The contact owns a 2011 Ford Fusion. The contact stated that after entering and starting the vehicle, the contact attempted to make a turn to exit the parking spot however, the vehicle loss power steering functionality. The power steering warning light was illuminated. The contact drove the vehicle to the residence with manual steering. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired due to the cost of the replacement part. The manufacturer was made aware of the failure. The failure mileage was 48,115.
2011 Ford Fusion steering complaints
Page 13 of 49: complaints 341 to 370 of 1,436, newest first, as owners wrote them.
The contact owns a 2011 Ford Fusion. The contact stated while driving 35 mph, the power steering failed not allowing the contact to steer the vehicle. The contact stated that the service traction control and service power steering warning lights were illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to the federal safety agency campaign number: 15V340000 (Steering). The manufacturer had been informed of the failure and informed the contact that the vehicle was not under a recall. The contact was referred to the federal safety agency for assistance. The failure mileage was approximately 126,000.
The contact owns a 2011 Ford Fusion. The contact stated while driving 60 mph, the contact loss control of the vehicle and was not able to steer the vehicle. The contact stated that the battery and power steering warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed with the rack and pinion needing to be replaced. The vehicle was not repaired. The contact was relating the failure to the federal safety agency campaign number: 15V340000 (Steering). The manufacturer was informed of the failure and informed the contact that the recall already had been serviced and the vehicle was out of warranty. The failure mileage was approximately 108,000.
The contact owns a 2011 Ford Fusion. The contact stated that while reversing, the steering wheel locked up and failed to move. The vehicle was restarted and functioned as designed. The power assist warning indicator light illuminated. The contact called the local dealer where the diagnosis was the gearbox needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered under a warranty or a recall. The failure mileage was 102,000.The contact stated that the failure was similar to the federal safety agency Campaign number 15V340000 (Steering).
We were driving and the power steering went completly out as discribed by other customers. I took the car to a Ford dealer in Barnwell Sc. Who told me the recall has never been repaired I called Ford because of the miles the dealer was told it was not under the recall despite the car being in for other recalls in the past. I spoke with someone in Manilla on a bad line that I could barely understand. She first told me the car had been serviced for the same issue back in Jan 5 2017 however the part had not been replaced. Despite a 10 year warranty on the fix it was over the mileage. Which it was over 150000 at the time of recall repair. She then tells me the fix was done and there was no mileage limit. So I repeatedly asked which is it to no avail. The unit was repaired at Dunlee Ford in Ohio 800‑942‑6305 back in 2017 but no parts were replaced.
The power steering failed while driving this vehicle. Our local Ford dealer said that recall expired a month ago. I called Ford customer service to get more information. I was told that recall #15S18 was repaired on July 29, 2015. Ford would not pay for repair unless a second safety recall was issued on the faulty repair completed. The repair only lasted 6 years and there is only 107000 on this vehicle.
The power steering assist fault alarm comes on when I start the car and the power steering does not work.
After turning on my car, but before shifting to drive, the dashboard informed me that the Power Steering system had failed. I tried turning off the car and cranking it back up, to no avail. I called the Ford dealership in my area and they told me that there was a recall for this issue and they would take care of it. I made an appointment for the next day (Friday 6/18/2021) and took it in. I was forced to drive it to the dealership without power steering, because they informed me they did not offer towing services. They did not call me until Monday 6/21/2021 to tell me that the part is not covered under the recall and the warrantee had expired. They told me to call customer service, which I did. They informed me that the previous owner of the car had it inspected in 2015 and Ford did not find an issue regarding the recall # 15S18. They extended the warrantee on this part for 10 years from the date of purchase, which was May 11, 2011. My car is currently at the Ford dealership and cannot be safely driven until the power steering is fixed, which would cost over $1900.
The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle the power steering had failed and the steering wheel became difficult to turn in either direction. In addition, the check engine and traction control warning lights had illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the vehicle had previously been serviced under the federal safety agency Campaign number 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 170,000.
The contact owns a 2011 Ford Fusion. The contact stated while starting the vehicle, the power steering assist failure message was displayed on the instrument panel. The vehicle was towed to the residence. The contact stated that the vehicle was taken to the dealer three weeks ago for an air bag recall repair and reprogramming of the power steering control module. The dealer and another dealer Parkway Ford (2104 Peters Creek Pkwy, Winston-Salem, NC 27127) were made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer to be diagnosed. The failure mileage was 123,329.
The contact owns a 2011 Ford Fusion. The contact stated while driving 30 mph, the “service power steering” message displayed on the instrument panel. The contact restarted the vehicle later that day, the "service power steering now" message was displayed on the instrument panel, and the contact loss power steering functionality. Upon investigation, the contact linked the failure to the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. Neither the manufacturer nor the dealer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 143,000.
The contact owns a 2011 Ford Fusion. The contact stated while driving 5 mph, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed on the instrument panel. The vehicle was not yet diagnosed. The manufacturer was not informed of the failure. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 15V340000 (Steering) however, the VIN was not included. The failure mileage was approximately 33,454.
Steering wheel locked up while trying to back out of a parking space. Got warning message on the dash "Power Steering Assist Fault" Could not turn wheel so could have cause an accident. Have not had the problem looked at yet as it just happened 10 minutes ago. The fault message was only visible AFTER the steering wheel locked up. I had no prior warning of the steering failure.
Steering wines very bad and steering wheel will not return after turning unless you turn it back straight. The rack seems to be out of it.
The steering wheel locked on me while I was driving. There was a recall on the power steering a few years ago and I got it fixed in August of 2016. It seems this part is still failing in the vehicle. FORD said it os no longer under warranty even though the part was recalled. I was fortunate that I was near my home and not on the highway. The car has been towed to El Centro Motors.
The power steering has sporadically failed twice within the past month while driving at low speed (once at a gas station, another while making a right turn at a stop sign). The incident with the stop sign almost caused a collision because I was unable to turn the steering wheel. I immediately turned on my hazard lights and drifted to a curb across the street. Turning the vehicle off and back on restores power to the steering wheel. The steering wheel is near impossible to turn when the power fails. I took it to the ford dealership where I purchased the vehicle, and they stated I needed a new steering rack. They asked for ~$1500 to replace the steering rack (I declined). I researched recalls on the 2011 ford fusion and found that there was a recall for steering failure. Unfortunately, my vehicle's VIN is not included in that recall.
Message center indicated power steering assist fault and there was a complete loss of steering.. This vehicle is a 2011 but has only 46,000 miles on it.; tool it to ford dealer for diginostic and they said no code and steering rack needed replaced at my expense since the recall was only for 10 years.
Every time I try to park or get out a parking area my power steering assist fault, brights up my dashboard and I can't move or control my car without turning my vehicle completely off. Even sharp turns or quick u turns my wheel locks up. Whenever I'm in motion whether it be slow or accelerating it locks up no matter what and the only solution is for me to turn my car off and on and even then it won't always work.
Got a flat tire, put the spare tire on. When we restarted the car, the power steering was out.
Ever since ford motor co. Installed a new steering box due to one of the past recalls, the steering locks up at random but mainly when backing up and turning at the same time. However, it has locked up when traveling within traffic (in the city and freeway) which is very scary.
Tl* the contact's niece owns a 2011 ford fusion. The contact stated that while her niece was driving approximately 15 MPH through a roundabout, the vehicle loss power steering assist with a message on the instrument panel. The steering wheel stiffened. The vehicle began to drive forward while she was attempting to turn the steering wheel. The contact's niece was forced to come to a complete stop to turn off and restart the vehicle. The vehicle then resumed normal driving functionality. Her niece then took the vehicle to bell ford (1200 nj-27, woodbridge township, nj 07067) where they informed her of the federal safety agency campaign number: 15v340000 (steering) however, the VIN was not included in the recall. The manufacturer was notified of the failure and they informed the contact that the vehicle was under warranty for the power steering failure. The contact then called maplecrest ford lincoln of union (2800 springfield ave suite 1, vauxhall, nj 07088) and was informed that the vehicle was no longer covered under a warranty. The vehicle was not repaired. The failure mileage was approximately 160,000.
The 'power steering assist fault' warning light started coming on sporadically as of 3-25-2021 when I start my car. If I turn the car off and turn it back on, the warning message goes away. I read the ford did a recall on some 2011 ford fusions for this problem but my VIN is not included in the recall. If my fusion is having the very same problem as the recalled fusions, I do not understand why my fusion is not included in the recall.
My local ford dealership replaced the steering box a couple of years ago and ever since the car's steering locks up when I turn the steering to the right quite a ways and try to parallel park in reverse.
Tl* the contact owns a 2011 ford fusion. The contact stated while driving 5 MPH, the steering wheel ceased without warning. The contact parked the vehicle at her residence. The contact stated that she experienced the failure on three different occasions. The vehicle was taken to an independent mechanic and the contact was informed that the electronic steering rack and pinion needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the vehicle had been repaired three times previously. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,343. *dt*dt the contact has stated that the problem occurred once while traveling on the highway at a speed of 70mph. The contact stated that they were almost in a collision and were stuck on the highway, waiting to be towed.
Tl* the contact owns a 2011 ford fusion. The contact stated upon starting the vehicle, the steering wheel was locked making the vehicle undriveable. The contact was able to restart the vehicle and unlock the steering wheel. The contact stated that the steering assist warning light was illuminated. The contact related the failure to the federal safety agency campaign number: 15v340000 (steering). The vehicle was not taken to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 191,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at various speeds, the power steering ceased. The contact restarted the vehicle for the power steering to function properly. The failure became more persistent over time. The power steering assist warning light was illuminated along with an unknown error message. The vehicle was taken to woody anderson ford (2500 jordan ln nw, huntsville, al 35810, (256) 513-4597) who stated that the key needed to be replaced. Additionally, a special tool was needed to remove the code the vehicle was displaying. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 144,000.
We were driving down the road when an error popped up on the cars screen saying service power steering we pulled over into a gas station turned the car off came back to turn it on and the steering wheel was practically impossible to move. This is the second time this happens. Last time the same exact thing happened out of nowhere completely unexpected. We took it to the ford dealer and we're told it was a recall and they fixed it. I find it to be extremely dangerous that this issue is happening once again such a short time later. Specially being that this is a car that barely gets any use. Thank god we were not on a highway because it's such a dangerous situation. Attached is a picture of the paperwork we received when the problem was supposedly resolved 2 years ago. We are now being told that they will not fix this issue s it will be more than $1000 to fix.
Tl* the contact owns a 2011 ford fusion. The contact stated while turning right into a parking space, the contact noticed the power steering assist fault light was illuminated. The vehicle was extremely difficult to turn. The contact stated that the vehicle was towed to lindsey ford (11250 veirs mill rd, wheaton, md 20902, 888‑457‑7005) to be diagnosed. The contact was informed that the powering steering gear needed to be replaced however, the repair was not covered under warranty. The vehicle was not repaired. The vehicle was towed to koons ford (3111 automobile blvd silver spring md, 20904) to be diagnosed. The mechanic was unable to provide a cause for the failure. The vehicle was not repaired. The failure mileage was 130,200. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Power steering fault my car I couldn't steer the cr
While driving slowly into a parking lot to check rear wheel sounds, message "power steering assist fault" appeared on the dash. Extremely difficult to turn wheel and could not backup. Dealer diagnosis on 2/23/21 was "rear calipers seized" and steering gear needs replacement.
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