the federal safety agency Complaint Draft Vehicle Information: Year/Make/Model: 2022 Ford F-350 VIN: [XXX] Recall Campaign: 25S75 / 25V455 Mileage: 38606 Problem Description: My 2022 Ford F-350 is subject to recall 25S75/25V455 (low-pressure fuel pump failure). Ford notified me on July 8, 2025, that no remedy is currently available. The recall states the fuel pump can fail, resulting in a loss of fuel pressure and engine stall while driving. This creates a serious safety risk of crash or injury. Despite acknowledging the defect, Ford has not provided a remedy, a timeline for repair, or safe alternative transportation. I feel unsafe driving this vehicle, and I am still financially responsible for it. Safety Concern: The risk of the engine stalling while driving, especially at highway speeds, creates an immediate danger to myself, passengers, and other motorists. Resolution Sought: Require Ford to provide a safe loaner or rental vehicle until a remedy is available, OR Require Ford to buy back or pay off the balance of this unsafe vehicle until the defect is resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2022 Ford F-350 SD fuel system complaints
Page 2 of 2: complaints 11 to 21 of 21, newest first, as owners wrote them.
The contact owns a 2022 Ford F-350SD. The contact stated while driving at 5 MPH, the vehicle shut off with the check engine warning light illuminated. The contact used a diagnostic machine and diagnosed the vehicle and determined that the high-pressure fuel rail and high-pressure fuel rail sensor were defective. The contact replaced the high-pressure rail fuel sensor; however, the error code remained. The contact stated that while driving at an undisclosed speed, there was an abnormal popping sound coming from the vehicle, with the check engine warning light illuminated. The contact self-diagnosed the vehicle and retrieved a code that the low-pressure fuel rail was defective. The contact also discovered oil leaking out of the O-rings where the fuel injectors were located. The dealer was contacted, and the vehicle towed to the dealer. The dealer diagnosed the vehicle with a defective low-pressure fuel pump. Upon investigation, the contact linked the failure to the federal safety agency Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 61,000.
Sudden loss of acceleration at highway speed. Engine sputtered and died as I coasted to a stop on a two lane bridge. Very dangerous location. Was able to restart engine. Ford dealer at next exit. Checked out and no codes thrown. Advised to keep driving until recurrence. Took to hometown Ford dealership and after three days reported no codes, no recurrence, and no problems detected. Advised to keep driving until recurrence.
The contact's husband owns a 2022 Ford F-350 SD. The contact stated that while depressing the accelerator pedal, the vehicle lost motive power with the check engine warning light displayed on the instrument panel. The vehicle was taken to the dealer where a diagnostic test was performed, and the contact was informed that the high-pressure fuel pump (HPFP) needed to be replaced. The contact initially assumed that the vehicle would be covered under warranty; however, the warranty did not cover the repair. The contact was then referred to the manufacturer for assistance. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The vehicle was repaired out of pocket. The failure mileage was approximately 140,000.
1 month ago my vehicle intermittently would not shut off. You could hit the Start/Stop button and from all dash board appearances the truck was off, but the truck was still running. I resorted to pulling a circuit breaker to get the truck off. I found the federal safety agency 10226938 and replaced the Battery Junction Box as prescribed. This fixed the vehicle for a few weeks, but now the issue is back. There is no water intrusion in the BSB junction box.
The contact owns a 2022 Ford F-350 SD. The contact stated while driving 15 MPH, the vehicle lost motive power and vehicle stalled. The contact stated there was an abnormal sound coming from the engine. An unknown message was displayed on the instrument panel. The vehicle failed to restart and was pulled into a gas station by another driver. The vehicle was then towed to the residence. A mobile mechanic diagnosed that the CP4 pump had failed. The contact was informed that the CP4 pump needed to be replaced. The vehicle had not been repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 90,000.
The contact owns a 2022 Ford F-350 SD. The contact received notification of the federal safety agency Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
After the truck had been sitting in the driveway for a couple days I noticed a wet spot underneath the truck, I looked under the truck and noticed there was diesel on the fuel line and the top of the fuel tank was wet with diesel fuel.
The contact owns a 2022 Ford F-350 SD. The contact stated while starting the vehicle with the brake pedal depressed, the RPM rose to the RED line. The contact turned off the vehicle and then restarted the vehicle made sure that the accelerator pedal was not depressed. After restarting the vehicle with the brake pedal depressed, the RPMs increased immediately, and the vehicle lunged forward. The contact placed the vehicle into drive which had caused the RPMs to immediately decrease. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure due to not being able to duplicate the failure. The dealer did not have the diesel mechanic-certified staff needed to repair the vehicle. The vehicle had not been repaired. The vehicle was towed to another dealer who had the diesel mechanic-certified staff needed for the repair. The second dealer was unable to determine the cause of the failure. The vehicle had not been repaired due to an aftermarket air intake. The manufacturer had not been made aware of the failure. The failure mileage was 7,420.
The fuel lines are made of a plastic that attracts rodents. At 3000 miles on the odometer mine were chewed thru, I remote started it and saw the fuel dumping and spraying on the ground. Had I not seen or smelt the gas and got into the vehicle before starting it. It would have caught fire and burnt to the ground. Ford would not take ownership of this design flaw, rodent damage is not under their warranty, so I had to pay for the repair which included a 34 gallon fuel cell replacement. I would imagine many other vehicles including the recent SUV fires might have a similar issue. Once the fire starts, there's no way to establish root cause for the failure because all evidence would be destroyed.
The contact owns a 2022 Ford F-350 SD. The contact became aware that there was fuel leaking from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the fuel lines were chewed on by rodents causing the fuel leak. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 3,167. Update: The contact owns a 2022 Ford F-350 SD. The contact became aware that there was fuel leaking from the vehicle upon remote startup. Gasoline was spraying from the vehicle and was noticed by sight and smell when approaching the vehicle. The vehicle was flatbed towed to the dealer, after being cleared from being a fire hazard by the Lake County Fire Dept claim [XXX]. The dealer diagnosed that the tank vent and nearby fuel lines were chewed on by rodents causing the fuel leak. The vehicle was not repaired under warranty. Plant-based plastic mono-wall fuel lines and tank were replaced at the owners expense. Nothing has been changed to prevent the failure from reoccurring. Old parts were retained by the owner. The manufacturer was notified of the failure and offered no assistance. The exact failure mileage was 3,167. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
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