Tl* the contact owns a 2011 ford fusion. While driving at 83 MPH, the steering wheel was difficult to maneuver and the traction control warning light illuminated. The contact mentioned that the steering wheel required excessive force. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 159,000.
2011 Ford Fusion steering complaints
Page 38 of 49: complaints 1,091 to 1,120 of 1,436, newest first, as owners wrote them.
I started receiving a power steering assist failure warning light, and loss of power steering, about a week before it failed completely. Each time I was in a parking lot and reset the warning light by turning off the car and turning it back on. I was pulling out of the driveway on friday march 6th, 2015 when the light came back on, and I lost power steering in the vehicle. Due to the vehicle not being operable on the road, I had it towed to the local ford dealership. They diagnosed the issue as a steering rack module failure and suggested a replacement of the steering rack. We ended up having them replace it and the total bill was over $1,700.00. The dealership stated that this is a common problem with this specific model year and car and had this part in stock. A simple internet search also shows that many other cars with this specific model year have the same issue. Please look into issuing a recall as losing power steering could potentially be dangerous if driving the car on a highway.
Was driving the vehicle on the highway at 70 MPH when power steering and electronic stability control suddenly quit working and "service now" message appeared. Reset when I was able to pull off the road and turn the car off and on. Was driving straight at the time, thankfully.
My 2011 ford fusion worked fine for about a year after the original purchase in november of 2013 from framingham ford lincoln. In december of 2014, the power steering and advancetrac suffered a total system failure. I brought it in to framingham ford lincoln's service department where it was repaired. The same failure occurred in january of 2015. I brought the car in again and the service department told me they replaced the rack which they did not feel was necessary the first time, and expressed their confidence that the car would hold up this time around. The power steering and advancetrac failed for a third time in february of 2015, and I forced ford to take the car back and provide me with another one. However, over 5000 dollars of my original financing has been rolled into my new loan for the car I received to replace the fusion. This is unacceptable to me, and I filed a complaint with the massachusetts attorney general seeking mediation to get that money back. Every time this error occurred, the car become unsafe and unreliable as the steering would toughen up and make it near impossible to operate. The three times the steering and advancetrac failed, I was on the road driving and I could have seriously injured myself or others. Ford refuses to publicly acknowledge this issue. They are endangering drivers across the country with their gross negligence and lack of concern for their customers' safety. I want to report this issue because apparently, according to what I have read on the internet, many other people have experienced this same issue and some have even been hurt. Please force ford motor company to recall these vehicles and make sure they are in good enough condition to operate on the road. At least force them to acknowledge this is a pervasive issue, so people know what they are getting into before purchasing a car from them in good faith.
Tl* the contact owns a 2011 ford fusion. The contact stated that while driving at approximately 10 MPH, the power steering warning light illuminated and the steering wheel became difficult to turn. The contact restarted the vehicle and it resumed to normal operation. The failure occurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.....updated 06/09/15*bf the consumer stated the power steering went completely out in the first week of april. It was taken to a ford dealership, and was advised that the rack and pinion needed to be replaced. The vehicle was repaired. Updated 11/20/2015
I was backing out of my drive way, my car acts like it was going to die my power steering goes out. Kn the message center it says power steering assists fault and then service advance trac. Have not had power steering since but it has came back on for about an hour at the most three different times.
While driving down a street suddenly truly out of no where, the car dings and power steering failure repair advancedtrac now appeared in the display. The car lost power steering and I nearly ran into someone while attempting to pull into a parking lot to park. I researched the issue since the dealerships "front end person" was not available on saturday when I had the problem and it is a very common problem with the car. I could not imagine if my wife would have been driving would she have been able to pull the car over without hurting herself or someone else. There was zero warning, one moment everything was fine and the next power steering was out and I was on my own. This is unacceptable, especially being a common problem that cost $2081 to fix from my local dealership. This should be looked into as a recall!
I went to start the car and the message "power steering assist fault" came on the dashboard and I could not move the steering wheel. This was the first time it happened. It has now happened 3 more times. The last time this happened so far was today. Today it happened while I was driving in a parking lot getting ready to park. The immediate loss of power steering caused me to almost hit another car while parking.
Warning light came on indicating service power steering now, service advancetrak now. Power steering subsequently stopped working without notice. Steering rack needed to be replaced. Appears to be a common problem with this vehicle.
I was pulling out of a restaurant parking lot and the power steering warning came on and the advance trac warning came on. Power steering then went out. I was lucky that I wasn't going at a higher speed. I would have wrecked. I looked up power steering warning on 2011 ford fusion , and to my astonishment, there have been numerous complaints. This is the 1st ford that I have owned. I bought a ford because they didn't take a bailout from the government. I don't know if I will be a repeat ford buyer or not. Ford needs to step up and recall for this issue before people get killed!!!
I was parked in a parking lot. When I turned my car on, the power steering assist fault warning came on. I put the car in reverse to see what would happen, and there was no power steering. I turned the car off, waited a minute, then on again; the warning did not return and the power steering now worked. I was able to drive home without incident. I have a picture of the warning message. I am taking my car to the ford dealer regarding this issue.
Sudden power steering failure. "powers steering assist failure" message displayed. Power steering returned to normal after restart. This issue has occurred five times since the first occurrence. Dealer claims they have never heard of the issue.
My fusion is one of the many suffering from the electronic power steering assist fault (epsaf). Fortunately, the failure came at startup and not while driving down the freeway. The first time it happened, I was able to turn the car off to reset it. The next morning the epsaf failed at startup and I was not able to reset it.
My power steering assist failed along with advance trac. This has been a complete nuisance not to mention a ridiculous amount of money to have replaced. North brothers ford has quoted me over $2,000.00. I am not left with a choice but to fix the vehicle. I have read numerous reviews that many others have posted in regards to this defective part. Please have ford motor company recall this vehicle and have this problem fixed. ~a very unsatisfied ford owner
Twice now my vehicle has lost power steering while driving. The lights suddenly come on saying "service power steering now" "service advancetrac". I completely lose power steering which makes the car very unsafe at any speed. This time I had my 3 of my children in the car with my wife and myself. I am afraid to drive the car now and I don't have $1500 to $2000 laying around to fix this. I can't believe ford is not owning up to this problem. I have read all the other complaints, this is obviously a manufacturing defect and ford should be held 100% accountable.
Not sure of the exact date of the first time this happened but I put in the correct month, however the same problem has happened again just friday feb. 13, 2015 less than a year from the first time it happened. While driving down the road the power steering on the car just went out without warning, this time there was ice on the road and I had my 8yr old child on the car. I did not have to pay due to the car still being under warranty and seeing that it has been less than a year being repaired I hope it is still covered. There has to be a problem with this system and I hope ford motor company and/or the maker of this part find a way to fix it. I have owned fords/mercurys most of my driving life and never had a serious problem like this.
As I was pulling into a gas station to go inside the advancetrac and steering pump is low alert came on. I pulled into a parking spot and got out. When I came back out and started the card I was not able to turn my wheel. It was locked. I had tried to shut off engine so it can reset and unplug the battery and check the fuse. My steering wheel still did not moved. I had it towed to the ford dealership and they did a diagnostic on it and it is the steering gear and lower control arms that are malfunctioning and they also said the control board might have to be replaced. I wish I had more time ahead warning than just 5 minutes before my car broke down. What would have happened if I was on the highway and could not turn my car.
Tl* the contact owns a 2011 ford fusion. The contact stated that the check power steering and stability traction control warning lamps illuminated. While driving at an unknown speed, the steering wheel locked and was unable to be turned. The vehicle was towed to the authorized dealer who diagnosed that the steering gear needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 72,200.
I placed my car in reverse and began to back up. The steering locked up and the message center indicated power steering assist fault. I turned the car off and re-started and the steering was normal. I drove a few hundred feet down the road and the steering locked up again. This time it remained locked. It was not easy, but I was able to drive to a near by ford dealer. They said the rack and pinion steering went bad and needed to be replaced. I complained that I have heard there is a potential recall for this defect. The service writer told me don't believe everything you hear. The out of pocket cost to me for repair was $1,929.44. I have been a ford owner most of my life, but will never buy another one unless ford makes good on this obvious defect.
Power steering went out when driving. Had it fixed to the amount of 1300.00 replaced the rack and pinion steering. Six months later while driving again the power steering failed again. Replaced the rack and pinion again. Not even two weeks later, and not having driven it no more than fifty miles, the power steering failed again. This is a serious problem.
First the advance track warning light came on and service power steering. No problems the next morning my husband drove the car to the grocery store and the service power steering now came across the screen, which then the steering just went out without warning. Thank god he was driving because its normally the car I drive making this a very dangerous situation. Now ford is telling me they will not help with servicing the problem and its 2100 to fix.
I got an error on my dash while driving to check power steering, I immediately contacted my authorized ford dealer to take it in and have it checked out. It was 9:30 or so 2-14-2015, they informed me to bring it in at 10:30 am to be checked, and this was the very first time to receive the error, unfortunately I could not make to the dealer because the steering went completely out before even getting it there. It is however at the dealer for repairs but at my own expense due to my car not being on the said recall list and needs a steering gear replacement. I feel that it does need to be on the recall list due to the fact that I am having the exact same issue as the pending recall, luckily me and my children were not on the interstate and the steering go completely and crash, for needs to be held accountable and I feel they should pay for the cost of my repairs due to their faulty manufacturing. This is a very serious issue and my family's life could have been at stake. When contacting ford all they can conclude is that they are sorry , my vehicle is not on the list and good luck, something needs to be done and justice needs to be served and by justice meaning my vehicle added to the list of recalls and my repair costs covered this could have been a fatal casualty and these manufacturers of the vehicles response is sorry that's not good enough, are they going to tell someone's family if they had lost their lives sorry for your loss but your vehicle is not on the recall list when clearly it is the exact issue that the recall is for.
Without warning my power steering failed. With difficulty I drove to the nearest ford dealership a short distance away. The service advisor told me that the suspension control arms had worn out and resulted in failure of the steering gear assembly. I was able to recover the control arms, however, the steering gear assembly had all ready been returned to ford for core recovery. When this occurred I was traveling on a paved road and experienced no unusual noise or vibration prior to the failure. The power steering warning light came on at the time of the failure. I was not strong enough to steer the vehicle after the power steering failed unless the vehicle was in forward motion. I have the repair documents to support my complaint. My car is in excellent condition and has been well maintained. This failure appears premature.
Why is gm recalling steering failure problems for the same type of problem I have been experiencing with the ford fusion 2011? I understand ford recalled a couple other models but has not addressed the fusion steering failure and many are aware of the fusion steering loss problem. Complaints & lawsuits have been filed but nothing is being done.
Started the car to go home from work and the dash lights indicated "power steering assist fault" and it would not let me turn steering wheel. I turned the car off, turned it back on and it showed up again while I was going about 10mph so I had to stop, turn off the engine and start it up again. I was able to go home but this same thing has happened many times before. This malfunction is incredibly unsafe and I would hate for it to happen at high speeds or with my wife driving.
I was driving and a ding sound was presented so I looked at the dashboard and it said power steering needed. So as I was parking and got out got back in my car and cranked it up it said power steering service needed now and as I took off to drive it was hard to steer the wheel.
When backing out of the drive way attempted to turn and steering was very difficult and steering assist fault was displayed on the instrument cluster. I was able to get the car back in the garage and turned the car off. About two hours later my husband came home from work and looked at the fuses, didn't find anything wrong. He started the car and the error was gone. I used this car to get myself and my children around town. I do not trust this car to get us to our destination safely with this type of an error being erratic. We just bought this car, how can it be having such major problems at such low mileage?
When putting car in reverse, power steering assist light flashes and there is no power steering. When I turn ignition off, then restart, it is ok. This incident has happened approx 1 out of every 7 starts during the past week.
Power steering assist went off resulting in the loss of power steering. Turned car off restarted and it worked again.
2011 ford fusion has had multiple occurrences at low speed either parking or backing in reverse where steering locks up and a warning light for advance trac comes on as well as a warning message about "power steering failed assist." ability to steer becomes very difficult. Vehicle has under 28,000 miles on it and has always been maintained by ford dealership. Ford dealer says warranty has "timed out" and the repairs will cost $1,900 and are not covered by any warranty support. Diagnosed part by ford dealership is replacement needed of the electronic rack and pinion. A case number and complaint was also documented to ford motor company in december 2014.
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