I have not been able to get my vehicle repaired by ford per the federal safety agency 16v‑643 because parts are still not available. I received the recall notice in 2016 and parts are still not available according to my local dealer! Do you know when ford will have parts to correct this safety recall?
2015 Ford Focus body complaints
Page 2 of 2: complaints 11 to 16 of 16, newest first, as owners wrote them.
The vents in the rear bumper were defective. They allowed squirrels/rodents to enter the trunk compartment of the parked car over a weekend. They ate the lining and seat belts. The bumper, trunk lining, bottom of seats where they meet the trunk, and rear seat belts had to be replaced.
Some months ago, while having repairs to my transmission, the service manager stated there was a recall on the door lock (handle), but they did not have the replacement part. He stated I would be contacted. I was again at ford having repairs and asked about the recall, still no parts. I have contacted they several more times. I have major transmission problems too, they have not been able to fix it. I will start another complaint for that problem. I will attach a file of a chat log with ford this morning. Below ask for date. I have shown date for today, this has been going on many months.
I rented a vehicle from enterprise rent-a-car. I did not receive the vehicle I reserved and paid for. Three out of the four vehicles set aside for uber drivers were badly stained on the inside and not washed on the outside. The only vehicle option left for me to drive for uber was a 2015 ford focus, which was stained on the inside and not washed on the outside. I tried to ask for a refund and was told I had already paid for the rental and was locked into the agreement as an uber driver. I asked for a better vehicle and was told they did not have any at the time for me to trade the last vehicle out for. Basically, I was stuck with the vehicle. The car begins to jerk as I accelerate or drive. I informed the rental car branch, rental car customer service, and the rental car corporate office. None of these departments/divisions of enterprise rent-a-car seem to be concerned regarding the condition of the car nor how it functions. My uber passengers (esp. Male passengers) have brought it to my attention that it feels like the transmission is slipping and that I need to get it fixed. I have escalated the matter to uber so they are aware that enterprise is not maintaining the cars designated for uber drivers nor meeting their standards. I have contacted enterprise on numerous occasions to be put in another car or get my money back and they will not take ownership for their wrongdoing nor rectify the situation. The condition of the car and how it runs has affected my uber driver ratings, interfered with me getting ride request, and prohibited me from meeting my uber driver ride quota for the week. I took the car to an uber vehicle inspection location where the car failed inspection. Uber was not happy with enterprise providing me with an unsafe vehicle.
Driver was making an unprotected left turn into stopped traffic on a city street. As he was turning south (at approximately 5 MPH) a north bound vehicle struck in the front driver's side quarter panel. The uniframe was damage and the wheel well was pushed into the engine compartment, damaging most of the engine components. None of the airbags deployed.
Many of the ford focus st 2015 models have problems with the front grill popping out. This creates a safety issue in the event the grill pops out while driving which could then damage the car, puncture tires, or hit other vehicles, drivers, or motorcyclist who may be following the vehicle. After submitting to an inspection, offering photo's, and even web links to 100's of others having the same problem ford has no tsb or stated fix. According to the dealer the vehicle should be brought in and the body department find some way to anchor in the grill on affected vehicles. This is absolutely unsafe and ridiculous for brand new vehicles.
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