High Pressure Fuel Pump Failure: On [XXX] While driving on the highway our 2020 F250 Super Duty Vin # [XXX] experienced a complete and sudden loss of power in the fast lane, creating an extremely dangerous situation. Our safety and the safety of others were at risk due to us merging across 4 lanes in heavy traffic with no power steering and no motor function, parking in a very narrow shoulder area and requiring a tow from the highway. After towing and a diagnostic evaluation, it was determined that the high-pressure fuel pump (HPFP) failed, a known safety concern with a recall issued our truck being built in Kentucky on August 2, 2020 The cost of repairs are around $15,000. This vehicle is housed at a local diesel mechanic, and is available for inspection upon request, and has not been inspected by anyone currently. When will this recall be remedied? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2020 Ford F-250 SD fuel system complaints
Page 3 of 3: complaints 41 to 65 of 65, newest first, as owners wrote them.
The contact owns a 2020 Ford F-250. The contact stated while driving 40 MPH, the vehicle stalled, with the check engine warning light illuminated. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000. VIN tool confirms parts not available.
Its a recall for aged biodiessel deposits to accumulate in the high pressure fuel pump.
The contact owns a 2020 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 55 MPH, the vehicle suddenly downshifted from 8th gear to 3rd gear, causing the vehicle to hesitate as if the transmission was slipping. The vehicle started to self-correct, and the transmission shifted between 5th and 7th gear. The failure occurred twice within 2 weeks. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed that the transmission had failed and needed to be replaced or rebuilt. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 90,879. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while driving 60–70 MPH, the vehicle unexpectedly stalled. An abnormal sound was coming from the engine. The check engine warning light and the low fuel pressure warning light were illuminated. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump and the fuel system needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Driving down freeway truck started to shutter knock and sqaul making noise and wouldn’t accept any throttle , truck died and coasted to shoulder , hauled to shop on wrecker had mechanic diagnose issue resulting in several fuel system codes all stating correlating cylinder imbalance Low fuel pressure on all circuits etc , pics were to large to upload below but could send via email if needed
The contact owns a 2020 Ford F-250. The contact stated that while her husband was driving at an undisclosed speed and accelerating, the vehicle unexpectedly stopped. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed that the fuel pump and the fuel system needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 92,000. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-250. The contact received notification of the federal safety agency Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The contact had replaced the starter however, the failure persisted. The contact stated that the vehicle failed to start. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000. VIN tool confirms parts not available.
Code P221C code stating that the DEF reductant heater is malfunctioning during cold weather
The contact owns a 2020 Ford F-250. The contact stated while driving 45 MPH, the vehicle sputtered and lost power. The vehicle was towed to the residence. The contact stated that a mobile mechanic diagnosed the vehicle and determined that the engine needed to be replaced. The manufacturer was notified of the failure. The contact related the failure to the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the VIN was not included in the recall. The failure mileage was approximately 200,000.
My truck started having the extended start a couple of years ago. It seems when it's warmer outside, sometimes, it will crank for an excessive amount of time before it will start. It was very intermittent and hard to determine exactly when this would occur. Someone told me it was the fuel pump and that the fuel pumps in certain Ford Super Duty models were just faulty. A couple of weeks ago, I was pulling onto the highway from a stop. My check engine light came on and the truck almost stalled. There was a vehicle that had to brake suddenly to avoid this. Now I notice that when I give the truck gas when it's in a higher gear, it hesitates and starts jerking back and forth. I can't drive it now. I know it's the fuel pump. I also have a neighbor that has a 2019 F-250 truck and his truck is doing the exact same thing right now. He said he's had the extended crank for a few years occur to him as well. He contacted the dealership and they told him it's a known issue with the fuel pumps in the Super Duty trucks. There are many videos online of folks reporting the exact same thing as my truck and my neighbors truck. However, we have gas engines and not the diesel engines. I feel the recent recall should be extended to all Super Duty trucks and don't just think it's an issue with the diesel trucks. I'm just wondering if anyone has looked into all the fuel pumps Ford is putting into their Super Duty trucks. It's crazy how so many people are having problems with them whether they have the gas engine or the diesel engines. Thanks!
The contact owns a 2020 Ford F-250. The contact stated that while driving at approximately 40 MPH, another driver on the road informed the contact that the vehicle was leaking diesel fuel with an abnormally strong diesel odor. No warning lights were illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that an unstated filter needed to be replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.
The contact owns a 2020 Ford F-250. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed; however, the contact was unsure of the diagnostic results. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in an unknown recall. The failure mileage was approximately 80,000.
The contact owned a 2020 Ford F-250. The contact stated that while driving at an undisclosed speed, the vehicle entered LIMP Mode, and inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the CP4 fuel pump and informed the contact that there was rust on the fuel pump because of water damage, even though the water sensor failed to detect the presence of water within the fuel system. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 89,000.
The contact's fiancé owns a 2020 Ford F-250. The contact stated while the driver was driving 70 MPH, the vehicle shut off inadvertently. The contact's fiancé was able to pull to the side of the road. The battery warning light was illuminated. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed that the Bosch CP4 high pressure fuel injector pump had failed and there were metal shavings in the fuel filter, which caused the vehicle to stall. The vehicle was being repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 100,000.
The contact owns a 2020 Ford F-250. The contact stated that while driving up a slight incline and pulling a trailer a burning type odor was suddenly present inside the cabin and the check engine light had flashed on before the vehicle began to lose power and stalled. After lifting the hood smoke and flames were present coming from the engine compartment. The contact attempted to extinguish the flames using a fire extinguisher but was unsuccessful and the flames intensified and began to spread to the cabin of the vehicle. Eventually the vehicle was completely destroyed from the flames. A fire report was taken at the scene and the vehicle was towed away. A police report was not taken. The cause of the failure was not determined. The local dealer was notified of the incident. The contact also indicated that a motorist observed fuel leaking from under the vehicle prior to the incident. The failure mileage was 28,000.
Evaporator purge valve Ford part number LC3Z-9B325-A. It has been changed by local Ford dealer once, inspected twice more in a 7 month period by the same dealer. Causing erratic idle and engine pause during accelerating. Engine warning light repeatedly appears, during dealer inspection, dealer reports passing test and turns engine warning light off.
While driving on the highway at approximately 70 mph the truck's check engine light came on followed by a message "reduced power" on the dash cluster. The truck shut off almost instantly after this.
The contact owns a 2020 Ford F-250. The contact stated while driving 75 MPH with the Adaptive Cruise Control activated, the vehicle started shuddering and lost motive power. The message "Engine Failure" was displayed. The vehicle was towed to the dealer, where it was diagnosed with high-pressure fuel pump failure. The dealer diagnosed that the fuel injectors, the high-pressure fuel pump, and the fuel lines needed to be replaced, Additionally, the Diesel Exhaust Fluid (DEF) fuel tank needed to be cleaned. The dealer informed the contact that the repair was covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 20,942.
Going down road cruise set in a 4 lane heavy traffic my truck dies like a light comes on and cars are bumper to bumper I’m trying to pull over my children are in the vehicle they go to crying scared finally I got half way off the road and got out and with few good peoples help pushed it out of the road I switched on and off the truck I could hear the pump near the tank making all kinds of noises I new then my fuel pump had went out
Motor has a nkocking tapping sound like and old school type writer and gets loud at times when ideling and some time really loud anfter driving it fo rw whlle, (diesel engine doesn't sound like that),ford engineering at factory knows what the problem is but refuses to allow dealership to repair it and replace the parts. Transmission had snecor and valve body go out caused transmission to lock up in 10th gear and stalling out. Dealership replaced the parts with new ones, bu tdid not correct the problem and now stalles and slippes when shifting gears, or sometimes shifts so hard it shakes the truck (f250 diesel). Has a grinding noise when down shifting from 5,4,3 gears. When drivining the truck and go to pass around another vehicle is slips gears are stalles down until it can catch its gear to go happened several times. Vehicle only has 6,500 miles on it and was purchased august 26, 2020 and should not have these issues and problems. Most of all the factory engineers should not deny the dealership to fix and replace what is wrong and cauusing the lound and upnogchis knocking ticking sound even after doing a black box flight recorder to determine where the problem is coming from. They said to keep driving until enough complaints com in to have a recall sent our are until it brakes and goes out. This is a safety hazard to everyone on the road and could possibly cause harm to inisant people, such as myself, my family, and others out on the road. Please have this looked into and help get it taken care of.
On august 28, 2020, the engine in my virtually brand new 2020 ford f-250 truck (equipped with a diesel engine) suddenly and without any advanced warning whatsoever shut off while the vehicle was in motion. I had just turned from state highway 10 into the left lane of a four-lane city street in 5 o'clock traffic on a friday evening. Without either power brakes or power steering, I was able to get the truck out of the roadway and into the parking lot of an adjacent business. I tried to restart the vehicle numerous times. While the engine would crank, it simply would not restart. I contacted my local ford dealership the next morning and they arranged to have the truck towed to their place of business. After the ford dealership had my truck for nearly a month, they determined that the cause for the sudden shutdown of my engine was a failed bosch cp4 high pressure fuel pump, which failure contaminated my entire fuel delivery system with metal shavings. I am now aware that there are class action lawsuits against each of the major us manufacturers relating to failures of the bosch cp4 high pressure fuel pump as a result of the lack of lubrication provided by low-sulfur diesel fuel generally available in the us, which failures result in substantial repair costs to replace the entire fuel delivery system.
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