landscape were blanketed with white snow and ice and it became extremely difficult for me to follow the road and safely exit. I was scared I was going to crash into another car or drive/slide off the road. The dealer has inspected my truck and found the ventilation to be clean (no snow or ice build up) and the intake screen to be properly placed. Problem is still occurring.
Sunroof shattered while driving down the road. The weather was nice about 60 degrees and clear skies. There were not any cars in the same vicinity as my truck. Nothing hit the glass, it just shattered out of nowhere.the sound was extremely loud and the glass was pushed outward.
I was driving along with no one very close to me and I heard a loud boom and then some air whistling. My sunroof shattered. When I pulled over and checked, it had an upward bubble in the middle. Nothing hit the truck and I had been driving for at least 30 minutes when it happened. Then the glass started to make pellets and fly off. We took it to ford and it was not covered under the existing warranty (certified pre-owned vehicle). Has this happened to others? Is this a defect? Thank you.
Noticed about a week ago that the rear defrost light stopped coming on when I pushed the button. Had a co-worker ask me what was wrong with one of my rear windows , saying that one of the 3 was noticeably darker than the other 2. The next day, that window blew out into the bed of my truck. Outside temp about 20 degrees, truck had been driven so it was warm. Got back into the truck to go somewhere else, the window blew out. Talked to my salesman, he said the same thing happened to his neighbors truck the week before, also same thing with rear defrost light not working all of the sudden.
While driving after approximately 10-15 minutes, smoke started to appear under and around the front passenger seat which rapidly converted to flames. Immediately stopped and parked the car. Opened the hood and disconnected the battery. I had an abc fire extinguisher which I used to extinguish fire.
Driving down the freeway, I heard what sounded like a loud pop! I had my 10 month old grandchild in the back seat. I began to look around trying to see what happened. I was not passing an under pass nor was there any debris on the road. I looked up to see the moon roof had just exploded! Shaking, I pulled the visor over the glass and pulled over. I looked at the top of the moon roof, it was smooth and took pictures of it. On the inside it was in a thousand pieces, but hanging in there. I took pictures of that as well. I then took it to ford and upon visual inspection, the service writer as well as another service tech acknowledged no impact was visible to the roof. Ford has denied my claim on the moon roof claiming there must have been an impact. I am now sitting on hold with ford customer care to dispute their nonsense and letting them know that I have found a forum on edmond's about exploding moon roofs. I also noted that another ford customer is experiencing the same problem with ford acknowledging the problem and issuing the same result as was given in my report, namely, it must have been an impact! I also told them if anything had happened to my grandson, I would be in a lawyers office today! I have just gotten off the phone with ford customer care and spoke with [xxx] who has contacted the dealer to appeal fords decision on the claim. I am at the point of waiting to hear the results. I told ford they need to investigate what the issue could be and [xxx] stated that they have also filed with the federal safety agency on my behalf. I am hopeful at this point that ford can resolve my issue, but most importantly they need investigate the manufacturer and make sure the product is according to u.s safety standards. My vehicle is a 2012 ford f-150 platinum eco boost. At the time of the incident, my vehicle is less than 9 months old and under 25k miles. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
VIN decoder
See the problems and recalls for an exact car
Buying a used 2012 Ford F-150?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history