Tl* the contact owns a 2017 ford flex. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to crossroads ford of southern pines (1590 us-1, southern pines, nc 28387; 910) 692-8765) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but were unable to provide an estimated time frame for the recall repair. The contact had not experienced a failure. The contact had not experienced a failure. Vin tool confirms parts not available.
2017 Ford Flex suspension complaints
Page 2 of 2: complaints 11 to 13 of 13, newest first, as owners wrote them.
Tl* the contact owns a 2017 ford flex. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. Suburban ford of sterling heights (40333 van dyke ave, sterling heights, mi 48313, (586) 434-0942) was contacted and it was confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2017 ford flex. The contact stated that while traveling at 45 MPH, she depressed the brake pedal as she heard approaching police sirens. As the contact came to a complete stop, she was hit from behind by another vehicle and was thrust into the middle of an intersection. The air bags did not deploy upon impact. The contact and her daughter sought medical attention at the scene. The next day, the contact went to an urgent care facility where she sought treatment for injuries to her neck, her left arm and her back. The contact's daughter did not sustain any injuries due to the accident. The injuries of the other driver were unknown. A police report was filed. The vehicle was towed to an independent mechanic where they repaired the rear end damage to the vehicle. There was an active recall on the vehicle prior to the failure under the federal safety agency campaign number: 20v072000 (suspension); however, the part to repair the recall were unavailable. The manufacturer nor the dealer were notified of the failure. The vehicle was repaired. The failure mileage was approximately 70,000.
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