I was driving from jasper, tx to georgetown, tx. When the service power steering now light came on. There were also two other warnings that came on including remove all items from front passenger's seat, but I don't remember the other. I tried to return to jasper but the car became too hard to steer and I stopped in bryan, tx. I believe there was a previous recall on this car but at the time my car was disabled for other reasons. I called ford about this problem and they said they would call my dealership, but the dealer indicated that they had never been called. I am currently at a hotel in bryan without my brother's or my own medication. I cannot contact ford until tomorrow which will mean two days without medication. This is an emergency situation. Please help.
2011 Ford Fusion steering complaints
Page 28 of 49: complaints 791 to 820 of 1,436, newest first, as owners wrote them.
No problem so far but never received a recall notice to have checked. All recalls should have been corrected as of january 2017, when we had the car to the dealership for other recalls.
The stearing wheel gets tight where's as though I cant move it than it reads stearing power assist fault I almost got into an accident with my children in the car when the stearing wheal locked on me also sometines it feel as if the car is not stopping when I push the breaks it keeps going even when I put brand new brakes on it I almost ran into the back of someones car on the road these a hazardous for my child
Electroni power sterring assit. Does not work. Daughter driving done the highest when loss of power assist to sterring g wentry out. Voltage is good and no blown fuses.
Driving on interstate at 70mph when power steering service light came on. As exited first available off ramp onto state highway, steering became increasingly more difficult to the point of being unable to make first two desired turns off state highway. Prior occurrence 08/22/2017 resulting in ford service department replaced steering rack assembly and set toe adjustment. When car was returned from ford service department, pulled left and steering wheel off center. Car was returned to ford service department who stated nothing wrong with power steering, issue was because tires need rotated. Car returned and driven until this occurrence. Ford service department states no issue with power steering and is again blaming tires, however last service receipt reports "gtire tires checked good at this time."
Tl* the contact owns a 2011 ford fusion. After starting the vehicle, the power steering assist error indicator illuminated. The vehicle was taken to a local dealer (sheehy ford of springfield, 6727 loisedale rd, springfield, va 22150) where it was diagnosed that the rack and pinon needed to be replaced. The vehicle was repaired. The manufacturer advised the contact that no recall was associated with the VIN; however, he should keep the repair receipt for future reimbursement. The failure mileage was 117,000. *bf updated 7/24/18*jb
2011 ford fusion. Consumer writes in regards to power steering safety recall. *ld the consumer stated after the recall repair was completed the failure recurred. The steering gear assembly needed to be replaced. The consumer requested a reimbursement for the repairs. Updated 10/03/2017
Around one out of every five drives, my power steering would fail soon after starting the engine. 2 error messages pop up: - power steering fault assist - service advancetrac once restarting the car, the problem usually clears. If it persists, I will switch off and restart the car and it usually clears and does not come up till the next day or a later drive. It seems to be a common problem among many fusion owners.
Tl* the contact owns a 2011 ford fusion. The contact stated that the service advance stabilitrak indicator illuminated while driving 30 MPH. In addition, the contact experienced a loss of power steering. The contact stated that the steering column could be moved, but excessive effort had to be applied. The vehicle was operable after being manually restarted. The vehicle was towed to fox ford (3560 28th st se, grand rapids, mi) where it was diagnosed that the steering gear was defective and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000. *ln updated 7/23/18
Tl* the contact owns a 2011 ford fusion. While driving approximately 45 MPH, the power steering ability failed and the service power steering now and advance track indicators illuminated on the message center. The vehicle was driven to the contact's residence. The vehicle was driven to the dealer (ted britt ford in chantilly, virginia) where it was diagnosed that the power steering sensor failure was included in a recall, which stopped at 150,000 miles. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 153,000.
Pulled out of driveway, thought car died, looked at dashboard and message was 'power assist failure'. Pulled back into garage with no power steering. Waited 10 minutes, started car and no problem. Drove around block with no incident. Side note: filled car with gas yesterday and dash indicated car had 471 miles til empty which is above capacity for car.
I was driving about to make a right turn when power steering assist fault displayed on the dashboard then my wheel was hard to turn... I pulled over to the gas station to get power steering fluid can't find the reservoir to add fluid called ford dealership in stone wall to ask if this have anything to do with the recalls because I came in for my recalls that specified power steering he says that not the same problem I have..I want to know it he's correct also few months before this pulled into at gas station car will not shift to park had to manually put it in park once in park it will shift to reverse and drive but will not go in park what can that b?, and is it something we need to pay to fix ?
Ford issued a recall on the power steering assist on my car. I took the car for servicing to ford. I was informed that the repair would not be made unless the steering went out. Also, I was told the steering system had to fail before 160,000 miles. Later the power steering fault light came on at 161,000 miles. Wow!. Unacceptable that ford will not repair this vehicle under the recall notice.
While driving the dash had a power steering assist fault in amber on dash and I had no power steering. I got car stopped, cut car off and started car and the message was gone. This has happened on several occasions. The other day when I started the car the message popped back up. I tried to turn steering wheel but it was very difficult. I cut car off and re-started and fault was gone. I see that this is a problem that tons of cars are having. Some have recalls while others don't but they should all be recalled. I have a daughter driving this car and it scares me for her to drive it. I believe their is enough complaints being filed that it justifies a recall to fix all the cars. The last time this happened was 09 sep 17. It has happened about a dozen times. It has been going on over a year....
Ford has recall on 2011 ford fusion 2011 ford fusion steering:electric power assist system the federal safety agency campaign #15v340000 but has limitations on mileage will not cover my vehicle due to being over mileage. The steering has locked up on more than one occasion and several of those have almost caused an accident. Called ford and they will not fix that I could pay to have fixed and only then would they warranty the power steering and then it would only be for 3 years. When this is happening you lose total control of steering, the steering wheel locks up and you have to turn vehicle completely off and restart before you can even move the steering wheel. It has happened at speed from 5mph all the way up to 30 MPH and it has happened while backing out of parking space to pulling out of parking space and while going down road in curves. After I talked to ford representing and he told me it would not be fixed under the recall I knew this needed reported for when I'm out there on the road it's not only my life involved but possibly others if it should happen when other vehicles are around.
Tl* the contact owns a 2011 ford fusion. While traveling highway speeds, the contact experienced a loss of power steering and the service power steering warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering motor was defective and needed to be replaced. The manufacturer was notified of the failure and offered no assistance due to the mileage of the vehicle. The failure mileage was approximately 191,000.
Tl* the contact owns a 2011 ford fusion. On three occasions, while driving, the steering wheel locked and the steering wheel became difficult to maneuver. The advancetrac warning indicator illuminated. The vehicle was towed to metro ford sales and service (located at 6455 western ave, chicago, il 60636 (773) 776-7600) where it was diagnosed that the steering needed to be replaced. The vehicle was repaired. The failure recurred. On another occasion, while driving, the steering wheel locked and became difficult to maneuver. The vehicle was then towed back to metro ford sales and service where it was diagnosed that the steering needed to be replaced again. The vehicle was repaired. The contact stated that the failure recurred and the vehicle was towed to fox ford lincoln (located at 2501 n elston ave, chicago il, 60647 (888) 380-8568). It was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was unavailable.
Power steering assist failure while driving; unable to steer without great difficulty also traction failure warning. It has happened five or six times and if I turn the car off and in again it resolves the problem short term but as of yesterday this did not resolve the issue and I will need to bring to a dealer fir a repair that could cost upwards of $2000 very disappointed that there is not a recall on this from ford as I've read numerous accounts of this happening with the same year, make and model vehicle
Tl* the contact owns a 2011 ford fusion. While driving approximately 45 MPH and attempting a right turn, the steering ability seized. The contact stated that the power steering and trac failure warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering failed and needed replacement. The vehicle was taken to the dealer (germain ford in columbus, ohio) to be repaired per an unknown recall in january of 2017. The contact was advised by the service manager that the power steering gear eventually needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in a recall. The approximate failure mileage was 103,895. Updated 12/13/17 *bf the consumer stated the repairs amounted to $1,600. The vehicle was not repaired. *js *bf
Tl* the contact owns a 2011 ford fusion. While the vehicle was stationary, the "power steering assist fault" warning indicator illuminated without warning. The failure occurred again while driving various low speeds and the power steering assist fault warning indicator illuminated. An unknown ford dealer was contacted and stated that the contact would have to bring in the vehicle when the warning indicator was illuminated in order to determine the cause of the failure. The manufacturer was made aware of the issue and stated that the VIN was not included in a recall. The failure mileage was 130,000.
Power steering quit making car unsafe, almost impossible to drive. Was able to get car home
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving about 35 MPH, the power assist failed without warning. The vehicle was taken to the dealer at: summerville ford located in summerville, sc where it was stated that the mileage was too high and therefore did not repair the vehicle. The manufacturer was made aware of the failure. The contact received notification of the federal safety agency campaign numbers: 15v340000 (steering ) and 16v384000 (air bags). Vin tool confirms parts not available. Parts distribution disconnect. The failure mileage was about 152,000.
Tl* the contact owns a 2011 ford fusion. The contact stated that when the used car lot sold the vehicle, they made not mentioned that the vehicle was included in the federal safety agency campaign numbers: 15v340000 (steering) and 16v384000 (air bags). The contact noticed that while driving at any rate of speed a warning light flashed for power steering assist fault. The dealer (summerville ford, 9700 dorchester rd, summerville, sc 29485, (877) 477-1434) stated that they were unable to provide the remedy due to the mileage and the contact was uncertain as to why they refused the power steering recall but made no mention of the air bag recall. The manufacturer was notified of the failure and the contact was waiting to determine when they might provide the solution for both recall repairs to the dealer. The approximate failure mileage was 150,000. Parts distribution disconnect. Vin tool confirms parts not available.
When I am driving out of the blue the power steering assist comes on and the steering completely locks up. It can happen at any speed and anywhere.
Powersteering and tcs failure. Took it to the ford dealership to get repaired and told me it was the steering rack and pinion. A week later problem occurred again and now they're quoting me $1000.00 for another service claiming it will fix the issue. Issue occurred as I was driving on the highway, I-35 placing my life in danger.
I am writing to you in hopes that you can help me. I am very disappointed . I am the owner of a 2011 ford fusion s which I bought new in 2010. My VIN is [xxx]. I have been a loyal ford owner for decades. Yesterday (tuesday august 15, 2016) I was backing out of my driveway and experienced a sudden loss of my power steering. I brought my car to my local mechanic thinking it was a belt or something only to find out that my car has something called an electronic rack and pinion. Furthermore I was told that ford fusions have a recall history regarding this very issue ?electronic power assist system?. I obtained a copy of the recall and called my dealer (stoneham ford in stoneham, ma) who told me that the recall was VIN specific and that even though my car was the exact year, make and model affected I was not be covered due to the VIN number. I was further told that this repair could top $2,000.00 parts and labor. I am devastated. The problem I have is the exact same issue as noted in the ford recall 15s18 but am being bypassed due to a VIN number???? I am requesting your assistance in looking into this matter. Your assistance is greatly appreciated. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Electronic power assist steering failure without warning on several occasions while driving ..
The power steering stopped working 3 time within 3 month period. The car is always stationary when it happens. When I shut the car off and restarted it the power steering came back on. This time the power steering has been off for 7 days. It always has the power steering failure assist sign and the hazard car sign on. I took it to the dealer where I brought it and their machine said code u-3000-96 control module internal fail. They recommended I take it to the ford co. I also called the ford manufacture 1-800 # and she told me it was recalled and fixed in 8/2015 and I would have to pay for it getting fixed. I took it back to the same ford dealer that did the recall service. Today, they told me the whole power steering system has to be replaced. $1600 plus repair. Do I have any options of getting my money back from the ford manufacture?
2011 ford fusion power steering failed while driving through parking lot. First received multiple failure messages at this time power steering stopped functioning completely. Upon investigation I found there is a recall on this make/model and year. Recall covers vehicles manufactured at the hermosillo plant in mexico from september 7 2010 and on. My vehicle was manufactured september 6 2010 (one day prior to the beginning of the recall) after multiple phone calls I found; ford would not help. After looking into this further I found this is an ongoing issue with many owners. A representative from ford said their hands were tied until ntsb directs them to modify the recall dates. I was lucky. This could have turned out much worse had my wife or daughter were driving on a busy road. Unsatisfactory response from ford. Major safety issue.
Tl* the contact owns a 2011 ford fusion. The contact stated that while reversing the vehicle, an abnormal noise came from the panel and the power steering warning indicator illuminated. In addition, the power steering failed and went to manuel steering however, the power steering reset independently. The failure recurred four times. The vehicle was taken to an independent mechanic where he was informed to go to local dealer. The vehicle was not taken to a dealer nor repaired. The manufacturer was not notified of the failure. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The failure mileage was unknown.
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