The contact owns a 2020 Ford F-150. The contact stated that after starting the vehicle, the messages "Front Camera Malfunction" and "Pre-Collision Assist Not Available" were displayed. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 115,000.
2020 Ford F-150 driver assistance complaints
Page 2 of 3: complaints 11 to 40 of 42, newest first, as owners wrote them.
Transmission engages and disengages periodically as i slow down or come to a stop. Shifts erratically while driving from 6 gear to 4th gear , and when accellerating it hesitates from 2nd to 3rd gear, then shifts hard to 4th gear where i have to press on the brake to stop it. My concern is when it down shifts hard while in traffic, almost got rear ended one time. Just not safe to drive, ive have this truck for less than 5 months now. Preowned with less than 100k miles, just doesnt make sense..
Front windshield camera malfunction. Vehicle only had 61,000 miles.
Truck had two error messages. 1. Front camera malfunction service needed 2. Forward collision error
The rear view camera turned black, sometimes purple, the image is distorted. I googled it and it says 700,000 F150's were recalled for this problem but when I called the Ford where I live they said it didn't have a recall
This happens consistently,while driving with the cruise control,the truck takes off and speeds up almost causing the truck to ram other vehicles. Then the truck shudders and surges before throwing up several codes. I have read this is a problem with many Ford trucks. I feel like our lives are in serious danger . I was hoping there would be a recall because this is leaving customers in situations that may cause injury or death.
I was in an accident and the automatic braking sensor did not kick in even though there was a vehicle directly in front of me. As a result, my collision warning never sounded and the active braking feature of my vehicle never engaged.
The contact owns a 2020 Ford F-150. The contact stated that the back-up camera failed to operate as needed. There was no warning light illuminated. The contact stated that the failure first started as a distorted image on the screen; however, over time, the screen would appear completely blank. The dealer was notified about the failure and referred the contact to the federal safety agency Hotline to file a complaint. The manufacturer was not notified of the failure. Upon investigation, the contact discovered the federal safety agency Campaign Number: 20V575000 (Visibility, Back Over Prevention); however, the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2020 Ford F-150. The contact stated while reversing, the rearview camera image display was blue. A message advising to contact the dealer was displayed. The vehicle was taken to the dealer, where the infotainment system was reset; however, the failure persisted. The dealer informed the contact that the failure was related to the wiring system. The dealer inspected the tailgate wiring and informed the contact that no issues were found. The dealer informed the contact that additional diagnostic tests were needed. The vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 20V575000 (Visibility, Back Over Prevention). The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 79,900.
The forward collision warning system has malfunctioned. Every time the engine is started the forward collision warning system comes on and says the system is not working and you must press the ok button twice to clear message.
Lara IPMA Computer Failure. Alert notice appeared on my truck display alon with an audible alarm indicating Front Camera Malfunction, Pre Collision Assist was Not Available. I contacted my Ford dealer(Columbia TN Ford). To schedule repairs. They had to replace the IPMA Computer to fix the system. The cost of repairs ($2107.91) was not covered by the Vehicle Warranty because of date. The truck has only 31606 miles on it. They service tech indicated the they have replaced many of these computers. I want to know how many of these SAFETY items must be replaced before the federal safety agency takes action to effect a recall?
The 10 R 80 transmission is unstable and can cause the driver to downshift to make up for a shutter in drive train. Ford calls it normal operation. Secondly, the adaptive cruise control shuts off in traffic. At times unknown to the driver. Very unsafe.
The contact owns a 2020 Ford F-150. The contact stated while the vehicle was in reverse(R), the back over prevention camera displayed a fuzzy, distorted image, which caused a visibility hazard for the driver. The vehicle was taken to the local dealer where three different error codes showed a defect with the backup camera. The contact was then informed by the dealer that the vehicle was not included in the federal safety agency Campaign Number: 20V575000 (Back Over Prevention). The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was 46,000.
The contact owns a 2020 Ford F-150. The contact stated that while reversing, the back over prevention camera displayed a blue screen or a black distorted screen, causing a visibility hazard for the driver. The vehicle was taken to the local dealer to be diagnosed and it was determined that the back over prevention camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 48,000.
The adaptive cruise control on the vehicle failed. When passing other vehicles, the system will engage the brakes unexpectedly and aggressively causing possible loss of control and exposes other drivers behind you to collide with your vehicle. Dealership did inspect vehicle but was unable to duplicate. This generally occurs on highway driving over long distances. There are no warning signs that this is going to occur. All of a sudden you will just feel the vehicle brake extremely hard. This happened multiple times while in used during 400 mile trip. (stopped using for remainder of the trip)
The rear backup camera does not work in cold weather when any kind of moisture is present. The screen doesn’t display anything useful and I am afraid it will cause me to have an accident. I have not brought it to the mechanic as I don’t currently have the money to investigate repairs.
The plastic housing for the rear tail light cracked without any accident or stress and water intrusion occurred resulting in a blown sensor module that in turn caused massive issues with how the truck ran. Electrical components would not function including safety features like airbags and windows.
Park brake limited function. Service required. Says my brake light is on. Drains my battery. Is this the same Recall for 2021 & 2022??
while driving truck suddenly decides to go into neutral. this happens twice within an hour. truck is at ford dealership in granada ms. i’m waiting on what they find out
After work on my way home (clear weather), I was driving my 2020 F150 on the highway with Adaptive Cruise Control (ACC) engaged. Suddenly, I noticed that the ACC system was not responding properly to the traffic ahead, and it was not maintaining a safe distance as it usually does. I attempted to disengage the system, but it failed to respond, leaving me unable to control the vehicle's speed manually. Upon investigating, I discovered that the front camera, which is a crucial component of the ACC system, had failed. As a result, the pre-collision feature was also disabled, putting my safety and the safety of other road users at significant risk. Since the failure occurred suddenly and unexpectedly, there were no warning lamps or messages indicating the malfunction before it happened. The issue was not reproducible after the incident. In the meantime, for safety reasons, I have stopped using the ACC system and continue to drive the vehicle with heightened caution. Further more, after a week upon starting my truck, I got "Front camera malfunction" message, and my cruise control, pre-collision assist, and lane keeping assist are not functioning.
The Sync 3 system has been rendered useless by recent software upgrade by Ford. Rear camera sporactically remains on when moving in forward direction. Pop-up messages requiring driver conformation occur after vehicle startup. Navigation, phone, radio are all associated with upgrade. Ford has acknowledged problem and stated that they are working on a software upgrade, none is available at this time. Ford will replace the ATIM which corrects the problem. The ATIM will be replaced under warranty. Vehicles out of warranty can have ATIM replaced at owner expense (+$1000). I find the Sync 3 system's random operation a distraction while driving and a safety hazard.
The Blindspot system, cross tragic system, airbags, and climate control all were disabled intermittently. Climate control disabled allowed my windows to fog up impairing visibility which posed immediate danger of collisions. I read an online forum and found that my tail light had water in it which created a short to all those systems.
We had a lady turn In front od us and we ran into her. Front-end of truck damaged and pushed back towards doors. No airbags deployed, no collision assist warning went off.
Forward collision warning (pre collision assist not available) message comes on while driving with no vehicles in front, driving under normal conditions. Cross traffic system rear - Not detecting vehicles, intermittent. Reported to dealer, no faults or issues were found. Since being at the dealer, the 2 issues continue intermittently. We have the "Ford Pass" app which records any/all alerts, I cannot download them at this time.
I have had problems with the truck since I purchased it. The first week I had it went a trip with my daughter to Oregon. As we were headed back to Montana my crash assist starting going off and there was no other cars or objects around. I took it to Helena, Ford when I got back. The cameras are constantly going out and the crash assist has been failing. My truck will be back in the shop after it gets out of the shop in missoula, Mt. It will be back at Helena Ford for another camera that has gone out which isn’t allowing me to parallel park and may be affecting the crash assist again. My truck is in the shop constantly for the transmission or cameras. I have been constantly telling them my truck is shifting hard. It’s also been having brake problems which they can’t figure out. The brakes have been making a horrible loud sound. I have had transmission problems since I have purchased this. It has been shifting hard and I’ve taken it in for this again and again. They did something each time to the transmission. They also did a recall fix on it. It still continued to shift hard. All information is at Helena Ford, Helena Mt. I had a tow system installed on my truck to tow behind my motor home. I had the system installed by a Professional at Speciality Iron Works in Great Falls, Mt. I had them hook it up to my motorhome and we went through the whole set up according to Fords manual to put it in tow mode to tow behind the motorhome. It said tow mode enabled. When I got to my destination that day it had messed up my transmission and they( Ford Lithia, Missoula, Mt) are saying tow mode was not enabled. Before even looking at my truck they said to be prepared to pay out of pocket because Ford has not been doing anything about these situations. I have a witness that it was in tow mode. He is the manager at the shop that installed my tow system Gary Adams 4064523672. Ford said they couldn’t accept him as a witness because he doesn’t work at a Ford dealership.
The contact owns a 2020 Ford F-150. The contact stated while driving 65 MPH, the anti-collision warning was activated with an audio sound, and the message was displayed on the instrument panel. The contact stated that the failure had occurred at least six times with no objects around the vehicle. The vehicle was taken to the dealer and they informed him that they saw the warning activated once however, no failure cause was diagnosed, and the vehicle was not repaired. The contact stated that the dealer informed him of a manufacturer recall for the anti-collision system however, his VIN was not included in the recall. The contact stated that the vehicle was taken to the dealer after he was coming to a complete stop and a noise was heard coming from underneath the vehicle. The dealer replaced the driveshaft, fuel tank, and the two straps however, the failure continued. The contact stated that the fuel tank issue had been ongoing since December 2020. The dealer stated that there was no remedy at this time. The dealer information was not available. The manufacturer was notified of the failure however, the contact was unaware if a case was opened. The manufacturer advised the contact to take the vehicle to the dealer. The approximate failure mileage was 5,500. The contact stated that the fuel tank failure mileage was 2,008.
I brought my truck into Crown Ford in Lynbrook NY for an oil change and to have the rear camera recall repaired. They did not repair the camera and told me that they only work on the recall if there is a problem noticed by the driver or if the camera fails. I am going to bring it to another dealership to have it repaired.
I was involved in an accident in my new ford f-150 king ranch on the above date traveling on the henry hudson parkway (manhattan) southbound. My truck was struck in the rear passenger door by an unknown vehicle and caused us to spin out 2 times at 60 MPH and hit the center concrete divider almost directly head on. We hit to the passenger side of the front of the truck.. The airbags didn't deploy. The canisters on the side impact airbags opened and the powder was all over but the bags didn't deploy. I don't think this was normal and I feel it should be looked at. There was $31,000 damage to the vehicle which wasn't totaled. Is this something that this agency will look into for me? Respectfully submitted, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr*dt
My truck has 4 backup collision warning sensors on the rear bumper. After some heavy rain, I have had 1 sensor start to indicate a close object as I start to back up my vehicle. There is no object back there. This initially occurred in a parking lot, but the problem now persists and the audible warning with a dash camera indicator light goes off whenever I back up the truck.
While I was driving on friday, my 2020 f-150 stalled. An error message popped up on the instrument cluster saying "auto startstop shift to p then restart". I restarted and it happened again. I then waited 10 minutes and restarted and it has not happened since. I took it to bob thomas service in hamden, ct today and they are saying they cannot find anything wrong. If I was on the highway or turning across traffic, stalling at that time could be disastrous or even fatal.
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