2013 Ford Fusion Energi: doors won't lock, open or latch

Filed Apr 25, 2018 · Seat belts, Steering · CT

My sister sent me a recall notice, it wasn't pertaining to my vehicle, but I went along and made sure to look up mine also. Upon reviewing my information, I was sold a vehicle I believe should have never left the lot, since there were recalls dating from 2014 and I bought the vehicle in 2017. I called ford they told me parts weren't in and that I would have to wait, and that one problem occurs when you live in heavily salted areas, I responded with hello lady, I do live in ct where it constantly snows. I have experienced why these would be recalls so far such as the door latch and the restraints, but with such grave recalls as these why was it allowed to be sold off the lot without having the recalls checked first?

Filed Oct 18, 2017 · Body · 80,000 miles · TN

Driving on city street and passenger's door flung open when I made a right turn. I pulled over and tried to shut & lock door, however it would not latch. After researching found a recall on latch doors of this model ford (recall reference #15s16), however my VIN # was not on recall. Contacted ford dealership and ford customer service and even though this exact problem was why the recall was issued, they would not honor the recall. With research I found that my vehicle was made in the hermosillo assembly plant which is one of the plants the faulty parts came from. I was charged $539.99 to repair door. My car is only 4 years old and I believe that the recall should have been extended to me. I have never owned a vehicle that the latch malfunctioned like this no matter how old it was. I would like to have this vehicle added to recall so that I can recoup my money and have all the other door latches replaced for safety.

Filed Aug 19, 2017 · Body · 54,000 miles · CA

Rear passenger door will not latch when was park. Cannot close door.

Filed Jun 19, 2017 · 45,000 miles · AZ

Rear passenger door latch on vehicle broke, causing door to fly open while driving. Within 24 hours, driver door latch suffered the same failure. Doors are open at all times, and cannot be latched. Customer believed the problem to be covered by the recall of other 2013 fusion vehicles for the same issue, but was informed that the energi was not part of that recall.

Filed Jun 30, 2016 · 40,000 miles · CA

Rear right door latch will not latch. Door remains in open position. Unsafe to drive as door can fly open.

Filed Oct 14, 2014 · Body · 39,000 miles · AZ

While driving in a parking lot the rear passenger side door un-latched and opened. Effort to close the door was not successful. We secured the door close with a ratch-tie down and took the car in for service. The dealer indicated the door latch system needed to be replace for $400.