We bought a 2013 ford fiesta in august of 2013. Not three weeks into owning it, we had some troubles and the car wouldn't start. It turns out there was a bad fuel pump that needed to be replaced. While it was being replaced, I was given a ford loaner to drive for almost a week, while they had the car to replace the fuel pump.??the transmission has been looked at 3 different times. The first time the service rep said that there was some kind of liquid on some part that makes it not change gears quickly and that they wiped it off and it should be good but that it can come back. The second time they said they reworked the computer and the car needs a chance to ?get to know the way I drive? And they sent me away. The third time they looked at the transmission, they said nothing was wrong and that the loud, crunchy, jumpy things I am experiencing are called "normal for the car" and they send me away. They refused to do anything else and someone higher up in the service department printed out a notice about ford fiesta transmissions to assure me that the sounds and jerking I was experiencing was normal when we receive the survey for our experience, of course we give a negative rating. We did not get a service that we feel we were due and the car does not drive as promised. The next time I brought it in for the same issues, our rep, [xxx] told me that ?we screwed her on that survey and that her job is on the line with things like that ? If she gets anything lower than excellent?. Well, sorry, our experience was not excellent. We are not happy with the way the car drives, it sputters from idle to first gear and is sometimes unsafe when you need to turn into oncoming traffic. But we were told it was all in our heads and even that we should learn to drive it differently. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2013 Ford Fiesta fuel system complaints
Page 2 of 2: complaints 11 to 15 of 15, newest first, as owners wrote them.
I just bought a used 2013 ford fiesta with about 43-44,000 miles on it. I drove the car off the authorized dealer's lot on yesterday 8/31/2014. The first thing that I noticed was, as I entered the highway, the car had trouble getting up to speed with the flow of traffic. Later on the same day pulling out of an establishment to enter the main road I pressed the accelerator and the car jerked and acted like it was going to stall out. Then it lunged forward into the street! Had there been oncoming traffic, this could have caused an accident with me and my family in the car! The car hesitates to shift gears correctly. The RPM hand revs up real high on a light push on the gas pedal and doesn't come down efficiently so the car jerks when if finally "catches". I've had this car for one day! This is a danger and something needs to be done!
I bought the 2013 fiesta in august of 2013. With 500 miles on it the transmission was lurching, clanking, and grinding. I took it to the dealer and they told me it was normal and they wouldn't even look at it. I also complained that the car was only getting 25mpg highway when it claimed 40. They said it was in the window for epa, and it would get better after 1500 miles. I complained to the main ford customer service and they told me there was nothing they could do. I now have $14k miles on it and it still averages 20-25mpg highway. I had to take the car to them at $12k miles to fix the engine malfunction. When I called the mechanic he already knew what it was, which means it happens a lot. The engine still lurches, clanks, grinds, etc. I'm $8k upside down on trade in already because the value of this car has dropped so much in the last year due to all these issues.
Within 1 month of driving I kept hearing crazy grinding noises and it would bog out between 0-30..-RPM would jump to 5 on slight acceleration than dive back to 0; ford dealer did "computer update on electronics" - did not fix problem; they said I needed to "adapt to the different clutch"; car continued to have problems between shifting into 2nd gear- took to dealer and another "update" was done. I was driving on major highway and had to drop speed from 45 to 30 to crossover to different highway and the car completely locked up as if it went into neutral. I managed to get car home without having a stroke and shut it off. When I got home I called dealer who came and towed it- the dealer replaced the clutch. After about 2 mos I noticed it was not shifting right again and became concerned for my safety due to prior highway incident. I took it in and the transmission was completely replaced; along with another clutch. Now it is making a ticking sound and I am concerned of a gas odor. I will be taking it back again. I filed lemon law on it after the highway incident. My greatest fear is that this car is very popular for middle class families looking for an affordable car for their new teen driver. The new driver will not be experienced enough to realize how to handle the situation or know that the car is malfunctioning. The 2013 ford fiesta needs to be recalled!!!
I almost died in this car today. I rented it for my trip in maui. It was practically new with only 10,000 miles on it, so there should not have been anything wrong, even if the people that rented it before me drove it horribly. Today I drove it into the hills (upcountry maui). I was on a road with a cliff on the left side and a driveway on the right. I pulled into the driveway, which was a hill going up, and everything was initially fine, the car was going up the hill just fine, but a little over halfway up the hill the car stopped accelerating/moving. I was pressing the gas pedal to the floor but it had no rpms and the car began rolling backwards. Suddenly, the transmission (?) kicked in and the car lurched forward at 20mph. Thankfully I was able to control it and make it to the top of the hill, where there was a parking lot. Had the transmission not kicked in at that second, the car would have rolled all the way back down the driveway and off the cliff. There is absolutely no way that I was pressing the brake pedal or not pressing the gas. I was going up a hill and obviously didn't want to roll back, so of course I would have my foot pressed down on the accelerator. This is further exhibited by the fact that the car suddenly lurched forward after a few seconds of not moving, so I definitely had my foot on the accelerator the whole time. I have read online hundreds of people that have issues with the car not accelerating/moving while pressing on the gas, so this is not an isolated issue. What if this happens to someone else who is riding it in the hills or mountains? Please do something about this car before someone is seriously hurt.
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