Had recall perform for tailgate opening unexpectedly on march 3, 2020. In december 2020, the tailgate opened multiple times while driving on the highway and while reversing to attach a trailer causing damage to the tailgate. We contacted kendal ford in meridian id to get this problem resolved and they said ford would not cover it since the recall was performed and is now closed. They want in excess of $1500.00 to fix the problem that should have been fixed with the recall. Ford will not budge in covering this issue which was part of the original recall. Obviously the recall for the tailgate did not work. Please can you have another recall issued for this tailgate issue. It is extremely dangerous to have items in the bed of our truck and not knowing when the tailgate will open and contents fall out causing an accident.
2017 Ford F-350 SD electrical complaints
Page 2 of 2: complaints 11 to 30 of 30, newest first, as owners wrote them.
The power tailgate will release while in motion. I had the ford recall completed once, I believe around september of 2020. I just had the truck back to the dealer because the power tailgate fix does not appear to correct the issue. They just removed the original recalled parts and did the recall again on my truck. This current work was completed on 1/20/21. Please force ford to do a reprogram of the body control module to include notification when the tailgate is open in the display in the dash. I will have to wait and see if the reinstallation of the recall will correct the issue, my thoughts are not.
The door ajar light, dome light, and truck bed light stays on when the doors are closed and while driving on city roads. Once on the highway the senor will finally go off. We have told the dealership about the problem a few times but they refuse to do anything if they cannot see it happening. After driving to the dealership, the problem is not visible because we have to take the highway. They finally scheduled an appt. But waiting until the warranty expired to tell us they had time for us to bring it. It has literally been 3 years this month!
Tail gate on the pickup came down on its own while driving and was damaged. This was a recall item on the truck, that we had completed by ford just prior to incident. The recall did not work, the tail gate still came down on it's own while driving. Ford is refusing to cover damages.
I took my truck in for a nonrelated repair. When I was there I was informed that there was a safety recall on tailgate opening. I never had a problem with it opening but since it was already at the dealership for other repairs, I okayed the recall repair on the tailgate opening on its on. Now since I have had the repair done on my truck the tailgate opens on its own now. I have taken it back several times for the problem. But I have been told that if they can't verify the problem they can't fix it. But I can't make it do it on command. It does it on its own once every 7 to 14 days. Can I get help on getting this problem repaired? Most of the time when this happens I get into my truck, start it and go to back up. I get warning tone and notice that the tailgate is down. I'm worried that I could be pulling a trailer when this happens and it damages my tailgate and trailer.
Purchased truck a couple weeks ago and after driving it on roads to work at speeds of 40 MPH and above showed high level of instability when going over bumps and rail road tracks on rough roads especially and vehicle was hard to control in traffic, death wobble in front end causing safety hazards and is very dangerous; vehicle is hard to control and puts safety of my family and others at risk in this huge truck. Reported to dealer and they would not help me said to schedule service, I demanded my truck back or a different truck, manager would never return my calls or emails. Service doesn't respond, managers either, electrical keeps locking up as well in GPS and interior controls as well as voice prompts. This is a lemon and waste of 60 grand. Intend to seek legal action and report this safety hazard of rockwall texas ford selling unsafe vehicles and lying to customers saying their vehicles have been thru 200-point inspections and safe. I replaced all the shocks, tires, and wheels and some suspension parts hoping to help the problem and have spent over 6k and still have not fixed it, dealer doesn't help. This should be illegal selling unsafe vehicles and not providing any warranty as I was charged for it when purchased.
Driving down road truck loses all power and then comes back on. Door not shutting. Driving truck down road and hit a bump feels like you are going to lose control and you have to pull over to stop the truck from shaking. Automatic 4 wheel drive stopped working. Wiper motor went out.
My 2017 ford f-350drw tailgate keeps opening when driving or stationary. It has opened at least 10 times in the past year and at least 15 times since purchasing. Trying to convince ford dealerships that the tailgate was up, and I did not forget to secure or touched one of the buttons to release the lock. On november 21, 2019, while towing on I-44 in oklahoma, our 5th wheel rv, the tailgate opened and damaged the tailgate along with the two doors of the rv. I always check my truck and rv after each service stop. I checked at the previous stop prior to lawton, oklahoma and the tailgate was up. I stopped at the last service station on I-44 prior to entering texas and saw the tailgate down and the damage. Until I get my truck repaired, I have had to install black bungie cords to keep the tailgate from falling.
The tailgate at times comes unlatched. I do have a canopy which keeps the tailgate from dropping down all the way. Truck only has 10700 miles on it and is still on warranty. I have taken it to the dealer twice, they cannot duplicate the problem, nor find anything wrong. I have called ford customer service 3 times, and have done what they told me to do, but they do not follow through with what they tell me they are going to do. Vechicle is in motion, and has happened when pulling my cargo trailer. Date below was the last time this happened. I do not drive this vechicle much.
Truck tailgate randomly opens when vehicle is being driven. I have owned this truck for 6 months and the random opening has occured 4 times when driving. Without any notice or warning the truck tailgate opens when the vehicle is being driven. The most recent occurrence caused the loss of cargo on the highway. It appears the fob is somehow double clicked when in the driver's pocket causing the tailgate to open (fob has tailgate remote opening feature). This is a serious safety concern since the vehicle operator has no way of knowing the tailgate has opened. There should be an interlock that prevents the automatic opening of the tailgate when the vehicle is being driven.
Tailgate opens on its own without driver command while driving
Rear tailgate opens by itself. Unknown when it occurs as I have a camper shell which prevents the tailgate from completely opening. This has occurred 40-50 times randomly since purchasing the truck new in august 2017. Notified the dealer of issue and ford tsb-2196 but was informed that because my vehicle was produced after june 2017, it does not apply to my problem. Unless they can duplicate the issue, they will not address the issue. No damage has occurred because of the camper shell preventing tailgate from dropping.
For no reason the tailgate will open on it's own. Either driving or parked. Tailgate has come down a number of times. At highway speeds and in a parking lot.
Well driving tailgate opens on its own causing damage to tailgate trailer .was in for repairs but is still opening not safe don't want law suit for stuff that falls out. Lost ratchet straps & 2 power drills batteries & charger no light or buzzer letting driver know that tailgate has opened there is one for hood think I would notice my hood. Scared to drive also too costly & dangerous to drivers behind me.
Tl* the contact owns a 2017 ford f-350. While driving 65 MPH, the electric tailgate slowly opened on its own without warning. As a result, objects in the cargo bed spilled onto the highway. The same failure occurred multiple times. The vehicle was taken to ken garff american fork ford (597 e 1000 s, american fork, utah 84003) several times and they replaced the wire harness and the latches. The vehicle was currently at the dealer. The manufacturer was made aware of the failure and provided a case number. The vehicle was not diagnosed or repaired. The approximate failure mileage was 5,000.
I'm april of 2018 the electric tailgate on my 2017 ford f-350 started opening on its own anytime and anywhere. It did not matter if the truck was in park or in gear but did not open at speeds above 10 MPH or so. After going to the ford dealership in elkhart in. I was told there was nothing that could be done because if they unhooked the wiring l could not open the tailgate. I pull a 5th wheel trailer with the truck so this was not an option if l wanted a tailgate. I tried to watch the best l could before taking off to make sure the tailgate was closed when l would move the truck. I did not notice that it had come down again and made a turn with the trailer hooked to the truck. Needless to say the tailgate was crushed beyond use and broke a twilight lens at the same time. Again l went to the ford dealership in elkhart in and was told they had no reports of problems and there was nothing they could do about it. The tailgate has not been replaced do to the fact l am sure there is still an is sure.
The remote electric open rear tailgate has a serious design flaw. The problem is either due to faulty key fob, poor placement of the interior button that releases the tailgate or some other electrical issue. The problem is the tailgate will 'at random' open on its own. I've had this happen on many occasions, I'm very mindful to keep the key fob out of my pocket and not allow my palm to hit the button while releasing the parking brake (very poor location). I have had damage to my tailgate due to it opening while pulling a trailer, it resulted in the backup camera being damaged. Ford will not warranty this and seems to ignore the problem.
The rear tailgate will open randomly on it's own. I've taken it in and nothing was done . This could cause a serious accident when towing a 5th wheel because the tailgate would hit the trailer. When this happens potential loss of steering could happen.
Tl* the contact owns a 2017 ford f-350. The contact stated that the key would remain stuck in the ignition switch and was unable to release when the vehicle was turned off. Ford motor company dealer was contacted (1 american rd, dearborn, mi 48126 (313) 322-3000) and the contact was advised to bring the vehicle to the local ford dealer for diagnosis. The vehicle was taken to the dealer, where the contact was advised the vehicle had ignition failure due to an unknown cause. The vehicle was not repaired. The manufacturer was made aware of the failure. Failure mileage was 10,422.
The 2017 ford superduty trucks have a remote tailgate release in the lariat and king ranch models. The tailgate of my truck and others have dropped without action from the user. This makes these vehicles unsafe when carrying cargo that is only secured by the tailgate or when towing 5th wheel trailers. Mine has dropped some 16 times since november. Apparently ford dealers are universally blaming the operators for accidentally pushing the tailgate button twice on the fob. However, I had an accident on may 6th, when I could not have pushed the button on the fob. The tailgate dropped, after I drove over 65 miles on mountain roads - just as I was entering an interstate on-ramp. My trucks tailgate and my 5th wheel camp trailer were both damaged. Fortunately I was not in traffic. The damage to the 5th wheel was just under the propane tanks and near the mail power bus. I am changing the truck wiring to disconnect power to the tailgate, but this is really not a satisfactory fix. On line I found at least 3 other instances of this problem. Whether the operators and unknowingly activating the tailgate release or the fobs are faulty or the electrical systems are faulty or whatever the cause, the result is a hazard that can cause loss of vehicle/ trailer control or the dropping of cargo on the highways. This is a hazard that needs fixing by ford.
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