When leaving my driveway the brakes failed to function properly and I almost rolled into a car on the street. I came to understand that the power assist failed. But the experience was that they didn't work until the brake pedal was nearly to the floor, and very soft. I drove slowly forward and they continued to not work. I turned off the car and had it towed to a dealer for service. Apparently when the service people turned on the car the brakes worked and they couldn't get the problem to repeat, but the computer on the car logged a brake incident. Ford wouldn't do anything for me and told me to keep driving the car until it happened again. They said if they fixed something they would give me a "false sense of security". In searching online I found this identical problem had been part of a recall on earlier models (2010) that was a software glitch.
2012 Ford Fusion Hybrid brakes complaints
Page 2 of 2: complaints 11 to 17 of 17, newest first, as owners wrote them.
Car was being driven down steep driveway by my 88-year-old father. He says car accelerated without him giving it gas. He is backed up by black box, which says no pressure on accelerator. He also says brakes didn't work, which is not backed up by black box, which says no pressure on brake either. Car left driveway, hit tree, and ended up approx 200 yards down steep hill. Black box says rolling occurred. Only passenger side curtain airbags deployed. No front airbags deployed and no driver side curtain airbags deployed. Injuries to both him and his companion resulted in hospitalization to both.
Traveling on crowded highway when cars ahead stopped; my brakes when thump thump thump then I rear-ended the car in front of me. Car did not slow down at all. Fortunately no one was killed or seriously injured, but my insurance will definitely go up. Taking the car to the dealer on monday morning.
While driving to natural bridge, va on interstate 81. Warning chime sounded, pull over safely warning came on, engine shut off, brakes and accelerator disengaged, and all dashboard lights illuminated. Immediately put on hazards and tried to pull over. Avoided signs and maneuvered car safely to a speed where I could stop car by putting in park. Attempted to restart car. When able to obtain ?green car? Light (as indicated safe to drive), put the car in drive and pushed accelerator. Car jumped forward and stalled. Able to restart car after 10-15 mins. After this occurred, car was having trouble accelerating and was shaking while driving. Could not have it towed back to dealership due to location. Contact dealership right away and brought it to them as soon as returning home (april 15th). Demanded it to be fixed before returning car. Unsafe and unacceptable dealership could not get codes or reactivation.. . Dealership in contact with ford tech service who informed them to change the battery to try to activate. They did this and within 10 mins of driving it tech reported warning chime sounded, pull over safely warning came on, engine shut off, breaks and accelerator disengaged, and all dashboard lights illuminated. Ford tech service contacted again who informed them to check all fuses and wires. Dealership could not find any problems. Dealership ordering new part today to test.
The check engine light had illuminated. Called the dealership and scheduled an appointment to bring it in that day. Driving at 45 miles an hour, again, warning chime sounded, pull over safely warning came on, engine shut off, brakes and accelerator disengaged, and all dashboard lights illuminated. Pulled to the side of the road and shut car off. I was too far from dealership to have it towed and was working (I travel for my job). Called dealership, they said to bring it in. Able to restart it after 2-3 attempts. Brought it to the dealership. No code for no start or shut off but code for fuel canister. Problem addressed, fixed, and car returned to me. Could not activate, car returned with instructions to 'have it towed here and do not restart it when it breaks down. After, this incident, I traded cars with my brother (who works 5 miles from home) so that he could easily have it towed if it were to occur again.
Picked up the car from the dealership on monday (9/25/12) after they found something wrong and was driving on state route 228 at 55 mile per hour. Warning chime sounded, pull over safely warning came on, engine shut off, brakes and accelerator disengaged, and all dashboard lights illuminated. Put hazards on for cars behind me and pulled over quickly avoiding a sign on the right side of the road. After 10-15 mins, I was able to restart the car by letting it reset. After getting green car indicator, I went to turn around to go back to the dealership. The car jumped forward and stalled in the intersection of state route 228 and buck hill rd. I was able to have it start, jump, and stall two times (enough to get me out of the intersection). Upon arriving the dealership, they could not find any codes that were disrupted. The service manager contacted ford tech line and drove it home for a few days to try to activate problem. Could not activate, car returned with instructions to have it towed here and do not restart it when it breaks down.
Was backing car out of garage to take it for an oil change and 10,000 mile check. All dashboard lights illuminated , warning chime sounded. Not able to engage brakes or accelerator. Stopped car by putting it in park. No response of trying to restart. Resulting in contacting ford road side assistance and having it towed to the dealership. Dealership thought it was anti-theft, contacted ford tech line and found no ?test voltage at PCM, no voltage found no voltage at fuse, f49, f40 and f39 traced problem to pin 5 at PCM relay in auxiliary relay box pin was not seated all the way. Repaired and retested working properly?.
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