The contact owns a 2017 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated but the contact was able to drive to destination. However, upon attempting to leave from the location, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the high-pressure fuel pump, resulting in damages to the fuel system. The vehicle was repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 173,000.
2017 Ford F-350 SD fuel system complaints
Page 2 of 2: complaints 11 to 40 of 40, newest first, as owners wrote them.
The contact owns a 2017 Ford F-350. The contact stated while driving 65 MPH and hauling a light trailer, the message "Loss of Power" was displayed. The contact stated that the vehicle was losing motive power. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the vehicle stalled, and the contact was able to coast to the side of the highway. The contact attempted to restart the vehicle several times however, the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The dealer determined that the fuel pump module had failed and needed to be replaced. The vehicle was repaired; however, the contact received a call from the dealer stating that the high-pressure fuel pump had also failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the model year vehicle was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.
Engine Shuts Off Upon Acceleration on the onramp to a interstate highway causing the Ford f350SD, 6.7L Diesel to come to a stop in the outside lane of Interstate I81. Engine Shutdown happened again on a 2 lane highway while passing a slow farm tractor. The problem has been confirmed by Harrisonburg Ford, Harrisonburg, VA. The high pressure fuel pump is causing metal to be distributed throughout fuel system. The complete contaminated fuel system is required to be replaced by a High Pressure Fuel Pump KIT, which the Dealer ordered against the workorder for my truck. For over a month now, My truck is parked in the dealer storage and stating they are waiting on approval to start repair. Note I have Ford's Extended Warranty. I've read online that many other owners of 6.7L Diesel trucks are having the same problems. I my opinion, a RECALL is certainly justified for this issue.
The contact owns a 2017 Ford F-350. The contact stated while driving at 60 MPH, the vehicle failed to respond as intended. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had disintegrated inside. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 200,000.
The contact owns a 2017 Ford F-350. The contact stated while driving at various speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to a local independent mechanic, where it was diagnosed that the fuel system needed to be replaced. An unknown local dealer was contacted. The contact related the failure to an unidentified the federal safety agency Campaign number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 180,000.
The contact owns a 2017 Ford F-350. The contact stated while driving at approximately 35 MPH, DTC: P203B was displayed on the instrument panel. The contact stated that the code was constantly illuminated and was illuminated when the vehicle was started. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the reductant tank sensor had failed and needed to be replaced. The dealer advised the contact that there had been a manufacturer recall for the failure, but the VIN was not included. The contact was not provided the manufacturer recall number by the dealer. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was approximately 96,000.
The contact owns a 2017 Ford F-350. The contact stated that the check engine warning light illuminated, and the vehicle was taken to a local dealer to be diagnosed. The contact was informed that the diesel particulate filter was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 20M06 as the possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 64,000.
The contact owns a 2017 Ford F-350. The contact stated while driving 70-74 MPH, the message "Loss of Power" was displayed, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed with a high-pressure fuel pump failure. The dealer determined that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 250,000.
the fuel pump failed causing the truck to lose power and ultimately shutdown while driving down the interstate. no warning messages received. our safety was put at risk because the vehicle completely shut down causing us to almost get rear ended on the interstate this problem has been confirmed not only in our vehicle but thousands of other vehicles of the same year, make, and model.
The contact owns a 2017 Ford F-350. The contact stated while driving at various speeds, there was an abnormal fuel odor coming from the vehicle. The vehicle was taken to a dealer, and a fuel leak was discovered in the secondary fuel filter. The vehicle was repaired under warranty. Recently, the same failure reoccurred, and the vehicle was taken back to the same dealer for repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 77,000.
Diesel coming from upper fuel conditioning module. Large amount, top appears to be broken
The Fords have two issues with the fuel system. The CP4 fuel pumps have a common failure imploding and sending metal through the fuel system, a costly repair over $12,000. The second extremely dangerous failure on the fuel filter housing. It cracks spraying fuel into the engine compartment. If not shut off immediately a fire engulfs the car. Both are extremely Common, a safety hazard and expensive repair that Ford should fix immediately.
The contact owns a 2017 Ford F-350. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact was able to coast to the side of the highway. The contact stated that the "Engine Power Reduced " and check engine warning lights were illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact stated that two months later the identical failure of the high-pressure fuel pump reoccurred, and the vehicle stalled. The contact had the vehicle towed to a different dealer who diagnosed the vehicle and determined that the high-pressure fuel pump had failed, and that the failure damaged the fuel system. The vehicle was not repaired. The failure mileage was 166,767.
The contact owns a 2017 Ford F-350. The contact stated that while driving at an undisclosed speed, the speed limit restriction warning light illuminated. The contact stated that while depressing the accelerator pedal, the speed odometer failed to exceed 50 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed diesel injector. The contact was informed that the diesel injector needed to be replaced. The contact was informed that the part was on back order and was placed on a special parts request list for express delivery. The vehicle was scheduled to be repaired when the part was provided. The manufacturer was made aware of the failure. The failure mileage was approximately 66,400.
The owners manual states I have a tank capacity of 36 gallons. On E I can only fit about 26 gallons. If I were to take my average MPG and use the advertised 36 gallons to figure out how far I would run out of fuel and this would cause the vehicle to stall while driving. Ford is aware of this issue and knows how to fix it but declined to take care of the safety repair.
2017 Ford F350 Superduty 6.7L diesel will intermittently surge/buck while towing uphill under load causing loss of power and creating unsafe driving situation. When it happens I’ve also observed electrical power loss to OBD-II port where I have accessory guage installed to monitor critical truck systems like oil temp, trans temp, coolant temp, etc.. No DTC or fault codes are generated when this happens. I haven’t taken to dealer yet but I’ve researched and read lots of truck forums where multiple Ford owners have had the same issue. When they’ve taken their truck to the dealer they’ve been told this is “normal”. I don’t agree and believe this is a serious safety issue to a consumer that suddenly loses all power and must let off all acceleration while other cars are following/around vehicle when vehicle surges. This has now happened four different times and various speeds (30-60 mph).
In November, I accidentally put DEF fluid in the fuel. I took the truck to a dealer for repairs. The check engine light had been on before. They drained the fuel system and replaced filters and such. The check engine light was out. There was no mention of any concerns of any further problems. In February I was driving with a trailer in tow and the truck just turned off in the road. I was not even able to get out of the roadway. At the time the engine shut off a warning light came on to tell me there was reduced engine power. I had the truck towed to another dealer near where I was. They ran diagnostics and changed the fuel filters. No mention of the chance of any continuing problems. The truck shut off in the road again on the way home. I took it to a mechanic near my home. He ran more diagnostics and replaced the fuel rail and other components in the fuel system. Again, no mention of any continuing problems. In April, when I was pulling a trailer again it shut off in the highway again. I had it towed to the mechanic near my house again. He did more diagnostics and said the high pressure fuel pump had gone out and had damaged the injectors. I don't yet have the truck back to see if it will actually run now.
On March 17th, 2023, my 2017 Ford F-350 and I experienced a catastrophic failure of the CP4 high-pressure fuel pump. According to a TriStar Ford (Kittanning, Pennsylvania) diesel mechanic, the CP4 pump literally exploded (mechanically blew apart). At the point of failure on the road, the result was diesel fuel EVERYWHERE on Rt. 422 about 15 miles SE of Kittanning, in the pouring rain. The vehicle stopped on the uphill side of a very steep long slope. The entire engine compartment was flooded with diesel fuel, and the roadway had diesel fuel pooled under the truck, and later, down the storm-water management ditch for several hundred feet. Yes, the diesel-fuel contaminated area was greater than 1600 square feet. CP4 pumps fail all of the time, and Ford knows this. So do YOU! These kinds of failures are SAFETY ISSUES (EXTREME fire hazard!!), and you and Ford have known this for YEARS! You need to make Ford recall ALL vehicles with this CP4 pump installed!
We were driving and noticed a few white puffs of smoke. The next thing that happened was a loud bang from the engine and the cab of the truck filled with black smoke. Within 5 minutes, the entire truck was engulfed in flames, as well as our camper. There was no warning indication on the dash. The insurance company had investigators look at the remains. However, since the truck was aluminum and the fuel filter housing and low pressure side of the fuel system was plastic, everything totally melted. The truck was properly serviced prior to our travels.
The contact owns a 2017 Ford F-350. The contact stated that a "water in the fuel system" warning message appeared on the instrument panel. The contact watched videos online that showed him how to drain and prime the fuel system to correct the failure; once he performed the repair, the warning light disappeared. When the contact refueled the vehicle, the warning message displayed, and the vehicle began to hesitate upon depression of the accelerator. The vehicle was towed to the dealer and the contact was informed that there was DEF (Diesel Exhaust Fluid) in his fuel tank which caused the failure. The contact disputed the diagnostic result and stated that he did not place def fluid in the fuel tank. The manufacturer was notified of the failure and referred him to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 68,000.
On Aug 25, 2021, my son took the truck to Crestview Ford in Crestview, FL with 32k miles on it. The Fuel filter on the engine was spraying diesel from a crack in the housing - Have a video and service records available for review. Crestview Ford replaced the fuel filter housing. On Oct 22, 2021, He was traveling to the Stark Fl area with a 4-wheeler in the back of the truck. He started smelling diesel really bad and pulled over and when he stepped out the steps were covered in diesel. When he pulled the hood release the engine compartment flamed up and filled the cab with smoke. He stepped away and called 911. The truck burned to the ground. I have pictures and fire department report available for review (see attached file). The truck had approximately 44k miles. My research has shown that this is a common problem in 2017 + super duty Ford diesel trucks.
Ford claims fuel was contaminated and redid whole fuel system when in fact I have read and was told by my mechanic that the lining in the fuel tank was flaking off due to new diesel Ford was aware of this problem and is making lots of money replacing the whole fuel system did not cover under warranty
Squirrel/Rodent damage. Fuel vent tube eaten, had to replace fuel tank
The contact owns a 2017 Ford F-350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The failure mostly occurred while driving up an incline. During the failure, the check engine, low fuel, and reduce engine power warning lights were illuminated. The vehicle was taken to the local dealer who replaced fuel filters and low-pressure fuel pump however, the failure recurred. The contact was informed that the entire fuel system needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 225,000.
While driving vehicle down the road, "reduced engine power" light illuminates and then the vehicle stalls in less than five seconds. There is no warning of an issue or any problem before the engine dies. This is the second occurrence of this on the truck. It has happened while towing a heavy load. Total loss of power, sterring and braking ability is a serious issue and a danger to the public as well as myself and my family. This issue needs to be resolved by Ford ASAP!
Truck was driving down the highway and fuel sprayed over the motor and caught the truck on fire and lost brakes while fire was coming up onto the I windshield. Truck finally came to a stop with the use of trailer brakes. The cab was filled with smoke and thee dashboard was melting.
I was driving approximately 70 MPH when I crossed a set of rail road tracks and the vehicle shook violently enough to cause me to enter left ditch. After applying the breaks and slowing to 15 MPH I regained control. I got out and check the tires and all seemed fine. Started to slowly drive and it was fine. A few miles later I began to smell diesel fuel. When I reached my destination the smell was very strong. Opened the hood and there was fuel leaking from the top of the engine and steaming from the inter cooler. Drive it to a ford dealer and they replaced the fuel filter as the shaking had caused it to crack.
Vehicle was in motion on a city street and the fuel injector dash light appeared momentarily and then disappeared . Shortly afterwards, I began to sense the slight smell of diesel and just as I turned into my homes driveway there was a loud burst from the engine compartment and the truck began to smoke. I stopped and shut off the vehicle immediately and exited as I was going to inspect the situation. There were screams of fire coming from my wife as the trucks engine compartment began to roar with flames. Action was taken to put out the fire but the flames were too strong. 911 was called and the fire department began in route to our location. In my attempts to contain the fire the truck began to attempt to start on its own. After approximately 3 attempts of the truck starting, there was another loud burst and more flames. Afterwards the horn began to alarm for several minutes. With the help of my neighbors between the water hose and fire extinguisher we were able to contain upon the 18 minute arrival time of the fire department. It is unknown at this time to what caused this fire. Please understand my frustrations as I tell you my 2 year old son was strapped in his car seat in a vehicle that was on fire which was only purchased only 6 months ago from a certified ford dealership. Photos of engine compartment and cab dash area are attached. *dt*jb *dt consumer stated he has yet to hear from ford.*jb *dt *dt*jb *dt *dt*jb *dt*jb *dt *dt
I'm a mechanic at an independent shop. These pickups all have the same problem. Somewhere between 11 and 13 locally. The little fuel line off the top of the filter breaks and fuel everywhere. The last one I had to farmer fix only had 1200 miles on it. Ford needs to fix this problem. All I can do is patch it so they can get home. This is a problem and needs to be looked into. I don't know any other way to do this. When every one of them all have the exact same problem in the exact same spot though?
Fuel line disconnect allowing 9 gal of fuel on driveway.
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