2004 ford freestar [xxx]ford is charging me for the repair for the torque converter subframe 3-4 $600~$800 bushing kits ($200 each) they want to charge me. I informed them that only do the factory recall repairs the pulled my van out and told me the cant do the repairs, because they are scared of the ball joints and tie rods might break, then complained about the subframe my have to be cut to install new subframe bolts bushings etc. Just to they can continue to take the apart to replace the torque converter. The agreed to charge me 300 labor and told me to pick up the parts needed so I purchased 2 tie-rods. 2 transaxles l-r, 2 lower control arms which included ball joints. They took the subframe apart then told me I need to pay and additional $500 for a used subframe from the salvage yard. Instead of ford just preplacing the subframe 4 bushings and bolts kits $67.00 at park ford 400 west avenue tallmadge ohio 44278, they want to charge me I needed to get a new subframe bolts and that the subframe is not made anymore and 3-4 $600~$800 each. Then they want to charge me $300 extra labor for cutting the frame/ and welding it back shut to install washer(bolt anchors ) then reseal it, and to uninstall the old parts and install the new parts which they have to remove to perform the factory recall repairs. So this repair is going to cost me 392.20 for parts 300 labor, 800 subframe bushings $1492.2 if purchase elsewhere around $26 each I am a USA disable veteran studying form cisco ccna 200-105 exam and so I can better support my adult special need daughter [xxx] ,I am [xxx] ford had my van friday 24th 2017 its march 1st 2017 and they are searching for ways to charge me more money. While I have to walk to my destinations. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2004 Ford Freestar seats complaints
Page 2 of 4: complaints 11 to 40 of 86, newest first, as owners wrote them.
Sheet metal corrosion that supports the third row seat could corrode and compromise the forward mounting of the seat. Possible the seat may come unlatched if involved in rear impact accident. Dealer service department unable to accomplish recall with parts provided by manufacturer because of excessive corrosion. Dealer indicates that additional parts beyond the 'recall kit' are not readily available. Dealer also indicates that the recall should have been completed sooner, near the original issue date. Manufacture is still sending recall notices inviting us to accomplish. Dealer released the vehicle back to us without repair or any additional safety measures concerning securing of the seat. Escalated issue to ford customer care representative who has not responded at present time. Been without vehicle for two weeks without any accommodations or answers other than 'someone will get back to you tomorrow', which hasn't happened yet.
Tl* the contact owns a 2004 ford freestar. The contact received notification of the federal safety agency campaign number: 13v081000 (seats); however, the recall repair could not be performed due to severe corrosion where the recall parts would be installed. The dealer stated that the recall repair could be performed; however, the corroded material would have to be repaired beforehand. The manufacturer was notified of the failure. The manufacturer informed the contact that they would not repair the corroded component in order for this recall to be performed. The failure mileage was 120,000. Parts distribution disconnect. Updated 09/22/16*lj
The 3rd seat hooks rusted out leaving and unstable passenger seat and body structure issues that are identical to the recall #13s01but due to the vehicle not being in a "saltbelt" state, it was not included in the recall even though it is pretty clear that kansas and nebraska use sale abundantly on the roads. I was told by ford that my specific can was not included in the recall because is was manufactured differently than the 100,000 that were included in the recall so it should not have the same problem which it now has. I put my four kids in this van and now it is not structural stable for them.
Tl* the contact owns a 2004 ford freestar. The contact mentioned that the vehicle was once serviced under the federal safety agency campaign number: 13v081000 (seats). While observing the vehicle, it was noticed that the rear wheel well was severely corroded. The vehicle was taken to a dealer where it was diagnosed that the third row seat latch striker mounting bracket was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was no longer under warranty. The failure mileage was 125,000.
Ford is not honoring 13v081000 for the third row seat striker problems. Our van which is operated in the kansas city metropolitan area, which heavily salts the roads is having the corrosion problem. Just this weekend we were traveling with all seats occupied when the inner fender well on the rear passenger side broke through with the seat striker mounting bracket hitting the sidewall of the rear tire. Fortunately at the time we were not driving at high speeds and were able to remove the seat occupants and return home safely. The design of this seat striker plate is flawed as there is a reinforcing plate on the inner side of the fender well that results in entrapment of moisture and dirt. This bad design combined with the weight of three people occupying the seat results in stressing of the fender well material. When I went to the ford dealer on monday and gave them my VIN they could not find any hint of a recall for this issue on my vehicle.
Tl* the contact owns a 2004 ford freestar. The contact stated that while driving at 35 MPH, the rear seat anchor mechanism fractured and caused the driver's side rear tire to puncture. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the fractured seat anchor had punctured the inside sidewall of the driver's side rear tire. The vehicle was repaired under the federal safety agency campaign number: 13v081000 (seats) however, the contact was concerned that the rear tire was not also replaced. The manufacturer was notified of the failure. The approximate failure mileage was 87,000.
Ford refuses to pay for recall related repairs. I purchased vehicle in july of 2015. Received notice from ford of safety recall involving 3rd row seating. Ford wants $2100 for repair of the corrosion on the wheel wells. The row seating is useless doesn't lock in open position.
Ford is recalling 04-07 freestar for third row seat latch striker mounting brackets. I called ford motor company regarding this issue and they said my van is not included in this recall. My third row stowable seat is experiencing corrosion and structural degradation at the seat anchor mechanism mounted to the rear wheel wells. And I know that this will not fully latch into its seating position. What can be done regarding this issue. Ford motor company gave me a case # number but I do believe that my vehicle should be included in this recall( 13v081000) recall id 92589
Tl* the contact owns a 2004 ford freestar. The contact stated that while driving at approximately 30 MPH, the vehicle jerked violently. The contact discovered that a large piece of metal was protruding from under the rear passenger seat. The VIN was included in the federal safety agency campaign number: 13v081000 (seat). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 223,040. The VIN was not available.
Tl* the contact owns a 2004 ford freestar. The contact stated that the vehicle's third row rear seat was unattached to the anchor. The contact stated that the VIN was excluded from the federal safety agency campaign number: 13v081000 (seats). The manufacturer was contacted. The vehicle was not repaired. The failure mileage was unknown. Ma 10/5
Tl* the contact owns a 2004 ford freestar. After inspecting the vehicle, the contact discovered that the third row seat brackets were corroded. The vehicle was taken to a dealer where it was diagnosed that the seat brackets were corroded and needed to be replaced. The vehicle was taken to be serviced under the federal safety agency campaign number: 13v081000 (seats) but the dealer declined to perform the repair due to excessive corrosion. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 200,000.
Tl* the contact owns a 2004 ford freestar. The contact stated that the third row seat anchor fractured due to corrosion. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and stated that the VIN was not included in the federal safety agency campaign number: 13v081000 (seats). The failure mileage was 80,000.
The left anchor of our third row seat has detached from the wheel well, and the seat will not latch to the floor. This problem is covered in ford recall campaign 13s01, but we live in virginia, right over the state line from maryland. Our section of virginia oversalts the road, so we face the same issue as those affected by the recall. We would like ford to cover our repairs the same as those north of us.
Once again, ford refuses to acknowledge their vehicle defects. Our third row rear seat will not lock in place. The floor latch is corroded and broken and our children can no longer safely ride in our only vehicle. Ford recalled many other freestars for this exact same problem but refuses to include our vehicle despite the similarities. Our vehicle has now broken down on us numerous times due to power train issues (later recalled), transmission issues (later recalled), and now this safety issue. I am extremely disappointed that they continue to disregard safety for their customers.
Tl* the contact owns a 2004 ford freestar. The contact stated that the third row seat failed to latch into its seating position. The vehicle was taken to the dealer, who stated that the third row seat latch mounting bracket needed to be replaced. The federal safety agency recall campaign number 13v081000 (seats) was referenced. The manufacturer stated that they would not repair the vehicle under the recall because the vehicle was more than five years old. The approximate failure mileage was 68,068.
I have a 2004 ford freestar that has this exact problem 13v081000. I called the dealer and since I'm in kansas they will not take care of the repairs. I have photos and this is exactly what is described in the recall. My back seat cannot lock forward. This is a safety issue. Can you please help.
Tl* the contact owns a 2004 ford freestar. The contact stated that she received a notification of the federal safety agency campaign number: 13v081000 (seats) and was concerned for her safety because the dealer stated that the parts were no longer available and in order to repair the vehicle, they would need to either use parts from a different manufacturer or permanently remove the rear seat. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 147,000.
Tl* the contact owns a 2004 ford freestar. The contact stated while driving 20 MPH, the third seat anchor point broke sending the seat forward. The contact stated that after inspecting the vehicle he noticed that the failure was due to corrosion. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure and did not offer any assistance since the vehicle was not included in the federal safety agency campaign number: 13v081000 (seats). The vehicle was not repaired. The failure and current mileage was 82,000.
2004 ford freestar. Consumer writes in regards to wheel well rusting recall notice. *smd the consumer stated rust developed on the driver's side door in 2010, at the time the vehicle was purchased, the consumer bought amor protection for rust. The consumer put in a claim, and the vehicle was repaired. However, one year later, the rust returned, only this time, the consumer was denied a second claim. A couple of years later, the third seat bracket fell apart. The consumer received a recall about the wheel well rusting. The consumer made an appointment at the dealer. The dealer informed the consumer, as they were cutting away at the rust. It was discovered the frame was also rusting, and it was dangerous to drive the vehicle, or to even try and fix the rust problem.
Tl* the contact owns a 2004 ford freestar. The contact stated that while attempting to have the vehicle repaired under the federal safety agency campaign number: 13v081000 (seats), it was determined that the rear wheel wells were corroded due to water penetration and were unable to support the recall remedy. The vehicle was not repaired. The manufacturer was contacted about the failure. The consumer stated the rear latch 3rd row seat fell off, due to it rubbing against the rear tire.
Tl* the contact owns a 2004 ford freestar. The contact stated that there was a gaping hole in the rear wheel well, causing the third road striker and latch to fracture. The failure prevented the third row seat from locking into place. The vehicle was taken to the dealer and repaired under the federal safety agency campaign number: 13v081000 (seats) however, the technician notified the owner that the water damage caused mold and corrosion to form in the quarter panel, seat belts, left third road seat and the carpet. The manufacturer was made aware of the failure but did not offer any assistance since the additional repairs were not included in the recall. The vehicle was not repaired. The failure mileage was 87,000 and the current mileage was 88,000.
Tl* the contact owns a 2004 ford freestar. The contact stated that water was building up in the wheel well brackets for the third row seats. As a result, the seat exhibited rust and corrosion. In addition, the rear seat anchor plate was completely detached from the vehicle. The manufacturer was notified of the failure, who advised the contact that the vehicle was not included in any recalls. The vehicle was not repaired. The failure mileage was 144,000.
The problem is the same that is described in ea12003. The attaching bracket for the rear seat fell out while the seat was folded into the floor. It became lodged in the inner portion of the rear wheel assembly. If this would have happened at high speeds, somebody could have easily been killed, by the rear wheel becoming restricted or this heavy plate bouncing down the road at another vehicle. The bracket is a u bracket attached to a plate that is welded flush to comprise part of the wheel well. To temporarily keep from losing the bracket, I held the bracket in place while setting the seats upright again so that the seat itself is holding the bracket in. There is now water from the road getting up into the passenger compartment. I hope that ford issues a recall or offers a bolt on replacement soon. I've been mostly happy with this vehicle otherwise. (there are no other prices rusting or falling off obviously).
As stated with other 2004 ford freestars, rear rust on driverside rear, rear seat will not lock because the safety lock is rusted away, not safe to any passenger to sit there.
The panel that the latch is bolted to was corroded and came of leaving no place for the latch on the drive's side to attach to.
Tl* the contact owns a 2004 freestar. The contact stated that while driving approximately 25 MPH, a loud grinding sound was heard coming from the rear tires. The contact also stated that the wheel mount and wheel well were rusted. In addition, the third row latch failed and the seats were unable to stay folded. The vehicle was taken to the dealer for diagnostics. The technician stated that the wheel well and latches needed to be replaced. The manufacturer was made aware of the failure but did not offer any further assistance due to the vehicle not being included in any recalls. The vehicle was not repaired. The approximate failure mileage and current mileage was 140,000.
The left rear 3rd row seat anchor plate, mounted normally to the left rear inner wheelhouse as an integrated part of the wheelhouse, has rusted around the plate edges and the entire plate is separating from the wheelhouse assembly. Currently it is rusted thru on the left , right, and bottom edges of the mounting plate, remaining attached only along its top edge. This is letting road moisture into the interior regions of the van, soiling carpet and jute, causing odor and possible mold development. The 3rd row seat can no longer be safely attached.
Tl* the contact owns a 2004 ford freestar. The contact stated that the left side of the rear seat was not bolted to the floor. The plate that was holding the seat in place was covered with rust and disconnected leaving a hole near the left rear wheel well which caused the seat to move. The plate on the right side of the seat was also covered with rust, but had not broken away from the structure of the vehicle. The vehicle was not repaired. The failure mileage was 119,000 and the current mileage was 119,300. Updated 02/26/13*lj the consumer stated the manufacturer was contacted but, offered no assistance. The vehicle was beyond its 5yrs corrosion warranty.updated 03/1/2013
I own 2004 ford freestar. While attempting to latch the third row rear seat, the latch failed due to severe corrosion on the floor panel ,side panel and attachments which holds the third seat latch bracket the third row seat latch bracket slides out and extrudes to rear driver side wheel which is very dangerous and can burst the rear driver side tire while running car. I am entering this complaint in relation to other complaints that have been filed. There is a defect investigation taking place (ea12003 and pe11039) for this issue already. I attempted to put my 3rd row seat back up and lock it into place. On the drive side I noticed that it would not lock into place. After further review, I know noticed that the whole latch had broken off because of rusted panel. The whole plate rusted thru .
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