We have a 2004 freestar in our corporate fleet. In march 2012 we had a major transmission repair. This was one month before we received the recall notice. The issue was exactly as described in the recall notice. Can we submit the repair for any reimbursement from ford?
2004 Ford Freestar transmission complaints
Page 9 of 30: complaints 221 to 250 of 851, newest first, as owners wrote them.
I left work, got 3 parking spots away, lost steering, brakes and gas. Engine was still running. Transaxle light came on, shut off van, tried again and it drove maybe a few feet and it was as if it was in neutral. Engine light, battery light and oil light came on. Shut it down tried again, drove about 10 feet and it died. Had it towed to vip who had no answers, towed to ford who said it there was water in the PCM. They dried it out and said give it a go. Got it home drove it one day and the next(after raining) it would not move out of driveway. It would go into gear but hitting the gas was again like in neutral. It would move maybe a few inches and then no longer. The engine light came back on and the van bucked some. Towed to ford again and they said it is defiantly water getting in the PCM. I have been searching online and I see many people complaining about this issue. I am worried because there is another recall coming in a month or so for the torque converter and I have 2 small children that rely on that van. I can't trade it in cause they are only will to give us $1000 when we owe 6. We are without vehicle again, with my husband and I having jobs and two kids. I feel unsafe in my van, even if we are to get it fixed, we have to hope the torque converter does not go while we are driving before the recall.
Driving and battery light, ABS and brake light all illuminated. No issues with braking. Replaced PCM in nov 2011 for similar issue. Car at dealer for a week so far and indicate needs an alternator (maybe) and PCM. Multiple PCM issues reported on this make and model. Tsbs, etc. When is action going to be taken. Dealer indicates part is on back order from ford. Please take some action this is in addition to a torque converter issue already under recall. The PCM controls everything and could have caused this car to fail and hurt someone.
Tl* the contact owns 2004 ford freestar. The contact received the federal safety agency campaign id number: 12v006000 (power train: automatic transmission: torque converter). The contact stated that the recall exceeded a reasonable amount of time for repair and caused fumes to release from the torque converter. The contact also heard noises being releasing from the vehicle. The contact also stated that the failure recurred for the last six months. The vehicle was taken to local a mechanic and the mechanic stated that the fumes were emitted from the torque converter. The approximate failure mileage was 117,000 and the current mileage was 127,000.
Tl* the contact owns a 2004 ford freestar. The contact stated that he received notification of the federal safety agency campaign id number: 12v006000 (power train:automatic transmission:torque converter) and an authorized dealer was contacted. The contact was informed that the necessary parts were not yet available. The manufacturer was also contacted and was unable to provide a time frame as to when the parts would become available. The contact stated that the vehicle had begun to experience a failure in which the transmission would occasionally hesitate to change gears. The failure mileage was 85,000.
Tl* the contact owns a 2004 ford freestar. The contact stated that while driving 70 MPH, she felt the transmission slip while attempting to accelerate. The manufacturer was notified of the failure and informed the contact that they did not have the necessary parts to perform service on the vehicle. In addition, the contact was advised that the recall had not yet begun and was advised that recall repairs would begin in the near future (the federal safety agency campaign id number: 12v006000 -power train:automatic transmission:torque converter). The vehicle was not repaired. The failure mileage was 30,000.
Tl* the contact owns a 2004 ford freestar. While driving approximately 45 MPH, the transmission began to jerk and suddenly the engine stalled with an illumination of the entire instrument panel. The contact was able to coast the vehicle to the side of the road. The vehicle was towed to an authorized dealer where the contact was awaiting diagnosis. The failure recurred numerous times and had been previously taken to the dealer ten times within a two year period. There were numerous repairs made to the vehicle in an attempt to correct the failure however, the problem persisted. The manufacturer was notified of the problem. The approximate failure mileage was 90,000.
Tl* the contact owns a 2004 ford freestar. The contact stated that while attempting to accelerate from a complete stop, the vehicle stalled without warning. There was an abnormal increase in engine rpms and the contact continuously pumped the accelerator pedal. In addition, the contact could feel the transmission failing and causing the vehicle to become sluggish when accelerating. The contact later received notification of the federal safety agency campaign id number: 12v006000, (power train:automatic transmission:torque converter). The vehicle was taken to the dealer however, the contact was denied recall repairs because she was advised that the transmission would had to completely fail before it could be repaired under the recall campaign. The vehicle was not repaired. The failure mileage was 104,000. Updated 7/18/12 *cn updated 07/25/12
2004 ford freestar. Consumer request reimbursement for vehicle transmission repair *tgw consumer sent additional correspondence *tgw the consumer stated he received a recall notice regarding a defective transmission in march 2012. Three years after the transmission failed. Recall# 12v006000. *jb updated 05/24/12 the torque converter was replaced. Updated 06/19/12 updated 07/03/12.*jb updated 10/04/12.
Tl* the contact owns a 2004 ford freestar. The contact stated that while driving 25 MPH, the vehicle stopped accelerating and would not shift gears. The check engine warning light also illuminated on the instrument panel. The vehicle was towed to an authorized dealer and the dealer stated that the wiring system needed to be replaced. The vehicle was repaired, but the failure continued. The contact also received the recall notice associated with the federal safety agency campaign id number 12v006000 (power train:automatic transmission:torque converter), but the dealer would not repair the recall, stating that it was not related to the failure. The failure and current mileages were unavailable. The VIN was unavailable.
The van would start and die - when it did stay running you could put it in drive or reverse and it wouldn't move - took it to sanders ford in jacksonville, north carolina. - their inspection found water in the PCM connector - they cleaned the PCM connector and applied dielectric grease - the service manager also said ford advised them to apply a bead of chauking to divert the water away from the PCM connector - is this been a problem with other freestar owners. *js [xxx] [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
Vehicle just stopped moving. Engine running but no engagement. No drive or reverse. Steering and brakes not affected. Eec test no codes. Replaced transmission.
Water seems to find its way into the transmission . When this occurs it destroys the transmission.
Tl* the contact owns a 2004 ford freestar. The contact stated while driving 30 MPH, the vehicle failed to accelerate. The vehicle was taken to an authorized dealer who stated the transmission needed to be replaced. The vehicle was taken to an independent repair shop and the transmission was rebuilt. The failure recurred approximately two years later. The vehicle was taken back to the independent repair shop and the contact was informed that water was leaking into the transmission. The vehicle was not repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 64,000.
Tl* the contact owns a 2004 ford freestar. The contact stated that the torque converter failed and the vehicle could not be moved. The contact received notification of the federal safety agency campaign id number: 12v006000 (power train:automatic transmission:torque converter) and had the vehicle towed to the dealer for repairs. The dealer advised the contact that because the component was not the original manufacturing equipment, then he would not be able to have the vehicle serviced under the recall. The manufacturer was not contacted. The failure mileage and VIN was unavailable.
Was driving kids to basketball and before getting out of apartment complex (thank goodness not on highway!) the car stopped moving. Fortunately I was able to maneuver it to a parking area. It would not go forward or backward but the engine was still running. Had it towed to afford dealership with my recall letter regarding torque converter but of course after telling me they first had to do a diagnostic test (for $250.00) eventually, they determine that "it was not the torque converter (t/c) but internal problems within the transmission!?" (appears this is what they tell everyone!) I had brought the car there earlier in march when I received the recall letter and was told that the parts for the recall were not available until 2nd quarter of 2012. I went back in early april and again was told the same thing. Then on or around april 10th guess what? My car broke down. I towed it to ford and asked that the torque converter be replaced. That was when I was told about the charge for the "diagnostic test". At first I refused and just asked that they replace the t/c. They said they could not because "what if they replaced it and the car still did not work?" I said I'll take that chance. They said no, and we do not have the parts available. Eventually I had to get the trans rebuilt for $3400.00! What a racket they have! An american company whom I was trying to be loyal to taking advantage of their consumers!! We have to fight back, don't let ford get away with this!!!!!!
Power control modual (PCM) gets wet due to poor design and transmission fails to work.
Re: recall 11s25 a transmission failure just happened to my wife today on the long island expressway at exit 43 area. She was passing a car in the passing lane doing 60 and suddenly lost power, she was lucky she was able to get over the 3 required lanes to safety. I had received a letter a few months ago about the transmission torque converter failing recall and that parts were not available till june in the meantime I have to pay for a tow now and told it would be 2-4 weeks before the van is repaired if that is the problem. It seems to me they are trying to weasel out already and any google search about this brings up pages of hits on this issue with the same symptoms.. This means I may be without a car for the next 4 weeks?? This is unacceptable.
Tl* the contact owns a 2004 ford freestar. The contact stated that the vehicle was performing as normal until the vehicle was service under the federal safety agency campaign id number: 12v006000 (power train:automatic transmission:torque converter). After the repairs, the vehicle had become resistant to acceleration attempts and could not be driven. The dealer was contacted and advised that debris from the torque converter could have traveled into the transmission, causing the failure. The vehicle was not repaired. The approximate failure mileage was 52,000.
Tl* the contact owns a 2004 ford freestar. The contact was driving 65 MPH when the vehicle suddenly stalled without warning. The vehicle was merged on to the shoulder and then towed to the dealer. The dealer inspected the vehicle and advised the contact that the torque converter needed replacing. In addition, the dealer advised that the parts needed to make the repair would not become available until the middle of june. The manufacturer was notified who confirmed that the parts would become available in june and offered no further assistance. The VIN was unavailable. The failure mileage was 160,000.
The power train shift to lost of power and not wanting to move in forward.
Tl* the contact owns a 2004 ford freestar. The contact stated that the vehicle would sporadically become resistant to acceleration. The failure was experienced numerous times. The vehicle was taken to the dealer where the dealer replaced the transmission fluid but the failure was not corrected. The vehicle continued to lose acceleration power while driving. The manufacturer was made aware of the failure and advised the contact that the vehicle was included in the federal safety agency campaign id number: 12v006000 (power train: automatic transmission: torque converter) but the parts needed for the recall repairs were not available. The vehicle was not repaired. The failure mileage was 165,000 and the current mileage was 180,000.
Tl* the contact owns a 2004 ford freestar. While traveling 25 MPH, the contact noticed that the vehicle would no longer accelrate, but it did not stall. The vehicle was taken to the dealer, where the contact was informed that the torque converter needed to be replaced. The vehicle had not been repaired. The failure and current mileeages were 120,000.
2004 ford freestar. Consumer writes in regards to safety recall notice 11s25/the federal safety agency recall 12v‑006 related to transmission torque converter *tgw the consumer was informed the parts were not available to perform the recall.
Without any warning transmission fails. I take it to a ford dealer ,of course it is not under the recall. So I had to replace transmission out of pocket to a cost of $3327.
2004 ford freestar. Consumer writes in regards to safety recall notice 12v-006000 *tgw the consumer stated the vehicle is at a salvage yard, as he no longer owns it. The transmission failed. After the PCM was replaced, the transmission failed again.
Appropriate handling- letter re 11s25- the federal safety agency recall 12v006000 reimbursement for her 2004 ford freestar. *kb the torque converter was replaced twice. Also, the inner and outer tie rod ends were worn and loose, and the cv axle was loose.
Tl* the contact owns 2004 ford freestar. As the contact was driving, the vehicle decelerated without warning. The contact had received notification of the federal safety agency campaign id number: 12v006000 (power train:automatic transmission) and called the local dealer to secure an appointment. The dealer advised the contact that the parts needed to make the repairs would not become available until later in the year. The manufacturer was not contacted and the vehicle was not repaired. The failure and the current mileage was 149,565. Updated 05/03/12
While driving my 2004 ford freestar 4.2 litre ,at speed of 60mph on highway suddenly vehicle stalled , and I had to act fast and coasted vehicle 2 lanes over to hug shoulder of highway. Put vehicle in park turn ignition off turn the key over vehicle starts fine I drive back on the highway vehicle drives good like nothing occurred, my thought was fuel line problem, so had mechanic look at it he changed my fuel pump , fuel filter, fuel pressure sensor , so back on the road with vehicle , vehicle keeps stalling at 50-60mph and also stalls at traffic stop light while idling. Having done some research online my problem seems like ford motor company has a defect problem in the PCM (powertrain control module)with the ford freestars/mercury monterey models it sold. I believe now my vehicle is not safe to drive and endangers other drivers on the road. Please look into this systematic problem with ford freestars/monterey minivans.
Tl* the contact owns a 2004 ford freestar. The contact stated that the vehicle stalled numerous times. The transmission was replaced several times but the failure would recur. The contact received notification of the federal safety agency campaign id number: 12v006000 (power train:automatic transmission), but was advised that the parts needed for the repair were not available. The manufacturer was notified, but denied any assistance with repair to the vehicle. The vehicle was not repaired. The failure mileage was 75,000 and the current mileage was 179,000.
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