Within the first year of owning this car, the transmission started displaying signs of defectiveness. It began exhibiting a grinding noise when in low gears. As mileage increased (~12,000 mi), it started not shifting properly with either hesitation, skipping or jolting forward. Now (~25,000mi), the vehicle is shuttering and vibrating in low gears (1 & 2). In other words, I feel like I have no control over my vehicle and both myself and others on the road are in danger. I have brought my car in three times for the same problem. It has been reprogrammed twice with the PCM and TCM updated. The problem has been occurring for 1.5 years without any potential to be resolved. I would have brought my car in to get serviced additional times, but I was told by the service technician that there is nothing else they can do but run tests on the transmission, that will result in the same outcome. My transmission apparently "runs within spec" but there is something wrong and this problem should be a concern to all drivers, not just owners of ford fiesta's or focus', as they are endangered just being on the road with said vehicles. When driving my ford fiesta, I fear that I am going to rear end someone or get stuck in an intersection because I am no longer in control of my cars acceleration.
2013 Ford Fiesta transmission complaints
Page 10 of 14: complaints 251 to 280 of 391, newest first, as owners wrote them.
Fiesta shifts hard, shudders, has issues accelerating, has issues braking. Dealership confirmed, needs clutch replaced. Part has been on back order for three weeks with no eta.
I slowed down for a truck turning into a driveway, when pressing the accelerator the transmission slipped, and I had to pull over into the turn lane, and put my car into low to re-engage the transmission. I cannot help but to think that this same scenario with me slowing down in the same manner could have happened at a stoplight when trying to turn left before an oncoming car. I have had it bog down and hesitate quite a few times at lights, but this is the first time the transmission actually slipped out of gear. I have had the car in twice to the dealership, and the second time they told me they didn't do anything to fix it because everything is normal. I bought a new car so I did not have to worry about my family's or my safety. Could you please look into this issue. Thanks
3/27/15 I only had my car for a year(the problem started from the first week of purchase I called they try to brain watch me stating the car was built that way). And I'm in the process of taking my car back in for service. I just took it in a week ago for the same concern. The vehicle hesitates severely gears and transmission shudders. This is a safety hazard when in traffic the transmission will stall and pull. I'm in danger of any normal speed car hitting me from behind. Ford dealer wants to put me in a waiting list for a clutch and transmission issue. Ford should be more concern for their consumers!!!! But for the look of it they do not care!!! I'm fear for my safety. They refuse to get me into a new car or even loan me a car.(this is ford in the san fernando valley) this car should not be on the road it is a hazard for the rest of the drivers as-well.
Tl*the contact owns a 2013 ford fiesta. The contact stated that while driving at various speeds, the transmission failed intermittently . The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000. The VIN was not available. Updated 8/10/15*cn the consumer stated the engine light would illuminate and then go out. Also, the vehicle accelerated on its own while the cruise control was activated. Updated 08/20/15
Vehicle even after numerous software updates and transmission replacement continues to wear out automatic transmission clutch. Vehicle hesitates severely during 1 and 2nd automatic gears and the transmission "shudders". Ford is aware of the problem and extended the warranty but the problem continues and they are unable to fix it. This problem is very dangerous when trying to pull out onto a road. The slipping transmission sometimes doesn't allow vehicle to normally accelerate onto traffic.
Since I have had the car, it shutters and jerks while driving at any speed. The car flips out of gear into another gear while driving. It's unsafe, and it's a huge problem.
Transmission issues since purchasing the car brand new in 2013. Car jerks and accelerates sporadically. When taking off from a stop the car does not respond to pushing on the gas, but will then suddenly take off. It moves through the gears in a clunky manner. Makes grinding noises upon acceleration. The car rolls back on hills. I do not feel safe driving this car. Ford have no responded in a helpful manner to my enquires and appear not to be able to fix the problem.
Our ford fiesta was bought new in 2013 and ran great until 10k miles at which point the automatic transmission would not select a gear when attempting to accelerate from a slow down. Ford dealer took car in and per the service bulletin did a re-flash of trans control. Car ran fine another 1k miles, than issue occurred again , the car not selecting a gear and causing a hazard because we were unable to get out of the way of oncoming traffic while making a left turn. Dealership at that point replaced clutch pack because the say it had fluid in it, also another service bulletin. Now another 2k miles and the car did it again during a snow storm causing us to be unable to get out of the way of a plow which narrowly missed hitting are car. Ford has now had the car another half week and said there is nothing they can find wrong so there is nothing to do.this is very unsafe car and more needs to be done about this major hazard. Hopefully no one loses there life because this issue is not taken more seriously by ford motor co.
2013 ford fiesta. Consumer writes in regards to transmission problems. *smd the consumer stated it felt as though the vehicle was going to stall, as it would sputter and make noises. The dealer informed the consumer the parts were on back order.
On 02/27/2015 my ford fiesta with 20,904 miles was taken in for a transmission issue that became potentially life threatening. When my wife approached an intersection to make a left hand turn and came to a stop the engine began to shutter and bog down. The idle picked up but the engine almost stalled. When traffic cleared my wife attempted the apply pressure to the throttle pedal but the vehicle only moved forward at about 2mph. With more traffic headed toward us (35mph zone) about 50yards away. My wife lifted to her foot off the throttle to apply again, the car suddenly lurched forward with my wife's foot off the pedal. The same issue happened while driving on windy mountain roads. The vehicle will become hesitant the lurch or bog down.we had this vehicle in for the same fix on 09/09/2013. The dealership took the vehicle on a road test and diagnosed the transmission needed a software upgrade. The cars transmission still had minor problems that the dealership stated as "normal". The diagnosis of my vehicle now is that the clutch needs to be replaced but a road test wasn't even done to the vehicle. A ford "specialist" diagnosed the problem with a computer stating he could only get the engine to shutter. I don't understand how a proper diagnostic can be done if the car is not driven on the road. The dealership service department cannot tell me when the vehicle will be fixed and told I can pick the car up and drive it until the clutch comes in. Obviously not caring about the customers safety and the fact we told the service department about the potentially deadly situation that occurred a rental vehicle was not offered cause they feel the car is safe to drive.
The vehicle shuttered, make grinding sound and hesitated when starting up and driving. At every stop light, stop sign when starting up again, the same sounds, and hesitating would occur. Took vehicle in to the dealer who said I needed another clutch and transmission. About $3000.00. I have another vehicle same year, same model, and exactly the same situation is happening, these vehicles should be recalled immediately.
Took the car in and they gave us a rental. The tech called yesterday to say they are working in it (day 2) then they call this morning to say what it is doing is normal. I told them it is not normal for a car to just lose momentum then when it does go it lurches forward and starts going real fast. There is a problem either with the engine or transmission. Someone is going to get killed and I am deadly afraid its going to be one of us. Ford just does not want to admit there is a problem.
This is at least the 12th time we have taken in the car out which 2 times (now a third) they have admitted there is a problem. Ford sent me a letter advising they were aware of "possible" problems with the transmission. They say its an automatic/manual transmission and it can leak from one chamber to another causing grinding, loss of motion etc. They gave all owners a 100,000 mile warranty for the transmission. Problem is I paid for a 100,000 mile warranty on the car already. We were turning a (winding road) slight curve when it sounded like the whole transmission was falling out of the car and we lost motion. The car behind us slammed on his brakes horn blaring and swerved just barley missing us.
We were at a light and when it turned green we accelerated to approx. 15 MPH and suddenly we lost momentum. A semi truck behind us locked up its wheel and luckily we started moving again or he would have drilled us.
We bought a 2013 ford fiesta in august of 2013. Not three weeks into owning it, we had some troubles and the car wouldn't start. It turns out there was a bad fuel pump that needed to be replaced. While it was being replaced, I was given a ford loaner to drive for almost a week, while they had the car to replace the fuel pump.??the transmission has been looked at 3 different times. The first time the service rep said that there was some kind of liquid on some part that makes it not change gears quickly and that they wiped it off and it should be good but that it can come back. The second time they said they reworked the computer and the car needs a chance to ?get to know the way I drive? And they sent me away. The third time they looked at the transmission, they said nothing was wrong and that the loud, crunchy, jumpy things I am experiencing are called "normal for the car" and they send me away. They refused to do anything else and someone higher up in the service department printed out a notice about ford fiesta transmissions to assure me that the sounds and jerking I was experiencing was normal when we receive the survey for our experience, of course we give a negative rating. We did not get a service that we feel we were due and the car does not drive as promised. The next time I brought it in for the same issues, our rep, [xxx] told me that ?we screwed her on that survey and that her job is on the line with things like that ? If she gets anything lower than excellent?. Well, sorry, our experience was not excellent. We are not happy with the way the car drives, it sputters from idle to first gear and is sometimes unsafe when you need to turn into oncoming traffic. But we were told it was all in our heads and even that we should learn to drive it differently. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Always: later response to acceleration, roll back on hill, and grinding noise. Dealers were never able to determine the problem.
2013 ford fiesta has 25k miles it started to shuddering when in reverse and when in drive at about between 20 and 40 miles per hour. I have taken it(6 times) to the ford dealer where I bought it. They had it this time for two days at their shop and ran diagnostics the dealer told me everything was fine. The next day as I was driving in reverse and it started to shudder very hard so much that I had to stop and had a get of the car. Waited for more than 20 minutes before I restarted, I have ask for to buy or trade in the car for another but they refuse to do it I really and fed up and about to kick the car to the curb....please help
2013 ford fiesta has water leaking into trunk area from rear seat to back of car. Car has been to dealer seven times for repair and still has water leak in trunk area. Also vehicle has a hesitation when pulling out, transmission jerks and makes grinding noise. Car has been to dealer two times to have transmission checked. Transmission has been reprogrammed two times and still has same problem. Dealer says this is normal operation for this transmission. Car feels unsafe when pulling out into traffic, feels like engine is going to stall.
The vehicle shudders at low speeds when it tries to change gears. There is also grinding noise at low speeds and the vehicle jumps.
Letter from congressman fleming on behalf of constituent re 2013 ford fiesta complaints. *smd the consumer stated when she pulled off from a stop, or made turns, the vehicle would jerk, as if the vehicle was going to shut off. Several weeks later, the command button on the steering stopped working. The consumer was informed the vehicle needed an update. The command button only worked for a couple of months and the jerking happened more frequently. The consumer was informed once again, the vehicle needed another update and the vehicle needed a new clutch. The consumer stated the vehicle performed as normal for one day. The consumer experienced a new issue, where the vehicle would squeal, when it was placed in reverse, or when she made turns. The command button stopped working again, and she was informed a pin was bent and was rubbing against the rotor, which caused the squealing noise.
The new* automatic clutch system is malfunctioning and jumping/stuttering/skipping through the first 1-3 gears. It has already been replaced once and am setting up an appointment to have it fixed/replaced again. The car was bought new with 7 miles the first occurrences happened before 5k and now it has less than 15k mi and is happening again. Often the response to accelerate is delayed making it unsafe to merge, flow with traffic, change lanes etc.
Delivered on 7/8/13 dealer: jersey city ford. Dear ford, we are upset over the repeated problems with our 2013 ford fiesta, brand new on 7/18/2013. The car has been bucking, grinding and almost stalling. When we called to complain or ask questions we were told that this was normal. The next call and visit for repair we were told it was the new transmission/ power shift on the fiestas & focus. Also informed there was an "open recall" on a part that is involved in the clutch of these new vehicles. They say it sounds/drives and feels like a manual transmission but its good on gas. Well, the problem with this is, we turned in a 2011 ford focus se with this same transmission that is in the 2013 cars and no way did we have these problems. Here are the following times we went to jc ford repair: oct 18, 2013 - same day states problem with transmission. May 2, 2014 - oil change, complained about transmission but not on documents. May 21, 2014 - left car for a reboot of electronics on the car and picked the vehicle up on may 23, 2014. They ordered part due to "hesitation and shutter" in transmission (they said it was the clutch; open recall on a part). May 28, 2014 left vehicle at ford for replacement of parts and reboot of electronics, picked vehicle up on june 4, 2014. When we picked up the car on june 4th, 2014, my wife pulled out of the garage and went 3 blocks and turned back to the ford garage. [xxx], the repair section manager called the mechanic that did the repair and had him take a test drive with her. The car sounded and ran worse than when we brought it in and had a new sound, the front end or wheels were making noise, brakes were shaky and the same transmission problem sound was still there. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I bought a new 2013 fiesta in 6/13. I have been having problems with it since 3/14. The car shakes, shifts and looses power when taking off. These problems are a great concern to me since I have 2 kids and I am afraid we are not safe in this car. In one instance car lost all power while entering the freeway and I could have been easily rear ended by someone. In other instance the car shake while waiting on a red light and then no power to take off. These are really big problems that put a person at a very high risk for accidents. I have been to ford dealer in pittsburgh ca more than 7 times related to multiple problems with this car and all they do is put fluid/oil and clean parts of the transmission/ clutch and honestly is very disappointing. I bought a new car to have a safe transportation for me and my kids and this is not what I was expecting. I am always scared I am going to hit someone or that I am going to going to get hit because the car cant take off .
Tl* the contact owns a 2013 ford fiesta. When the accelerator pedal was depressed, the vehicle failed to accelerate and the engine rpms increased. The contact heard a grinding noise coming from the front of the vehicle. The vehicle was taken to the dealer twice, but the failure was unable to be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000. Updated 01/28/15*lj updated 9/8/2017
I had just bought this car four days prior to the incident. I was accelerating from a stopped position (stop light). It seemed as though my car *skipped* and *jerked* a little in order to gain momentum. Then, when I turned a corner, I heard a slight rattling/grinding noise coming from underneath the hood, especially on the left side. I called the dealer's ([xxx] in alexandria, ky) service dept to report the problem and schedule an appointment. I was told that they're so backed up, the first available appointment is on 2/18/15. The lady I spoke to mentioned that my car is part of a recall, and that the clutch assembly needs to be replaced. She said something about the manufacturer being unable to build the parts fast enough. I've now had the car ten days. On the eighth day, the *service engine* light came on and has not turned off. Because of this, the dealer has given me an appointment on 12/10/15 to have it checked out. One of the salesmen that I interacted with on the evening of the sale, said it's probably related to the transmission problem. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Jerking, shuddering, loss of power on acceleration. Was almost been rear ended because of this. This is a recurring issue. Received recall from ford for transmission. Took car in to dealership and was told they found no problem or issue with my car. Car continues to be a concern because of the jerking, stuttering and loss of power on acceleration.
Sluggish acceleration, sputtering, hard shifting upon accelerating from stop (lower gears). Day after purchase of vehicle returned to dealership and/or service dept. Service not available - spoke to sales who advised this is normal due to type of clutch system. Was advised no service could/would be attempted. Dealer suggested altering style of driving... Problem has persisted and I have taken vehicle in several times, each time being told the same thing (with no diag or write up being done). On 11/24/14 while traveling over 350 miles in open desert, problem escalated to all gears and vehicle would not accelerate or decelerate properly without lurching, jerking, shuddering, etc. Took to service at dealership out of home state and was advised, prior to inspection, clutch would need to be replaced as same year, make, and model coming in daily. Confirmed with inspection clutch was faulty. Parts on backorder at least 3 weeks and would not order on my behalf as would not be in that location to have work done there. Contacted purchase dealership and confirmed backorder. Requested parts be ordered but was advised they would not order until veh inspected by them (2 weeks out as out of state) and then 3 weeks at least for parts. I consider this a safety issue as lurching, jerking, etc causes veh to become unmanageable as well as effecting acceleration and stopping times.
The 2013 ford fiesta jerks, hesitates and sputters during acceleration greatly. It rolls backward on inclines like a stick shift, but the car is an automatic. The car feels unsafe.
The car is unsafe!!! Its jerks, shakes, rolls back, accelerates on its own and the transmission makes weird sounds. A few days ago I took it in because it wouldn't move. That was the second time I had taken it in for that issue. I picked the car up monday night and tuesday it was back in the shop. The car stalled in mid turn, almost causing me to get into an accident. I am now afraid to drive my car. Ford knows the vehicle needs to be recalled. Instead of doing so, they extend the warranty in a effort to make customers happy. In the meantime the problem isn't being solved. They are wasting countless manhours on a situation that isn't going away.
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