The contact owns a 2020 Ford F-350. The contact received notifications of the federal safety agency Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL) and 25V686000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact received a letter from the manufacturer stating that parts for the federal safety agency Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), were available. The vehicle was taken to the dealer, where the contact was informed that while the software was being downloaded, the software update failed several times. The failure had occurred on several vehicles, and the dealer showed the contact that the service program update sent by the manufacturer to "Pause" and not to attempt any repairs starting February 02, 2026, until further notice. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.
2020 Ford F-350 SD fuel system complaints
Page 2 of 3: complaints 11 to 40 of 48, newest first, as owners wrote them.
A component has not yet failed but an existing recall (Ford recall 24S78 / the federal safety agency ID 24V957) describes the potential for loss of motive power increasing the risk of a crash. This recall was issued in December of 2024. I received a notice in January of 2026 that the repair was available, went to my local dealer and was told the recall had been paused on 02/03/2026 - no actual repair is currently available. I live full-time in my 2021, 20,000 lb., 5th-wheel RV and frequently tow it with no other option than my 2020 F350 with the open recall. To quote the recall document, "Ford has not issued instructions to stop driving your vehicle under this safety recall" but a loss of motive power is exponentially worse when towing a large load which is what this vehicle was purpose-built to do.
The contact owns a 2020 Ford F-350. The contact stated that while driving at an undisclosed speed, the engine power failure warning light illuminated, and the engine seized. The contact stated that the failure had occurred while towing a small vehicle. The contact coasted the vehicle to the shoulder of the road, which was very unsafe. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed to an independent mechanic, where it was diagnosed with high-pressure fuel pump failure, cylinder rod and head gasket failures. The contact was informed that the high-pressure fuel pump had exploded and sent fuel all over and into the engine. The contact was informed that the engine had failed due to a high-pressure fuel pump failure. The contact was advised to tow the vehicle to the dealer. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the dealer to schedule a diagnostic test. The failure mileage was approximately 138,527.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part for the recall repair was not available. The contact stated that parts were still not available for approximately one year. The contact stated it should not take the manufacturer that long to write a new software program. In addition, the contact stated that the vehicle was purchased and used for recreational purposes. The dealer was contacted several times. The contact stated that on the last conversation with the dealer, the contact was informed that parts should be available in several months; however, parts were still unavailable. The manufacturer was contacted. The contact had not experienced a failure.
The contact owns a 2020 Ford F-350. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact was able to pull over but was unable to restart the vehicle. The vehicle was towed to a local dealer, where it was diagnosed, and it was determined that the diesel fuel system needed to be replaced. The vehicle was repaired and was covered under warranty. The contact stated that one month later, the vehicle experienced a failure while he was driving. The vehicle was towed to the same dealer, who determined that the diesel fuel system had failed. The contact was advised that the vehicle was no longer covered under warranty and would be repaired out of pocket. The contact had the vehicle towed to a diesel repair shop. The contact stated that the repair shop replaced the diesel fuel system, and the vehicle was repaired. The contact stated that in January of 2025, notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel) was received. The contact called the manufacturer and was referred to the dealer for assistance. The failure mileage was approximately 47,000.
The contact owns a 2020 Ford F-350. The contact received notifications of the federal safety agency Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was stopped on the side of the road and idling, the engine made a chirping sound and then shut off. No warning light was illuminated. The vehicle was towed to the dealer, who determined that the high-pressure fuel pump had failed. The contact was informed that the vehicle was not covered under the recall due to the mileage exceeding the warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall, causing the check engine warning light and “WRENCH” icon to illuminate. The vehicle was not repaired. The failure mileage was 49,000.
I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is unacceptable that Ford has not resolved the recall issue in 9 months. Our truck is needed daily for our business. Please make Ford take action.
When exiting the interstate and coming to a complete stop at the bottom of the exit ramp we went to make a right turn onto a two lane mountain road when we felt a hesitation and within seconds the engine began to sputter, we lost power and the check engine light came on. This was a two lane 55MPH road with no shoulder pull off. Thankfully there was no oncoming traffic in the other lane and there was also an abandoned fruit stand parking lot which were were able to drift across the road and stop in. We experienced a COMPLETE loss of power. Had there been oncoming traffic or no open parking lot just across the road we might have experiened a crash. It is important to note that we were on a vacation in the mountains and thankfully our RV was parked at the Campground we were not towing it at this time. We had to find a tow service to have the vehicle towed to the nearest Ford Dealership in the area. The Dealership notified us that there were metal shavings/flakes in the lower fuel filter housing. They told us that this was a Complete Fuel System Failure and that we would need a complete fuel system replacement of all parts. We had been notified of the recall (Safety Recall Notice 24S78/the federal safety agency Recall 24V957) in January 2025 and we had taken it to the local Ford Dealership who advised there was no fix for the problem at this time. The Dealership that our truck was towed to after this incident advised us that we would have to pay for all the repair costs (excess of $10,000) as this was still an open recall. We feel that this is a MAJOR safety issue - we were due to leave for home the following morning where we would have been towing a 7500lbs travel trailer on the interstate roads. Had we experienced this failure then it could have been truley tragic for not only us but other motorists. After this incident we called Ford Motor Company and advised them and they told us it was still considered an open recall with no fix available.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that upon contacting several dealers, including the local dealer, the dealers informed the contact that the recall part was not yet available. The contact was concerned for her safety while driving the vehicle. The manufacturer was contacted and confirmed that the part was not yet available. The contact had not experienced a failure.
The contact's husband owns a 2020 Ford F-350. The contact stated that while her husband was driving at unknown highway speeds, the vehicle stalled without warning. The vehicle was towed to a dealer, where it was diagnosed with a high-pressure fuel pump failure. The contact was informed that part to do the repair was on backorder, and the vehicle was towed back to the contact's residence. The contact then received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. Several local dealers were contacted and each dealer stated that the parts were unavailable. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000(Fuel System, Diesel); however, the part to do the repair was not yet available. The contact stated that while driving at approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to coast to the side of the highway road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the fuel pump had failed, causing debris to spread in the fuel system. The dealer determined that the fuel pump and the fuel system needed to be replaced. The engine was also inspected for damage. The vehicle was repaired. Upon receiving the recall notification, the manufacturer was contacted for reimbursement; however, the manufacturer advised the contact that reimbursement would be provided once the recall remedy became available. The failure mileage was approximately 150,000. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350 The contact stated while driving 25 MPH, the vehicle was quiet, and the vehicle lost power independently. No warning light was illuminated. The contact pulled over to the right side of the road while waiting for tow assistance. An Independent mechanic was contacted. The vehicle was towed to an independent mechanic and the contact was informed that the fuel pump was damaged and needed to be replaced. The vehicle was repaired. The contact related the failure to the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel). The manufacturer was notified of the recall and informed the contact that parts for the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel) was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 124,000. VIN tool confirms part not available.
The contact owns a 2020 Ford F-350 used for hauling a 24-foot trailer. The contact stated that while driving 40 MPH, the vehicle stalled. While driving and approaching a stop, the vehicle stalled. The vehicle restarted on one occasion. The reduced power mode message was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined the failure was due to the high-pressure fuel pump. The vehicle was repaired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed about the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel). The failure mileage was approximately 56,000.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The contact stated that the failure persisted. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350. The contact stated that while driving and approaching a stop, the vehicle lost motive power, the brake pedal depressed and went to the floorboard, and the vehicle rolled into the intersection. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump had disintegrated and there was metal in the fuel system. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 106,000.
Ford issued recall 24S78 in December of 2024. This recall addresses a known safety issue with the fuel system. It's nearly six months later, and the solution for the recall is still not available. I'm concerned that my 2020 Ford Super Duty is unsafe to drive, especially when towing a heavy load. Can you please force them to resolve this important safety recall?
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the repair was not yet available. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and lurched forward. There was no warning light illuminated. The contact had not taken the vehicle to an independent mechanic or dealer. The vehicle was not diagnosed or repaired. The contact related to the failure to the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 82,951. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I own a 2020 Ford F-350 with the 6.7L Power Stroke diesel engine. It uses the Bosch CP4 high-pressure fuel pump, which is known to be prone to sudden, catastrophic failure. If the pump fails, it sends metal shavings through the fuel system, which can cause complete engine shutdown without warning — a dangerous situation while driving. Currently, an unresolved safety recall exists that could cause additional potential damage to this high pressure fuel pump, which only increases the odds of the pump itself failing. That said, the present unresolved recall does not solve the problem of a faulty high pressure fuel pump. Ford is aware of the issue and switched to a more reliable pump in later models, but has not issued a recall or offered repairs to affected vehicles. This is a known defect that affects safety and reliability. While mine has not failed yet, many owners have experienced engine failure due to this pump, and I believe it’s only a matter of time. I’m concerned for my safety and the cost of repair if this part fails.
The contact owns a 2020 Ford F-350. The contact received notifications of the federal safety agency Campaign Numbers: 21V536000 (Power Train) and 24V957000 (Fuel System, Diesel); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect for the federal safety agency Campaign Number: 21V536000 (Power Train). VIN tool confirms parts not available for the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel).
The contact owns a 2020 Ford F-350. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power, and the message "Battery Mode" was displayed. The contact was able to coast over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the CP4 high-pressure fuel pump. The contact was informed that the fuel pump had broken apart, allowing debris to travel throughout the fuel system, resulting in damages to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the federal safety agency Hotline for assistance. The failure mileage was 149,000.
1. The Fuel system failed. Ford Dealership removed and replace all Parts. 2. Yes my self end other were at risk of an accident. it happened wild driving to work from riverside to Los Angeles on the [XXX] just inline with the [XXX] . 3.By ford dealership. 4. By ford Dealership. 5. No warning it just turn of in the middle of the HWY. I was able to drive it out of the freeway on to [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We were leaving Kerrville Tx around [XXX] on our way to Colorado for a fishing trip. We got to Colorado City Tx 3:45pm to refuel and grab a late lunch, we left at 4:30pm. We went through Snyder and Post Tx and approximately 5:45pm 1.2 miles southeast of Southland Tx, I had a warning come up on the dash saying Low Fuel Pressure and Reduced Engine Power and had smoke coming in then I pulled over asap and upon opening my door flames hit my leg and even more smoke began to fill the cab rapidly. We were fighting for our life’s. You could see fuel dripping/ flowing driver side under hood, location secondary fuel filter you can even see a trail on the pavement. I knew I had to move quickly and grabbed my 2 fire extinguishers and put to use and after I started throwing all combustibles and as many tools used on the ranch away from the vehicle. 6 Great Samaritans helped with 7 fire extinguisher as we made time to be able to separate truck and trailer by pulling the trailer from the back. But with 8-9 fire extinguishers did not put it out which is a serious problem, I now unfortunately know the taste of fire extinguishers and vehicle smoke. I got all combustibles and the trailer separated and I knew the truck was gone and I needed to get away, It seemed something was fueling it! It all happened so quickly. [XXX] and [XXX] was closed. The first firetruck with water showed up at 6:07pm and the cab of the truck had completely melted away. A Great Samaritan offered to haul the saved trailer to an rv park. I Thanked the Great Samaritans, Firefighters and Sheriff for the help with the unbelievable shocking event that had just happened. 7:05 we were in route to the rv park as the Sheriff cleared me to go. Now I have been dealing with smoke inhalation. I have never seen such an intense fire and it had me fight or flight mode. Truck had been maintained to the up most. This was a very traumatic event and has affected my breathing, sleep, PTSD and my confidence to drive INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle occasionally experienced a loss of automotive power. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a fuel pump and fuel hose failure. The contact was informed that the fuel pump and fuel hose needed to be replaced. The vehicle was left at the local dealer pending the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 336,000. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated, and the low fuel pressure message was displayed on the instrument panel. The contact stated that while driving at various speeds and attempting to accelerate, there was a lag in motive power. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the fuel filters had failed. The fuel filters were replaced. The manufacturer was not made aware of the issue. The failure mileage was 120,000. VIN tool confirms parts not available.
The contact owns a 2020 Ford F-350. The contact received notification of the federal safety agency Campaign Number: 24V957 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while one of his employees was driving approximately 45 MPH, the vehicle lost motive power. The contact stated that a person in a residential area assisted with pushing the vehicle to the side of the road. The check engine warning light was illuminated. The vehicle failed to restart and was towed to an independent mechanic who was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The vehicle remained with the independent mechanic and had not been driven since. The failure mileage was approximately 112,000. VIN tool confirms parts not available.
Cp4 catastrophic failure which is a known and common problem it caused my truck to die while on the highway almost causing a crash
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