The power assist completely failed on my vehicle while driving resulting in a total loss of steering control causing the possibility of a serious accident as I was driving on a major interstate highway. There was a recall on 2011 and 2012 ford fusions for the same problem. I have contacted ford about the problem sending them a letter of what occurred and a copy of the invoice. My wife and I had to have the vehicle towed to a dealership in tennessee, rent a car and stay in a hotel for two nights while the car was being repaired. The entire steering assembly has to be replaced costing more that $2,250.00 just for the repairs. I explained to ford and the ford dealership that I was aware of the 2011 and 2012 recalls for the same problem and stated that this same problem on the 2013 models should be covered. I have the invoice and letters that I sent to ford and my local dealership, ballentine ford in greenwood, sc. The car was repaired in knoxville, tn.
2013 Ford Fusion Hybrid steering complaints
Page 2 of 2: complaints 11 to 19 of 19, newest first, as owners wrote them.
Reversing the car out of my garage I noticed the steering wheel was very difficult to turn and the "steering assist fault" message came up on the dash. Car is still driveable, but very difficult to turn steering wheel at low speeds. I took the car to the ford dealer. They say they carried out the recall affecting the steering safety bolts from 2015 (15s14) and that this is a new problem. They say I need a new steering gear/rack. It looks like a lot of people are experiencing the same issue. I'm lucky I was just reversing out of my garage and not driving at speed when the steering assist failed. That would have been very dangerous.
Failure of steering mechanism - electrical. Notice popped up while driving and with no apparent issues. Then after stopping and restarting the car would not turn rt or lt. Dealer says this is not covered by recall in 2015 which also includes this yr model.
We are experiencing a loss of power steering at times. The other day in a turn the power steering lost power, and was very hard to come out of a turn, when not being ready for this to happen. Was a very dangerous situation. I have called two different ford dealers and they boyh say that there are no power steering. Issues. I know that is not true. My car may not be within the affected VIN # group, but this is a dangerous issue. Especially with a kid driving the car.
Vehicle has 2 broken steering box support bolts. Same as recall rcmn-15v250-1089, same year car, but this VIN is not included in the recall
Tl* the contact owns a 2013 ford fusion hybrid. While driving on the highway, the vehicle experienced a loss of power steering. As a result, the vehicle veered out of the lane and the contact lost control of the vehicle. The traction control, hillside start assist, and steering assist warning indicators illuminated. The contact was able to regain control of the vehicle. The vehicle was taken to the dealer; however, a diagnosis was not provided. The vehicle was included in the federal safety agency campaign number: 15v250000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 50,000.
Tl* the contact owns a 2013 ford fusion hybrid. The contact stated that while driving at a very slow speed the steering completely failed and the driver had no ability to steer the vehicle. The vehicle was towed to the dealer who diagnosed that two out of three bolts in the steering gear motor assembly fractured. The vehicle was repaired and the manufacturer was notified of the failure. The failure mileage was 54,981.
I was backing out of my garage at home and as soon as I put the car in drive and started to turn the wheel, I heard a loud clunk. The steering wheel locked and the car would not steer. It was completely locked. When I tried to force the wheel I heard a massive grinding sound but the car still wouldn't steer. I called roadside assistance and they flat-bedded the car to my local ford dealer. My car has never been in an accident and has been driven responsively. I can't believe the steering would break like this. Thank goodness I wasn't driving down the road as an accident surely would have occurred. The broken steering rack has been on order for a month now. I'm getting the run-around from the ford representative. I'm extra concerned because my wife drives the exact same car. I'd like to know what exactly happened and once its "fixed" how can I be assured it won't happen again. As of today, I still have not gotten the car back from the dealership. Please note that when you check my VIN # it is registered in my company's name automatic music & vending.
While traveling north on ca-2 near san fernando road, the steering started to feel wobbly. About 2 seconds later, the computer screen in the instrument cluster displayed an alert saying to service the steering soon; about 2 seconds after that, it said "steering loss - stop safely" along with an audible warning sound. The curvature of the road was such that going straight ahead put the car on the road shoulder with enough time to stop, so I cannot say whether the steering would have worked if I had applied extremely high force to the steering wheel. However, after stopping and restarting the car, the steering wheel's movement had no effect on the wheels, and the mechanic at the ford dealer (to which the car was towed) said that they were entirely unable to steer the car. Although I was able to stop safely, I and other people could easily have died if I had been on a winding road, had needed to make an emergency maneuver, or if the drivers next to us on the freeway had not noticed the hazard flashers and moved out of the way. Advantage ford lincoln in duarte repaired the steering by replacing the entire rack and pinion system, and we subsequently returned the vehicle to the selling dealer for a refund. The repairing dealer assured us that the faulty part was being sent to ford for analysis.
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