Ford Fusion Hybrid screen failure problems

Filed Oct 9, 2026 · Driver assistance · 65,000 miles · MI

The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank screen. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted by phone. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 65,000.

Filed Sep 11, 2026 · Driver assistance · CA

I was notified in October 2025 by Ford of a recall (the federal safety agency Recall 25V695) for my 2016 Ford Fusion's rear-view camera. We have contacted Ford numerous times as we have not received an additional letter stating to take the vehicle in for repair. They are claiming to only have the rear-view camera replacements for the Mustang. The rear-view camera on my vehicle does not work when in reverse (black screen that says to take the vehicle to the dealership for repair). This is a safety hazard and has almost been 1 year since the initial notification.

Filed Aug 25, 2026 · Driver assistance · 96,000 miles · TX

The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the back-over prevention camera displayed a solid black screen. The failure mileage was 96,000.

Filed Aug 19, 2026 · Visibility · FL

My 2016 Ford Fusion is affected by Ford Safety Recall 25SA9 (the federal safety agency Recall 25V695), involving the rear-view camera. According to the recall, the rear-view camera may display a blank or distorted image when the vehicle is in reverse, increasing the risk of a crash. The recall remains open for my VIN and the federal safety agency currently shows the status as “Recall Incomplete, remedy not yet available.” The official the federal safety agency recall documentation stated that the final remedy was anticipated to become available in June 2026. It is now August 19, 2026, and the remedy is still not available for my vehicle. I have contacted Ford regarding this issue. Ford has acknowledged the recall and informed me that the required parts/remedy are not currently available and that I must wait until they become available. Because this is an unresolved safety recall involving rear visibility, I am requesting that the federal safety agency document the continued unavailability of the remedy and review the delay in providing a repair for affected vehicles. Ford Recall: 25SA9 the federal safety agency Recall: 25V695 Previous the federal safety agency Complaint Number: 11748915 Ford Case Number: CXH-08512739-B1Q8G3

Filed Aug 11, 2026 · Electrical · CA

I am submitting this complaint regarding an unrepaired safety recall on my 2016 Ford Fusion, Ford Recall 25SA9 / the federal safety agency Recall 25V695, involving the rear-view camera. The recall concerns a condition where the rear-view camera may display a blank or distorted image when the vehicle is placed in reverse. This can reduce the driver's ability to see what is behind the vehicle and increase the risk of a crash. The recall was issued in October 2025. I have been waiting for the recall remedy to become available, but Ford and the dealership have been unable to complete the repair because the necessary parts are not available. As of August 11, 2026, my vehicle's the federal safety agency recall status still states: "Recall Incomplete, remedy not yet available." This means that approximately 10 months after the recall was issued, I still do not have access to the recall repair for a known safety defect. I understand that parts shortages can occur; however, I am concerned that such a significant amount of time has passed without Ford providing a remedy. The recall information indicates that the remedy was expected to become available, yet my vehicle remains unrepaired. I am requesting that the federal safety agency review Ford's handling of this recall and determine: Why the recall remedy remains unavailable approximately 10 months after the recall was issued. When Ford expects the required repair parts to actually become available. Whether Ford is taking adequate steps to provide affected vehicle owners with a timely and effective remedy. Whether Ford has provided an adequate interim solution for owners while they wait for the repair. I have contacted the dealership regarding the recall and have been advised that they cannot complete the repair because the necessary parts are unavailable. I am requesting the federal safety agency's assistance and review because this is a safety recall that remains unresolved many months after being issued. Vehicle: 2016 Ford Fusion Manufacturer Recall: 25SA9 the federal safety agency Recall: 25V695 Defect: Re

Filed Oct 30, 2025 · Electrical · CA

The factory-installed rearview backup camera on my 2013 Ford Fusion fails intermittently. When shifting into reverse, the display screen frequently goes black, shows a distorted or flickering image with multicolored lines, or displays an error message stating the camera is unavailable. The failure is unpredictable but occurs more often in hot weather or after rain, suggesting a hardware defect. The component that has failed is the rearview camera system, likely the camera module itself, which is available for inspection. This malfunction creates a significant safety hazard by eliminating rear visibility, substantially increasing the risk of a back-over collision with pedestrians, children, or other objects. The failure to display a rearview image is a non-compliance with Federal Motor Vehicle Safety Standard No. 111. The problem has not been confirmed by a dealer due to its intermittent nature, making it difficult to reproduce on demand. The vehicle has not been inspected by the manufacturer or other parties regarding this issue. The symptoms first appeared several months ago and have become progressively more frequent. The primary warnings are the on-screen error messages and the loss of the video feed itself.

Filed Sep 5, 2024 · MA

Trunk is opening and car unlocks on it's on. Random Also, display screen frequently goes black or freezes. Sometimes it will freeze on the rear camera when I'm driving down the road.

Filed Aug 4, 2023 · Driver assistance · 55,000 miles · KS

The contact owns a 2016 Ford Fusion. The contact stated while reversing, the back prevention camera display screen went blank and the warning message saying, "back camera unavailable contact the dealership." The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure and did not provide any assistance. The failure mileage was 55,000.

Filed Jul 21, 2022 · Driver assistance · TX

When placing the vehicle in reverse, the backup camera image intermittently turns to a black screen with a message saying to contact the dealership.

Filed Jun 13, 2018 · Electrical, Visibility · 35,000 miles · IL

The vehicle 'temporarily lost communication with the climate control ' basically the touchscreen freezes and none of the buttons on the center console work. Unable to turn on heat or air conditioning. The windows lock and can not be rolled up or down. This has happened while driving down free way and also parked at start up. This occurrence has happened more than once. Sometimes the car will some how go back to normal after a day. The latest the vehicle has lost communication for 4 days. They say you can't leave a kid in the car while you go into a store, but ford can make it where I can't roll my widows down while driving and I have 2 kids in the car and it's 90 out. Even more when it's winter time and the widow fogs up while driving there is no way to clear windows. To me it is a safety hazard to not be able to at least roll your windows down or up because an issue happens with the vehicle communication.