The contact owns a 2016 Ford Flex. The contact received notifications of the federal safety agency Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while shifted into reverse(R), the rear-view camera failed to display a clear image on the center display. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 43,000.
2016 Ford Flex driver assistance complaints
Page 2 of 2: complaints 11 to 37 of 37, newest first, as owners wrote them.
Rear camera has been bad for six months - hazard to drive. Camera not available, is the prompt that comes up. My brother in law took his 2015 Ford F350 in for inspection and his camera was replace this was months ago.
The contact owns a 2016 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while reversing, and the failure was more significant at nighttime. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.
The contact owns a 2016 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
The contact owns a 2016 Ford Flex. The contact received a recall notification, 25V695000 (Back Over Prevention) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall repair.
The failed/malfunctioning components involve the rear backup camera system and related electronic driver assistance/safety systems in this 2016 Ford Flex, including the blind spot warning system and parking collision warning features. The condition is intermittent but ongoing and the vehicle is available for inspection upon request. The backup camera intermittently goes blank, freezes, displays improperly, or becomes unavailable while the vehicle is in reverse. At times, the blind spot warning system and parking collision warning features also intermittently fail or become unavailable. These failures create a significant safety risk by impairing rear visibility and reducing driver awareness of nearby vehicles, objects, or pedestrians during backing and parking maneuvers. The problem has been occurring for more than one year. The issue has been reproduced and confirmed by the dealership, which has stated that the vehicle is subject to an open safety recall. However, the dealership reports that parts and/or the final repair remedy are still unavailable, and no repair has been completed despite repeated attempts to obtain recall service. The vehicle has been inspected by the dealership/manufacturer representative in connection with the recall condition. No police or insurance inspection was involved because no crash has yet occurred. Prior to and during the failures, warning messages and symptoms intermittently appear, including loss of the camera display and temporary unavailability of driver assistance features. The failures may occur without warning and have been recurring for over one year. The unresolved condition affects the safe operation, usability, and value of the vehicle. Backup cameras and related driver assistance systems are important federally regulated safety features, and the manufacturer has not remedied this safety recall within a reasonable period of time.
The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the display would appear blue at times. The contact also stated that a “Camera Not Available” warning message would appear intermittently, and on other occasions the image would appear upside down The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 183,000.
The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was blurry, and on occasions, the camera image was blank. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.
The contact owns a 2016 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image intermittently faded out and occasionally was blank. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.
The contact owns a 2016 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
The contact owns a 2016 Ford Flex. The contact stated that after the vehicle was parked, it became inoperable, and the Push-to-Start button failed to function. There was no warning light illuminated. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the parts for the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled. There was no warning light illuminated. The dealer was contacted, and the contact was advised to remove the battery. While attempting to remove the battery, there were sparks coming from the negative terminal. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact was concerned that the vehicle was unsafe to drive. The manufacturer was made aware of the failure. The approximate failure mileage was 220,000.
The contact owns a 2016 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rear-view camera image was blurry. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
The contact owns a 2016 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R), and the screen glitched. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
Same issue as ever expanding recall for safety camera backing up. Blue screen, camera not available warning that does not go away while driving, black screen, upside down screen, distorted screen, and intermittantly operational and then not!
My 2016 Ford Flex’s reverse camera has been shorting out, blinking off and on. If the camera does come on the picture is upside down. This has been happening for over a month and I have not had it looked at. This is similar to the most recent back up camera recall for other Ford vehicles for this year range.
camera recall number is 25S72 (the federal safety agency 25V442000). I own a 2016 Ford Flex and its having the same issue. I had the camera replaced at the dealership out of pocket once before and its still not working. I feel my issue is the same as this recall just affecting a different model.
Backup camera constantly shows a blank screen or distorted upside down image. There was a recall issued today for my model year, but not my specific model. I was quite surprised because I have the identical issue with my vehicle as well. The camera has not worked in close to a year. At first it started to glitch occasionally, but now it never works. The screen is either blank or shows that distorted flipped image.
The car kept misfiring and it completely stoped on me 2 times in the street it also overheated due to the cooling system
The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 24V951000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 115,000.
The contact owns a 2016 Ford Flex. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The stability control warning light was illuminated, and the "Steering Failure" message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the federal safety agency Hotline. The failure mileage was approximately 84,000.
Rear back up camera first started flickering in and out when I would go in reverse and now it doesn’t work at all. No warning before it went out just the flickering and now nothing. Then I seen where other vehicles my year had problems with their camera systems and thought it’s probably the same thing.
The contact owns a 2016 Ford Flex. The contact stated that the back-over prevention camera was inoperable. The message that the camera was unavailable was displayed on the screen. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 25,000.
The backup camera safety system operates intermittently. We are unable to see behind us when backing up putting us and others at risk. Sometimes it works when in Reverse, but most of the time the touchscreen panel does not even change over to show the camera view at all. The Flex is a large vehicle so a non-working camera or electrical component for the camera is unsafe. There are other existing recalls related to other Ford makes and models due to faulty cameras and image modules. This could be the same or a related issue. No errors or codes appear. I have not taken to a dealer yet because they charge $300 just to do a diagnosis.
Rear backup camera fails. It was repaired once under warranty, (7 Jan 2019) second time under extended warranty protection (17 Jun 2021), now has failing for the third time. Local Ford dealer has the information and I have repair invoices.
Rear park assist camera does not activate when in reverse. Read passenger door lock pawl fracture-the federal safety agency recall. Ford refuses to repair the recall because they did not issue the recall. This door has a fractured pawl lock/latch on the rear passenger door. Car does not detect key. We paid additional for fob annual replacements, ford refuses to replace the fobs even when its faulty. I recorded this call...and every other call.
Power steering would not engage when car was started in morning after two days of long driving. Would not engage with repeated efforts at starting. Had previously failed briefly while car was in motion at less than 10 miles per hour, six months before, but reinstituted when seat belt was fastened.
Drove my 2016 ford flex I tried to avoid animal on road and steering assist light came on couldnt steer and hit a pole. The dealership wouldnt look at cause I had it towed there told me I had to go where my inusrance would fix it I had no car for four months theres no recall on it cause its a new truck there were problems with this flex in 2010-2016 getting the brushoff from my dealer
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