The contact's grandmother owns a 2011 Ford Flex. The contact stated that while driving at approximately 45 MPH, the steering wheel seized. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who replaced the rack and pinion, and power steering pump. The vehicle was repaired, but the failure recurred. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 176,000.
2011 Ford Flex steering complaints
Page 2 of 3: complaints 11 to 40 of 57, newest first, as owners wrote them.
Power Steering Has Failed. My mechanic says the Rack and Pinion needs to be replaced.
I was leaving out one morning and it was hard for me to steer my wheel. I reversed just fine but when i tried turning to leave out it wouldnt steer. There werent any messages on the dash or any other signs of any defects. This is only the second year of me having this vehicle. Ford flex 2011. There is a recall 15S18.
The contact owns a 2011 Ford Flex. The contact stated while driving 65 MPH, the vehicle lost power steering functionality intermittently. The traction control warning light and several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering gear box had failed and needed to be replaced. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 148,000.
The contact owns a 2011 Ford Flex. The contact stated that upon starting the vehicle, the steering wheel failed to operate as needed. The power steering sensor fault message was displayed. The vehicle was taken to an independent mechanic who informed him that the failure was due to the electrical pump. The vehicle was restarted but the failure persisted. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was contacted and referred him to the federal safety agency Hotline for assistance. The failure mileage was approximately 156,000.
The contact owns a 2011 Ford Flex. The contact stated while her husband was driving at an undisclosed speed and making a turn, the steering wheel seized. The contact stated no warning light was illuminated. The driver shifted to park(P), turned off, and restarted the vehicle to reset the steering wheel. The contact was able to continue to drive to his destination. The contact stated that her husband had experienced the failure several times on different occasions. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 151,000.
The contact owns a 2011 Ford Flex. The contact stated that while driving approximately 50 MPH, the service power steering assist warning light illuminated and the steering seized. The contact used excessive force to steer the vehicle. The contact took the vehicle to the dealer who stated that the failure was related to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 139,037.
The contact owns a 2011 Ford Flex. The contact stated while reversing and make a right turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The contact called a second local dealer; Allan Vigil Ford (6790 Mt Zion Blvd, Morrow, GA 30260: (678) 364-7350) and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 192,000.
When I put my car in reverse, it is very hard to turn the steering wheel. I called my local Ford dealer and have an appointment for service. Inspection will occur tomorrow (10/26/21). I have not used the car since I noted the problem on 10/22/21.. However, if I were to use my car, I might have an accident due to the extreme steering difficulty. I went to to look up recalls based on my VIN number. No recalls came up. Then I went to the "Safety Issues & Recalls" section of the federal safety agency website. There I found that certain 2011 Ford Flex vehicles were recalled, beginning on 7/21/15. This recall was to check the Power Steering Control Module for Diagnostic Trouble Codes. I never received any notification regarding this recall. So I called Ford Customer Service and gave them Ford's recall # 15S18. A recording gave me the same information I got from the federal safety agency's Safety Issues & Recalls. I asked to speak to a rep and eventually spoke to a supervisor. They both told me that my vehicle does not qualify for recall, even though I'm currently having problems with the power steering which fits the reason for recall. They said this was because my VIN number does not fall into the batch of vehicles recalled. They recommended that I contact the federal safety agency to report my vehicle's problem. My question is that since my vehicle is currently experiencing the very same problem that triggered the recall of certain 2011 Ford Flex vehicles, why can't my 2011 Ford Flex be included in the recall? To answer your other questions above: My vehicle's problem will be confirmed by a Ford dealer tomorrow (10/26/21). There's been no inspection by manufacturer, police, insurance reps or others. I do not recall any warning lamps, messages or anything prior to the failure.
Problem with the power steering control failure...Clearly that is a known problem for Ford Flex that can cause people to crash during this issue...Mi car is 2011 Ford flex limited....
Tl* the contact owns a 2011 ford flex. The contact stated while starting the vehicle, she heard an alarm and became aware that the power steering assist warning light was illuminated. The steering wheel was difficult to turn. The contact called cleveland ford located at 2496 s lee hwy, cleveland, tn 37311, (423) 218-1622 and the dealer was made aware of the failure. The vehicle had not been diagnosed nor repaired. The manufacturer had been informed of the failure. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 15v340000 (steering) however, the VIN was not included. The failure mileage was approximately 171,234.
My vehicle experiences a loss of power steering assist, extra steering effort is required at lower speeds. It feels unsafe when steering at low speeds.
My steering wheel will consistently lose power steering in a turn esp[ecially noticeable at low speeds. It appears to only happen when I'm turning left at this point. I have checked fluids and there is no damage to the steering box.
While turning my steering wheel to park my car my steering wheel detached from the column.
The steering rack and pinion went out on my 2011 ford flex. The is a recall on ford flex 2011-2013 but ford keeps telling us it is not under warranty!!! We had this replaced and it went out again 4 months later. This is unacceptable and needs to be addressed by ford.
There are power steering recalls for 2011-2013 ford flex vehicles. I have been having intermittent issues with the power steering my 2011 ford flex. It has occurred 3 times now, and has resulted in having to drive the vehicle without power steering 1 time. Currently my ford flex is not being shown as being included in recall 15v340000. It is equipped with the electronic power steering - the same type of steering system that is in the other recalls. It might be worth looking at expanding on that recall to include any vehicles with that electronic power steering system and that power steering rack. Ford technicians have identified the issue I am having as an issue with the electronic power steering system. I will likely have to pay to get this fixed myself.
As I was driving on the highway at approximately 60 MPH, a warning bell sounded and electronic message appeared indicating an electronic power steering assist failure. I was able to slow down and turn off the road, but no power steering was available.
I have been getting an intermittent message saying "power steering assist fault." when this happens, I have no power steering. I have gotten the message when I start the vehicle up and the message generally goes off within 30 seconds or so. The most recent time, however, it lasted about 10-15 mins. I have gotten this message 6-10 times. To date, I have not had this issue happen when the vehicle is in motion. There was a recall in 2015 for this issue but my VIN does not appear to fall within the vehicles that were recalled.
Tl* the contact owns a 2011 ford flex. While driving, the contact stated that the power steering assist failed. The contact had to exert excessive force to turn the steering wheel. The steering wheel failed to function properly for the entire ride. The vehicle was taken to willow brook ford (7301 kingery hwy, willowbrook, il 60527, (630) 986-5000) where it was diagnosed that a new steering system needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 70,000.
My power steering failed and I went onto sidewalk, barely missing my neighbor.ford says my vehicle is not in the recall.
While driving my power steering loses power. Took it to mechanic who told me it had to do with electric power steering. I looked it up and my car isnt covered in the recall. First and last ford I will ever own!!!! There is a reason they say found on road dead!!!
I lost steering on highway and barely escaped from a fatal accident. No code is appearing on the car. I can hardly turn the wheel.
While driving up a highway on-ramp accelerating to highway speed, I experienced a sudden loss of power steering causing momentary loss of control. The power steering now comes and goes at random and is a serious safety issue making the vehicle inoperable.
Driving the vehicle the electronic power steering failed while driving straight.. I was driving approximately 55 MPH. A service power steering and service advanc trac system code appeared on the dashboard. The vehicle is extremely hard to steer. I believe the electronic power steering system failed in the vehicle.
Started car power steering default sign lit up on dash and there was was no power steering. Fortunately I was around the corner from my home and was able to get it home.
Power steering stopped working while operating the vehicle. Very difficult to turn the wheel and unsafe to drive. Dealer confirmed the same exact trouble codes, symptoms, and issue as the existing recall. My flex is the same model (ecoboost) and manufactured at the same location as the recall. My VIN is not covered by the recall, however, as it was manufactured a couple of months after the recall date. This expensive repair for a defective part should be covered under the recall and folks should be notified and get their unsafe cars fixed before this problem happens to them. My flex had under 60,000 miles at the time and has always been well maintained at the dealer. Local dealer where car has been serviced since new, regional ford representative, and ford corporate in detroit have all not been helpful. Ford in detroit required that I go through the trouble of mailing written information, following up repeatedly with supervisors, and then declined to do anything. The regional ford folks also asked the local dealer to provide significant details regarding the faulty part and then also did nothing to help cover the cost. This recall needs to be extended. Ford has demonstrated that even when faced with overwhelming evidence, they are not willing to do the right thing. This issue put my family at significant safety risk and cost me thousands of dollars to repair. The federal safety agency, please take notice of this.
Tl* the contact owns a 2011 ford flex. The contact stated that the steering wheel became extremely tight while driving and the electric power steering warning indicator flashed after the failure occurred. The contact had to apply force to turn the steering wheel in either direction. An independent mechanic located diagnostic trouble codes for the steering and recommended taking the vehicle to a dealer. The vehicle was excluded from the federal safety agency campaign number: 15v340000 (steering), although the contact experienced the failure listed in the recall. The vehicle was not repaired. The dealer and manufacturer were not contacted. The approximate failure mileage was 150,000.
My current problem and has been for the last two years is the steering. As of around two years ago I have on multiple occasions the power steering losing the power and resulting in a very hard to control steering wheel while driving and very dangerous. This has happened roughly 6 times in two years. The problem would usually correct within around five seconds or so. I have found there are many issues on the internet with this ford problem there is a recall on this issue but my vehicle comes within a month of the recall so no help from the dealer. They want around 3000-3500 for replacement. Word is they have doubled the cost of the part to make up for the recall money they are out. This is very serious and ford needs to handle this issue. I am told the steering is electrical. My second issue is and has been going on for around two years also. The lights will go out each at different times. If I reach down and turn the switch off and on again they will come back on and correct, but will go out again. One might go out and then one stay on. A dangerous situation occurs when they both fail. Turning the switch on and off always turns them on. Problem has been happening for two years. Neither are not fixed at the moment.
Our 2011 ford flex has experienced a steering column failure. The vehicle suddenly lost steering, not power. But steering is impossible. After forcing it back and forth we were able to get it to go again. The dealer diagnosed it as the steering shaft binding up. I see there are many complaints about the steering in this vehicle. No recall is currently issued for this VIN
Tl* the contact owns a 2011 ford flex. While driving approximately 10 MPH, the vehicle lost power steering ability. There were no warning indicators illuminated. The dealer was not contacted. The manufacturer was made aware of the failure and stated that the VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The vehicle was not repaired. The approximate failure mileage was 110,000.
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