First started experiences transmission shuddering/hesitation shortly after purchasing the vehicle. Dealer reprogrammed TCM twice. Then, in october 2013, while attempting to get on the highway, the car locked into 1st gear, red-lined the RPM and would not accelerate over 25 MPH. Attempts to put the car in neutral or the automatic shift mode were unsuccessful. Entered the freeway going 25 MPH and almost got in a very severe accident. Was able to exit the freeway at the next exit where the car was shut off. After starting the car again it was able to shift out of 1st gear. Took it back to the dealer and they told me I needed a new clutch. After the new clutch was replaced the shuddering decreased but the car still hesitated. At about 40k miles, in february 2015, the shuddering/jerking worsened. This time the jerking was so violent that passengers in my car said they did not feel safe driving in it. The car would accelerate extremely slowly, even when pressing the pedal to the floor of the vehicle. Dealer reprogrammed the TCM again. This made the jerking worse. Dealer recorded a shuddering of over 500rpm. I was put on a waiting list for a new clutch (second one). Called ford customer service where I asked for a rental car while the new clutch was on order (8-12 weeks). They told me the car was "within drive-able specs" despite the severe jerking and lack of acceleration and would not provide me alternate transportation. They also told me the car was "supposed to shudder" and it is a "different kind of transmission" that I "just don't understand." there have been numerous complaints about this vehicle and ford can't seem to fix it. Instead of replacing the transmission they tell people that the issues are "normal." the 2013 ford focus needs to be recalled before someone is killed (if they haven't been already).
2013 Ford Focus transmission complaints
Page 27 of 38: complaints 761 to 790 of 1,102, newest first, as owners wrote them.
Traveling on I-80 in new jersey after slowing/braking due to heavy traffic ahead and slowing to about 40 MPH, the vehicle for about three minutes would not accelerate to highway speed of 65 MPH. Vehicle was service at ford dealer requiring the replacement of clutch and software reinstall. Similar incident occurred a year later june 24, 2015 while traveling on I-77. Was driving at about 70 MPH and had to slow down due to police action on the right side of the road. After slowing to about 50 MPH the vehicle would not accelerate or was very slow to accelerate to highway speed. Scheduled a service check with ford for july 8, 2015. But the technician "could not verity concern." note the vehicle was taken to ford for other transmission issues november 4, 2014 and june 13, 2015: grinding, rumbling noise from transmission area, jumping/stuttering forward when accelerating from stopped position and tendency for transmission to slow vehicle when traveling under 30 MPH. Transmission/ software issues. The clutch was replaced for the november service date and only software was installed on the june 13, 2015 service date. Updated 09/09/15
June 2014 - pulled off the main highway onto a side road. Accelerating from a stop sign, the car started to shutter severely between the 1-2 shift but continued to run normal once up to speed. When I got home, I took the car to the ford service department. They had to replace the clutch pack in the automatic transmission and reprogram the TCM at 22,700 miles. October 2014 - car started shuttering again during 1-2 shift and had a rattle sound coming from under the car. Took the car to dealer and they had to reprogram the TCM again. April 2015 - returned to the dealer because the shutter was getting worse. They reprogrammed TCM again. June 2015 - car shuttered severely and hesitated as I pulled out of a parking lot onto the road, almost causing me to get rear-ended. It finally shifted and we were able to get the car to the dealer. They said the PCM had to be reprogrammed as well as the TCM again, but they could not detect any shutter. July 1, 2015 - car shuttered from take-off at a stop sign, then hesitated before shifting. Took the car to the dealer and they said no shutter was detected but they reprogrammed the TCM again to relearn how we drive. July 11, 2015 - 39,000 miles. Turning left on to a road from a stop sign, the car shuttered, hesitated and jerked but would not shift into the next gear. It did show the engine service light then. I pulled to the side of the road to keep from getting rear-ended. Called the dealer and was told to try and get the car to them. I managed to get the car turned around, headed to the dealer. The car shuttered then hesitated again before shifting. It was only shifting from 1st to 3rd then to 5th. At the dealer, I had the service writer drive the car with me in it and it shifted normal, but the code was still there. He said shutting off the engine may have reset the fault. This needs recalled before injuries happen. Recall now!
Tl* the contact owns a 2013 ford focus. While driving at various speeds, the accelerator pedal was depressed but the vehicle did not accelerate without warning. The failure recurred numerous times. The vehicle was taken to a dealer. The technician was unable to diagnose the failure. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000.
I have had issues since the car was one year old. The issue that has just happened on thursday 2nd of july. I had just come off the high way and was heading home and the car just stopped driving! Now they are saying it is the TCM (all part of the transmission/shift gear). I have had the shift gears replaced two times and computer updates two times. Now this is very serious, if I was still on the high way I could have been killed. I have asked on more than one occasion to have the car bought back and have been told no! I am afraid to drive this car,and with the problems I am having a huge problem trading it in, I would be underneath by 7,000. Please help!!!!
Bought the vehicle used with about 15,000 miles on it in the spring of 2014. Didn't notice during initial test drive but after a couple days of driving found the transmission shudders and makes a loud grinding noise but only when starting out from a stop. Took to local dealer on 7/16/2014 and they did a re flash they said should correct the problem. It was ok for a day or two but then the transmission started shuddering and grinding from stops again only now it continued to shudder even after it shifted into 3rd gear, before the re flash it only shuddered when shifting from 1st into 2nd gear and then it was fine. On 8/05/2014 I took it back to the dealer again . They tested it and said that even though they do feel the shudder I am still complaining about it still falls within fords guidelines and is considered normal, the service writer told me it will have to get so bad that the dash just about shakes itself loose before ford will do anything about it, like replace the clutches. On that visit they did not generate a repair order or give me a receipt probably because they didn't do anything. On 6/24/2015 I took the vehicle back to the same dealer again with the same complaint only this time I also told them that besides the shudder the vehicle will now actually bog down and stop moving right in the middle of an intersection for a second or two at times while its shuddering. Once again they said there was another newer re flash available that may help the problem so they performed it . Again it seemed to shift good for one day but after that it started shuddering and grinding all over again on start out from stops just as before only now it continues to shudder in 3rd, 4th and 5th gears all the way up to hwy speeds and continues to grind all the while. This condition is not safe, ford knows it and needs to do something about it asap before someone is killed.
My vehicle failed to shift and had erratic lunging as well as loss of propulsion. It spent more than 3 months at the dealer in total and now the same problems are coming back. I have taken it in to be fixed more than 7 times and now will need to take it in again. The problems started around 20k miles and have continued since. The problem nearly caused an accident when the transmission failed to shift and stayed in neutral. Please help.
Tl* the contact owns a 2013 ford focus. While driving at an unknown speed, the power train failed without warning. The vehicle switched from drive to neutral. The contact stated the failure occurred several times. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed for a failed transmission clutch and TCM module. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 35,000.
Noticed that the powertrain within the first week of owning the ford focus was not right. Spoke to the dealership and was informed that it was normal. The car shakes in the first and sometimes second gear when accelerating. I was informed by the service department that they could reset the computer and it would relearn my driving behavior. I have had it reset once and in about 2 weeks, the car began to shake again. It is totally embarrassing when I have someone in the car that notices it as well. Ford should be fixing this issue. It is very common. What do you think potential buyers of fords think when they find out that ford will do nothing. The reset on the computer is a joke and ford sent us a letter covering any potential transmission issues until 100,000 miles. Yeah, not. I have an extended warranty to cover that. In the meantime, until the transmission fails, I am expected to just cope with the minimal power of acceleration in first and second which is high dangerous when pulling out in front of traffic. The car was perfect the first week and then went downhill and very disappointing. I agree with the other owners. There is no way I can ever sell this vehicle since it is a very noticable issue when driven. Unhappy with ford's response to the multiple focus owners with this very same issue.
My car stalled going down the road at approximately 35 MPH upon attempting to accelerate the vehicle revved to the red limit, and would not go into gear. I was thankfully able to pull to the side of the road and get myself and my child to safety by rolling in neutral. Ford motor company has had thousands of complaints about the transmissions in these cars stalling or completely malfunctioning while driving yet there has not been a recall on them. My infant was in the car! Had I been entering a highway or something the results would have been terrible. All the company will do is extend the warranty to 100,000 miles and then we as consumers are screwed. Basically they "fix" it until the warranty is up. This is not acceptable or safe in any way.
The transmission shudders and the car will not accelerate. We almost got hit in the drivers side door with the other car going approximately 45 MPH. Can't pullout safely.
Trying to back out of my driveway when it first happened. The shifter didn't engage but the shifting level moved. The information on the car screen said that that hill assist isn't working. The second time when driving in a intersection the same information popped up and the transmission stalled going nowhere. After awhile the car could move again but on the way home it happened again . Today it doesn't even start ,tried in the morning and in the afternoon.
Tl* the contact owns a 2013 ford focus. While driving approximately 5 MPH and attempting to accelerate across two lanes of traffic, the vehicle would not respond. The dealer stated that the incident was normal for that type of vehicle with a dual clutch transmission. The manufacturer was notified of the failure and the contact was instructed to take the vehicle to a different dealer to get a second opinion. The vehicle was not repaired. The approximate failure mileage was 45,500.
The car's transmission lost drive (no warning lights) and started to coast with my speed reducing rapidly. I was forced to cross 2 lanes of traffic with no power to the vehicle. I brought the vehicle to a stop and moved shifter to "p" but the car's information system said the vehicle was not in park. I put the parking brake on and called the towing company. This is an extremely dangerous problem. I was lucky not to have an accident.
When accelerating from a stop and when trying to increase speed, automatic transmission slips and shutters making it difficult to gain speed. This is particularly unsafe when merging into traffic. This is a automatic transmission ..... But it feels like I am driving a manual transmission and the clutch is slipping (if anyone has ever had that problem it feels the same) has been to the dealership 2 times and both times I only got temporary relief. I can honestly say that this car is unsellable because of this problem. So I'm stuck because it hasen't been repaired with long lasting results, and selling it is not an option. No one in there right mind would buy this car with what may be a major transmission problem looming.
Monday june 1st after clearing the codes from the previous incident 2 days prior and taking a few short drives around town on sunday the vehicle transmission seemed to be operating normally so monday I drove to auburn at 5 am and had no issues. Coming home at about 1:30 it started to exhibit the same symptoms from saturday so I got off the freeway and within a few blocks had intermittent no power to the wheels, giving it gas just revved the engine, I managed to limp it into a parking lot with the transmission going in and out. Hooking up my obd2 computer I got the following codes: p2862, p2837, p2862 (again) and p287b. I did notice on both days it failed that the transmission would not go into sport/manual shift mode. I attempted to clear the codes and the p2862 would not clear after 3 attempts so I called ford roadside. Late in the 3 hour wait for a tow truck the car started and the code seemed to have cleared, I was able to move forward and reverse in the parking lot. I believe that it is somehow triggered by higher temperature drives but not that high, and at least a 20-25 mile drive. Saturday it was about 73 degrees when it failed and monday it was in the high 60s. When I drove to work monday morning it was in the low 50s. Also when it failed I could hear mechanism in the transmission seemingly trying to shift like the noise a regular manual transmission makes when shifting, (gears and lever actuators). They have no idea when ford will be providing clutch parts let alone whatever else is broke. I now believe that the latest problem I have having is way beyond the clutches slipping and shuddering like most people have described. This problem is extremely dangerous and somebody will be seriously injured or killed when their focus "automatic transmission" causes the car to loose power without much warning and in a dangerous situation. Why no recall?
Tl* the contact owns a 2013 ford focus. While driving approximately 10 MPH, the vehicle hesitated and stalled without warning. The vehicle restarted and resumed normal operation. The failure recurred continuously. The vehicle was taken to the dealer on six separate occasions. The mechanic stated that the transmission was performing as designed. The transmission was reprogrammed five times; however, the failure recurred after the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 100.
Same complaint as many others. Shimmys, shakes when going into 2nd. Not all the time. Seems to happen when not enough excelleration. From a complete stop.
Automated manual 6 speed transmission has been exhibiting clutch shuddering for at least 6 months, dealer ordered new clutches 3 months ago and are still on back order. Saturday may 30th 2015 while pulling away from a stop light making a left turn at approx 5-10 MPH the RPM went to around 5000 like the clutch was slipping then started shifting extremely rough and RPM up and down while the gas pedal was held steady at what should have been a low RPM state of no more than 2000-3000 RPM. While at city speeds going up a long hill it seemed like the transmission was stuck in 5th or 6th gear and would not shift even in sport manual mode and bogged down until finally with the gas held down it jerked violently and down shifted. When parking several miles later it would not go into reverse. This was a moderately warm day of about 75 degrees after a 25 mile freeway drive, the engine was not overheating and the oil level was good. The next morning my diagnostic computer (a can obd2) detected the dtc codes p2862 and p2837 and the car is apparently working normally after clearing the codes and driving around the block.
Tl-the contact owns a 2013 ford focus. The contact stated while driving from a complete stop, the transmission slipped first gear and the rpms increased. The vehicle was taken to the dealer on two separate occasions where the automatic transmission clutch was replaced each time. The manufacturer was notified of the failure. The approximate failure mileage was 11,000. Js
Car stutters, stalls, jerks, whenever your under acceleration. In the 1st, 2nd and 3rd gears. It shakes, shimmies, and rattles horribly and is a hazard to turn in front of oncoming traffic, even when they are far away (it will bog down). Ford says this car does this for the new dual clutch car. Had it looked at many times and the last time they said its not bad enough to replace trans and they just keep reprogramming it. Problem just keeps coming back. Guess someone will have to get killed first in order to fix this isssue, and as from I can research, there are a lot of focus's with this problem. First and last ford I will own....
While travelling on an interstate in the passing lane, the check engine lite came on and there was an instantaneous and complete loss of transmission. Was able to pull over, restart car, and had a couple of gears, but same thing happened 3 miles later. Ford warranty simply reset the transmission computer. On 26 may, on the way home from work, the transmission again cut out; this time I had 2 gears and was able to get to a dealership. This time they replaced the dual clutch transition control module (TCM). 2 total and sudden failures of the transmission, and ford only resetting and not replacing the TCM the 1st time is dangerous to me and my family, and irresponsible by ford. This is much more unsafe than the airbags issue. This is the 4th clutch issue: 3 new clutches already put in due to the shuddering/jerking issue. But total loss of power is simply dangerous.
The car's transmission started slipping around 15k, on july 13th, 2013 I brought the car to the dealer. They tried a reprogram which made it worse and then replaced the clutch. I got my car back on august 1st, 2014 the car was out of my possession for 18 days. Then it started slipping again I brought it to the dealer and the car's clutch was replaced a second time at 36k miles I brought it in october 21st, 2013. When I picked it up, it shuttered like mad, they had placed the clutch wrong and I didn't make it out of the dealer's lot. So, they set it properly and I got it back on november 18th 2014 the car was out of my possession for 17 days. Yesterday (5/27/15), the clutch failed to engage and I had to be towed to the nearest ford dealer. It appears there is something wrong with the TCM, I have yet to see how long it will be out of my possession for. Ford has denied my request for a buyback twice now once at 36k and then again today at approximately 45k. If the car fails to engage when I am making a left hand turn or merging into traffic, I am going to get in an accident due to this malfunction. That means this car is putting me, my passengers, and other drivers at risk. So far, ford has only offered me options for buying a new ford with little financial assistance and no way to guarantee a new car will not have the same issues.
I purchased a ford focus VIN #: [xxx] on 2-23-2013. Maguire ford s. Main st. Po box 39 duncannon pa 17020 I first called the dealer about grinding sounds and hesitation when pulling out in low gear when the car had 18,000 miles. Their initial explanation was that the ?new ford ? Transmission as acting like a manual and some shudder and noise will be normal. It was obvious to be the car was not ?normal? And at 19,459 miles, april 4, 2014, the dealer found faulty clutches and put in a new clutch assembly (bv6z7b546d). It still did not feel right and I took it back april 12,2013. They said it is normal. I asked if they would extend the guarantee beyond the 60,000 miles as I envisioned this as a recurring problem. They did not. Needless to say I was extremely disappointed. In august, 2014 , ford extended the warranty for seven years or 100,000 miles.( probably because of so many complaints) I was pleased until the car started acting up again at 38,000 miles . I took it in on 5/27/15 and the dealer confirmed I need clutches replaced again. However, the parts are backlogged and it will take three to four months! I am concerned about the safety factor. The shudder and grinding, I can live with for a while. The hesitation when pulling out into heavy traffic is unacceptable. In addition, a 100,000 warranty with a problem occurring every 20,000 miles means someone will eventually be faced with a huge repair bill, not to mention the diminished value of the car for resale or trade in due to this manufactures defect. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
My car is barely three years old, and the first year it left me on foot, due to a power failure, when I got it towed to quiks in quincy, they explained something about a sensor and or power train, I have the results of what the work that was done on that day, now on 5/26/2015, again, my car starts to stall on me as I'm driving it, I took it in and now it turns out that its a gear shift problem, I have tried to change this car but it seems the company just want to fix it, since its in warranty, what can be done for a car that cost me 20,000 its not even three years old and has these problems, I no longer feel comfortable I really would like another car with less headache, this is a new car, I don't understand it. Please help. My name is [xxx]. Thank you. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Transmission hesitation and shuddering on acceleration to merge into traffic on i95, vehicle failed to continue to accelerate forcing me to pull of the road to prevent being hit by semi truck that was coming up behind me. This and similar incidents have happened several times since I purchased the car I have taken the vehicle in for service 3 times since then each time told it operates within specifications but they reset the control module and flash the software give it back and it operates fine for several weeks. It is now in for the 4th time and they finally are replacing parts but I feel this vehicle is unsafe and have seen where others are having similar issues yet no one has done nothing.
This car stutters, stalls, jerks, loses acceleration in the 1st, 2nd and 3rd gears. It shakes, shimmies, and rattles horribly and is a hazard to turn in front of oncoming traffic, even when they are far away (it will bog down). Ford claims this is "normal" for the new dual clutch car. It is not normal for a new car to rattle, have sounds of metal against metal noises, shake, shimmy, stall and stutter on any car. This car is going to cause an accident one day and possibly even get someone killed our seriously injured. Ford needs to do the right thing and recall this car and fix it correctly (been in the repair shop 5 times for this already and still has the same problem). I didn't purchase a new car in 2013 to have these type of problems.
Automatic transaxle seals leak, eventually causing the car to hesitate badly during acceleration. Primarily happens from a stop, which has caused "close calls" on several occasions. Clutch and seals have been replaced 3 times in less than 8000 miles.
Tl* the contact owns a 2013 ford focus. While driving at unknown speeds, when shifting into second and third gear, the vehicle jerked. The failure occurred daily. The contact mentioned that the failure occurred violently when on an incline. The vehicle was taken to a dialer where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 24,000.
I have a 2013 ford focus. The car remains under warranty. Since I bought the car, the manufacture has paid for the clutch to be completely replaced twice due to issues with the car stalling while I have been driving it (it is a manual transmission that is controlled by a computer system and functions as an automatic for the driver). The car was bought in september 2012. The clutch was replaced on 6/19/2013 with 10,760 miles. The clutch was again replaced on 9/24/2014 at 28,215 miles. Both times the clutch has been replaced it has been due to safety concerns about the car stalling while going uphill. Last night (5/16/2015) while on the interstate going approximately 55 MPH with my family in the car, I felt the car transmission slip out of gear. I was unable to accelerate/give gas to the engine and the car was rapidly decelerating. It was difficult to get to the shoulder safely. This car appears to have significant safety flaws with the the dual-clutch, automated-manual transmission that make it unsafe to drive.
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