The APIM failed when the vehicle had less than 25,000 miles on it. It was paid for by an extended vehicle warranty, instead of being paid by Ford for bad equipment. It is now back in the shop and they want to charge almost $400 to provide a software update to the equipment that was just replaced. I had the same issue on a 2020 Lincoln Aviator. APIM had to be replaced, my extended warranty was used to replace it, and now it needs an update to work properly. Please require dealerships to enter these issues, not vehicle owners.
2020 Ford F-150 electrical complaints
Page 3 of 4: complaints 41 to 70 of 89, newest first, as owners wrote them.
Rear tailgate Camera failed
1 year ago I started getting the “Charge System Fault” alert on my truck, took to the shop and they advised the battery needed to be replaced. After replacing, a few weeks later it started happening again, so they did further testing and advised the alternator was bad. Replaced the alternator and 6 months later the alert started intermittently again. It has been sporadically ever since when at an idle and doesn’t stay on long enough to have on a reader to reflect what is really wrong. I’ve attached the error from my FordPass app that comes thru once in a while but it’s frequent on the truck dash while it’s running, at idle whether in park or at a stop light. It’s not every time the truck is running, but becoming more frequent again.
While driving in the rain, my vehicle had a complete electrical failure. I could not accelerate or even turn the vehicle off. Because of this I could not move my vehicle off the highway. Fortunately I was not hit by the vehicle behind me, and was not in a turn. he Several warning lights came on. After being towed to a dealership, it was found that the factory windshield was leaking into the passenger side area where the Body Control Module (BCM) is housed. This flooded the unit and completely killed the truck. It was surprising to me that rain had the ability to completely render my truck useless. The manufacturer would not cover any repairs as they claimed windshield leaks were a maintenance issue.
1. The start/stop function will not restart at some long stop lights. I have to restart the vehicle. 2. The wiper will come on without being turned on. 3. The brake have started to grind like, the brake pads are bad. The brake will grind sometimes when coming to a stop. They have been checked and a recent service also. The brakes do this even during the day. The dealership found the brakes to be working in perfect order. 4. Transmission issues have been resolved to a point. 5. Service department great, however; the can duplicate issues with vehicle.
My back window randomly shattered when it wasn’t being driving. I assumed a rock was flung up from the road from another vehicle, causing it to shatter, but when I took it to get it replaced, the glass technician pointed out that the defroster heater wire overheated, causing the glass to shatter. Reports online show this has happened before. My tech said it could have caught the truck on file. I tried to upload photos of the shattered window and the burnt electrical wire, but the website wouldn’t let me.
Passenger front door lock failed and we were unable to access passenger during, what was interpreted as a medical emergency. The only way to access passenger was to go through the rear passenger door.
The computer system would set off all the alarms and shut down truck. Yes i think it can be inspected. My safety was at risk when truck would shut down traveling down the road at highway speeds and losing power brakes, power steering overall control, and this would happen when raining and wet slushy conditions on the road way. Yes No not to my knowledge. Yes all the alarms would go off and a second later vehicle would shut down. It was always during wet conditions, sometimes alarms would all go off and truck would stay running i would pull over to side of road and alarms would go away i believe after drying out?
The plastic housing for the rear tail light cracked without any accident or stress and water intrusion occurred resulting in a blown sensor module that in turn caused massive issues with how the truck ran. Electrical components would not function including safety features like airbags and windows.
Park brake limited function. Service required. Says my brake light is on. Drains my battery. Is this the same Recall for 2021 & 2022??
Reporting this same incident type again. My truck continues to sporadically shutoff while operating the vehicle. My truck has shutoff while driving twice in the past 2 months. Under normal driving conditions I can be driving and suddenly the engine will shutoff and I lose all power and power steering. The latest episode I was turning right with traffic approaching behind with my kids in the truck as well. The error on the dash is the same every time “Auto StartStop Manual Restart Required”. I have to come to a complete stop and put the truck in park to be able to restart. Having to stop on a very busy road to restart is a major safety issue and I believe this truck will end up hurting myself or others. I have had the truck into ford more than once and they claim there is no problem even though I show pictures and video. I contacted ford directly again and they really don’t seem to care very much, from what I can tell they refuse to acknowledge I have a problem with the truck. Please help me.
The contact owns a 2020 Ford F-150. The contact stated that rodents and squirrels had eaten the wiring on multiple occasions. The ABS, cruise control, parking, and traction control warning lights illuminated and became inoperable. The vehicle was taken to the local dealer, where it was diagnosed that the wiring had been chewed on and needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving at an unknown speed, the ABS, cruise control, parking, and traction control warning lights illuminated. The manufacturer was contacted and opened a case. The failure mileage was approximately 19,000.
Most everytime I start the vehicle, i get asked to confirm settings for the Sync System. I have attached pictures of what the screen says. Sometimes the rear camera works but other times it does not work. Sometimes the system will prompt me while I am driving making the sync navigation unable to be seen on the screen. Sometimes I have a black screen for entire drive with no functions like the backup camera or any other function. Sometimes it shows my reverse camera for my entire drive, even if I never put the truck in reverse. Also the Radio blasts whatever station it feels like which almost caused me to have an accident. I contacted Ford with no timetable for a fix. Was told that this is happening to a lot of vehicles with Sync 3.4. There's a partition on the onboard computer that's responsible for remembering settings that fills up, then you get this behavior constantly - forgetting camera and preset settings, popping up this message, not remembering the last radio station, etc. This is a very dangerous situation that Ford must have not tested for a bug in the Sync system before sending the software update out to be installed in the vehicle. Every time I drive the vehicle, it is dangerous when the sync system malfunctions.
Trailer brake controller to apply breaks to Trailer is not working and unable to stop safety. Problem has been reproduced with dealership. The trailer control module has been replaced and did not resolve the issue. Still have no trailer brakes. Errors I get is " Trailer disconnected or no trailer hooked up" does this with any trailer I hooked up. Tried with 3 different types. As of right now the dealership does not know what is going on. Everything on my trailer is working according to dealer. I even took trailer to dealership and is there now for testing. It's been a week now and still have no clue what is the problem and spending alot of money to even find the problem that no one knows how to fix.
Gps/ radio failing,under warranty ford tried to fix, needs a new radio but doesn't know when they can get one. Also cruse control not functioning properly- ford dealer replaced steering wheel buttons but on one occasion when pushing the reduce speed button the truck kept accelerating to 10 miles above speed limit before it disengaged. Ford garage said if they can't get it to repeat this problem, they can't fix it. Drivers seat when parked reclines on its own, again garage could not get it to repeat the problem so not fixed. Possible emergency brake recall. Truck gives no fault codes. Was told not to use cruse control but then if it doesn't repeat the problem ford won't fix it. I and my wife no longer feel safe in the truck and am trying to get ford to buy it back. No paperwork given at the time of repairs because they could fix nothing. Spitzer ford in dubois is the garage I used. 3 year original truck warranty will soon expire, I believe in september or early october of 2023.
Having issues with sync 3. Radio default settings are not being saved, phone will not stay connected, sync auto update confirmbscreen appears at every vehicle start up, voice command will not work for phone calls, some times when using "call person abc" the system navigation wants to start up. Sync boot up is very slow to start up. I attempted system master rest working with Ford customer care. The sync system went screen blank and locked up. I eventually had to disconnect battery to final get a successful boot up. This seemed to clear up issues for about 1 week then all symptoms came back but worse. I brought this to dealer three times. First two times they could not reproduce issues but tried master rest of sync 3. This was only a short term fix (a couple days at best). They were very helpful but were having very difficult time to reproduce. Third time they finally got APIM to fail. Prior to replacing module dealer called me back and said they just had another customer come in with similar F150 to mine stating same issues. Dealer investigated again and found that we both had the same over the air updates pushed to our vehicles within a 2 week time frame around February to March 2023. Dealer believes Ford may have sent out corrupt update. The recommendation by dealer was to wait a month or so to see if Ford pushes out new update. They did not feel by replacing APIM would resolve if software was corrupt. It has now been about 30 days and no news of any new sync 3 updates. Issue has progressively gotten worse to the point that I have to reload my phone everytime I start my truck and hope maybe it will work with voice activated hands free feature. Radio still will not hold previous settings in memory and system auto update screen consistently pops up with every vehicle restart. Attempted to to manual software updates but it reports my sync software is up to date.
Ford issued an update for the sync 3 system (3.4) and now the radio / camera system resets on each start up. When this happens, the back up camera feed gets hung up and freezes, causing either a collision unknowingly or difficulty on backing with a trailer. The radio loses most of the settings that are usually saved. There is a whole internet discussion about this problem and it seems that the memory does not overwrite and causes the system to reset each time. Ford has not addressed this issue with an update yet.
While driving my 2020 Ford F150 a few days ago I was stopping for a red light. After stopping the truck completely powered off and gave a warning alert on the dash that stated " Auto Start Stop Shift to P, then Restart Engine. During this time the red battery light was also on and the Auto Start Stop light that normally light green when active or gray when inactive was yellow and flashing. I have since taken the truck to my local dealer who cant seem to find a issue. I have however done my own research online and have been seeing that this seems to be a well known issue with Ford brand.
The Blindspot system, cross tragic system, airbags, and climate control all were disabled intermittently. Climate control disabled allowed my windows to fog up impairing visibility which posed immediate danger of collisions. I read an online forum and found that my tail light had water in it which created a short to all those systems.
I was driving and the engine cutoff auto start stop message popped up had to stop and put the truck in park then turn the key to restart engine.
Front passenger door will not unlock with key fob or driver door unlock button. Had repaired at Ford house once, currently in again as of 10/3/22
The contact owns a 2020 Ford F-150. The contact stated while driving 35 MPH and attempting to accelerate, a warning message to pull over and restart the vehicle was displayed. The vehicle independently powered down and was restarted by the contact to keep driving. The contact stated that the failure occurred twice. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23,900.
Truck turned over but display was blank and all gauges read off. Front windows would not roll down. The check manual(wrench) was indicated on the DIC. Truck had been shifting strangely for a few days and it’s performance seems diminished. Will be checked at dealer. Battery checked and no problems nor loose cables found.
Ii stopped at a stop sign and the auto stop feature engaged. As I began to pull out the engines started and then stalled. I received an error message in the message center above the steering wheel, it said “AUTO STOP START SHIFT TO P THE RESTART THE ENGINE”. Fortunately it was a secondary road. There was a car coming but I was able to coast to the side of the road, activate my flashers before he arrived. I put the vehicle in park and was able to restart the engine without a problem. It did not happen again.
I was driving down the highway when my engine starting shaking so bad I could barely control the steering. I managed to get to the side of the road, and even in park the whole truck was shaking. Had to call a tow truck (cost $100) to take it to nearest Ford dealer. Rodents had chewed through wiring to fuel injectors and knock sensor ($1400). This was the second incident of rodent damage on the wiring of this truck. Mechanic said the soy-based wire coating Ford is using is irresistible to rodents. Insurance company said rodent damage claims on the vehicles using this type of wire coating are 59x higher than on other vehicles. This is a safety concern because of things like happened to me! I could have very possibly wrecked due to this shaking that was so violent. The other event caused my locking system to malfunction. I could have been locked in my vehicle! This is unacceptable. My previous vehicle (Jeep) was parked in the exact same location daily and never had a rodent damage incident. Ford needs to address this!!
The contact owns a 2020 Ford F-150. The contact stated that while his wife was driving 55 MPH, the vehicle lost motive and electronic power. The vehicle rolled to a complete stop. After approximately five minutes a message on the center display stated, “Shift vehicle to Park and restart”. The vehicle was restarted and driven to the residence. The next day the contact had the vehicle towed to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.
The tail gate lowered on its own while we were driving down a high way and towing our camper. It dented the propane tanks and shifted the hitch system in addition to totaling the tail gate.
For the 3rd time while I was driving my 2020 f150 stx with only 4,218 miles the engine shut off completely and displayed 'auto startstop shift to p, then restart engine' on the dash display. The last time this happened was on 4/22/21 I was driving through a street going about 20 MPH. Fortunately, there were no vehicle in front of me or behind me and I was not trying to turn at an intersection which could have resulted in a collision. The same thing had happened on 3/18/21 while driving on a street going about 15 MPH. And the first time this happened was on 2/20/21 I was pulling in to my driveway so stopping and doing so was not a safety problem. I am really concerned about this problem I felt very unsafe in my truck if this problem doesn't get resolved people can get in to an accident and get seriously injured or killed. I did some research online and also checked my VIN for any recalls and I was surprised to not find any. From researching online forums the auto start/stop function appears to be faulty and needs to be fixed/recalled before someone is seriously injured or killed. This issue appears to be widespread and across multiple model years. On 4/24/21 I took my truck to the dealership where I purchased it the tech called me and told me that they ran several tests and the truck did not give any problem codes. For safety dealership said they did not want me to drive truck so they would keep it and would contact ford to report issue and wait for their recommendation. I'm still waiting for update. I hope ford takes this issue seriously and does a recall.
Ford cameras recall: 20c19 and 20b39. I received notification of the recall during normal maintenance on march 1, 2021, not via ford headquarters. Apparently, the recall was on 09/23/20. Two different ford dealerships (in palm desert area) have said one of the cameras is on backorder with no clear indication when it would be received for installation. Therefore, from the date of the recall until now (approximately 6-months), I have not received the corrected parts or installation.
Complaint is that ford will not complete the work on their recall in a timely manner. The front camera intermittently does not work. Issue started approximately 9-10 months ago at which time it occurred approximately 20% of the time. Ford issued a recall notice on 9/23/20 to address this and after 6 months they still will not repair my truck. The front camera fails to operate approximately 90% of the time at this point.
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